Deck 7: Leveraging Diversity

Question 1

Explicit bias refers to perceptions and reactions outside of our conscious control.

Answer 1

False

Question 2

Research suggests that leaders need to be cognizant of six broad diversity categories. Match the category of diversity with an example:
-Gender, ethnicity, religious identity, sexual orientation.

A) Knowledge and skills
B) Organizational and community
C) Social network
D) Social identity
E) Personality
F) Values and beliefs

Answer 2

D

Question 3

Research suggests that leaders need to be cognizant of six broad diversity categories. Match the category of diversity with an example:
-Educational background, functional knowledge.

A) Knowledge and skills
B) Organizational and community
C) Social network
D) Social identity
E) Personality
F) Values and beliefs

Answer 3

A

Question 4

Research suggests that leaders need to be cognizant of six broad diversity categories. Match the category of diversity with an example:
-Cultural background-family of origin, generation, personal history of experiences.

A) Knowledge and skills
B) Organizational and community
C) Social network
D) Social identity
E) Personality
F) Values and beliefs

Question 5

Research suggests that leaders need to be cognizant of six broad diversity categories. Match the category of diversity with an example:
-Cognitive styles, temperament.

A) Knowledge and skills
B) Organizational and community
C) Social network
D) Social identity
E) Personality
F) Values and beliefs

Question 6

Research suggests that leaders need to be cognizant of six broad diversity categories. Match the category of diversity with an example:
-Status-like placement in organizational hierarchy, tenure, social-economic, respect for profession in society.

A) Knowledge and skills
B) Organizational and community
C) Social network
D) Social identity
E) Personality
F) Values and beliefs

Question 7

Research suggests that leaders need to be cognizant of six broad diversity categories. Match the category of diversity with an example:
-Friends and work-related network of associates, family members.

A) Knowledge and skills
B) Organizational and community
C) Social network
D) Social identity
E) Personality
F) Values and beliefs

Question 8

Which of the following is considered surface - level diversity?

A) Age
B) Race/ethnicity
C) Gender
D) All of the answers

Question 9

Which of the following is considered surface - level diversity?

A) Function of the organization.
B) Professional background of team members,
C) Status of the organization.
D) All of the answers.

Question 10

It is well established that deep - level diversity characteristics often form the basis for stereotypes.

Question 11

Deep-level diversity is defined as personality, value, and attitude differences among team members.

Question 12

Which of the following best describes a professional acting from deep-level diversity?

A) A physician demonstrates primary interest in the health and well-being of an individual patient.
B) An administrator defers decision-making to the physician group to insure the viability of the hospital system.
C) A social worker recommends the mobility aid that would insure safe ambulation.
D) A nurse defers the development of a medication schedule to a patient's family member.

Question 13

Teams that are heterogeneous at both the surface and deep levels perform better in the early stages of a team's work life.

Question 14

Given the time to gain more information about each other and to work on group processes, more diverse teamsare better at identifying problems and generating solutions.

Question 15

Which of the following strategies could a leader use to focus goals and channel the diverse perspectives on an interprofessional team?

A) Design and implement a new technology for patient documentation.
B) Support a policy that allocates continuing education funds to individual departments.
C) Limit the interaction among team members at weekly patient care meetings to the reporting patient of status and progress in therespective disciplines.
D) Focus on developing the skills needed to interact with EMTs and first responders for personnel who receive patients in the emergency room.

Question 16

Which of the following strategies might a leader use to create a climate of "psychological safety" and facilitate collaborative health care practices?

A) Actively solicit input from all stakeholders.
B) Facilitate positive communication among team members.
C) Recognize and support successful patient care practices.
D) All of the answers.

Question 17

In a healthcare organization, time spent training leaders and members of interprofessional teams to be inclusive and to foster psychological safety should be incorporated into staff development initiatives for new and experienced staff.

Question 18

Which of the following characteristics would predispose a healthcare professional to be open to new ideas and see things with new eyes?

A) "Positive capability"
B) "Negative capability"
C) "Professional capability"
D) "Compromising capability"

Question 19

Health professionals who have "positive capability" are more comfortable working in the ambiguous space between disciplines and are more likely to elicit innovative thought and creative solutions to complex problems.

Question 20

Leaders who are comfortable with the tension inherent in not knowing encourage all members of their teams to approach solving complex problems by:

A) Questioning the status quo.
B) Thinking creatively - "out of the box".
C) Seeking new ways to solve problems.
D) All of the answers.

Question 21

Knowing when to defer to the expertise of others is a valuable trait for leaders/members of interdisciplinary healthcare teams.

Question 22

Research suggests that leadership behaviors in well-functioning interdisciplinary groups can be demonstrated through cognitive, structural, and procedural tasks. Match the task with a leadership behavior that represents it:
-The leader focuses on how the team can make best practice the norm rather than how the team can avoid mistakes.

A) Structural tasks
B) Cognitive tasks
C) Procedural tasks

Question 23

Research suggests that leadership behaviors in well-functioning interdisciplinary groups can be demonstrated through cognitive, structural, and procedural tasks. Match the task with a leadership behavior that represents it:
-The leader establishes standards for information exchange, and conflict management to ensure constructive and productive decision making.

A) Structural tasks
B) Cognitive tasks
C) Procedural tasks

Question 24

Research suggests that leadership behaviors in well-functioning interdisciplinary groups can be demonstrated through cognitive, structural, and procedural tasks. Match the task with a leadership behavior that represents it:
-The leader facilitates the development of strong social networks within the team and with stakeholders outside of the team.

A) Structural tasks
B) Cognitive tasks
C) Procedural tasks

Question 25

To manage conflict, proactive leaders negotiate with their constituencies in order to establish a set of agreed-upon objective criteria that represents a commonly held view of excellence.

Question 26

Which of the following might a leader in a healthcare organization use as an objective measure of excellent performance and quality patient care?

A) Patient satisfaction surveys.
B) Documented decrease in the cost of providing services.
C) Documentation that patient care goals were achieved in a timely manner.
D) All of the answers.

Question 27

In managing conflict on the interprofessional team, a good negotiator:

A) Assumes the role of adversary and remains resistant to change.
B) Searches for a solution that benefits the most senior or influential team member.
C) Assumes the role of problem solver and is patient flexible and creative.
D) Searches for a solution that benefits the least influential team member.

Question 28

The successful negotiator understands that questions tend to generate answers while statements tend to generate resistance - and they concentrate on asking good questions rather than making statements.

Question 29

In a healthcare organization, interprofessional teams can effectively use communication tools such as team meetings, performance evaluations, productivity logs, and surveys to share their perspectives and increase their effectiveness.

Question 30

Successful interprofessional teams use outcome measures to determine goals, develop a plan, assess progress on goals, and terminate the team if the initial plan is not effective.

Question 31

In a healthcare organization, institutional excellence and effective leadership of interdisciplinary teams depends on the integration of various points of view.