Deck 1: Introduction

Question 1

Most students will probably only need to write papers and give presentations in English and Oral Communication courses.

Answer 1

False

Question 2

Twenty-first century employers consistently cite communication skills as one of the top qualities they look for when hiring.

Answer 2

True

Question 3

When perceived as credible, a person is seen to possess both competence and integrity, and so people trust them more.

Answer 3

True

Question 4

When people trust and have confidence in criminal justice professionals, they are more likely to be cooperative and compliant.

Question 5

Ineffective communications by criminal justice professionals can hurt all but which of the following?

A) His/her job performance
B) The reputation of his/her agency
C) The effectiveness and efficiency of the criminal justice system
D) The colleges that will admit you as a student

Question 6

Communication skills have nothing to do with the real world.

Question 7

Effective writing leads to a more effective and efficient criminal justice system

Question 8

A(n) ____ communication is powerful, fostering credibility and generating positive outcomes.

A) creative
B) compelling
C) credulous
D) constructive

Question 9

____ refers to believability.

A) Determination
B) Faith
C) Agency
D) Credibility

Question 10

Encoding is the process whereby the receiver of a communication interprets the message.

Question 11

____ is the process whereby the sender of a communication figures out how best to transmit the message.

A) Encoding
B) Decoding
C) Induction
D) Deduction

Question 12

As a communication's sender, we should strive to…

A) encode the message in such a way as to maximize the likelihood of proper decoding
B) decode the message in such a way as to maximize the likelihood of proper encoding
C) interpret the message critically to detect the receiver's underlying beliefs and motives
D) phrase the message creatively to deliver a distinctive, personalized communication

Question 13

Which of the following factors can affect the likelihood that a message will be decoded properly? Select all that apply.

A) the complexity of the message
B) the length of the message
C) the receiver's willingness to pay attention
D) the sender and receiver's shared understanding of the words used

Question 14

The communication process is judged a success by whether the sender efficiently discharges the message.

Question 15

In the communication process, the burden is on the sender.

Question 16

When we have a conflict of interest, we have competing concerns that we must balance.

Question 17

Urgency is about time limitations; it does not refer to the pressure or seriousness of the situation.

Question 18

Which of the following is not one of the special challenges involved in criminal justice communications?

A) consequential
B) disinterest
C) sensitivity
D) complexity

Question 19

Saying that a criminal justice communication is ____ means that it has significant potential repercussions.

A) sensitive
B) urgent
C) consequential
D) complex

Question 20

As a criminal justice professional, a person should expect to experience the special challenges on a daily basis.

Question 21

The special challenges in criminal justice communications are understandable and therefore constitute legitimate reasons for producing inferior communications.

Question 22

____ is the process of finding and using information and sharing meaning (Markel, 2012, p. 4).

A) Introspective dialogue
B) Critical thinking
C) Academic learning
D) Technical communication

Question 23

Which of the following does not constitute technical communications? Select all that apply.

A) Opinionated communications, such as opinion papers and reflective essays
B) Policy communications, such as policy analyses and policy proposals
C) Intelligence communications, such as briefings on a crime problem or plan of action
D) Dramatic communications, such as poetry and novels

Question 24

Criminal justice communicators either aim to inform in a nonjudgmental, purely descriptive manner, or they….

A) strive to trick others via selective information sharing
B) seek to persuade via logic and evidence
C) endeavor to motivate compliance via fear and confusion
D) attempt to rile the public via sensationalism and drama

Question 25

Many criminal justice communications have entertainment purposes.

Question 26

Good criminal justice communications do not try to sway the audience using emotional appeals, such as fear, anger, or pity.

Question 27

Responsiveness refers to a communication that is free from error in terms of both the truth/accuracy of the information itself and the proper presentation of the information.

Question 28

____ refers to consistent exhibiting of certain personal characteristics in addition to technical competence that inspires trust (Wiersma, 2010/2011).

A) Organization
B) Responsiveness
C) Professionalism
D) Morale

Question 29

____ is the quality of a communication that is thorough, containing all pertinent parts and information.

A) Conceptual
B) Critical
C) Completeness
D) Conciseness

Question 30

____ concerns the arrangement of information in a manner that will best help the communication achieve its purpose.

A) Organization
B) Clarity
C) Conciseness
D) Correctness

Question 31

When a communication directly addresses its objective, adheres to all parameters, and is tailored to the audience, it is considered to exhibit ____.

A) organization
B) responsiveness
C) completeness
D) logic

Question 32

When we talk about ___, we are discussing the reasoning process used to justify claims and reach a conclusion.

A) professionalism
B) evidence
C) correctness
D) logic

Question 33

____ means using as few simple words as possible to make a point.

A) Abrupt
B) Tact
C) Eloquent
D) Concise

Question 34

Logical means straightforward, unambiguous, and therefore able to be understood.

Question 35

Evidence is proof, or that which is used to justify a claim.

Question 36

If a communication is responsive, then the reasoning used to reach the conclusion is sound.

A) True
B) False
C) professionalism

Question 37

The planning stage of developing compelling criminal justice communications starts with determining, and as needed clarifying, the communication's objective, parameters, and audience(s).

Question 38

Part of planning a group project is deciding how and when the group will communicate, who the leader and secretary/recorder will be, and what the expectations are for the group.

Question 39

One recommendation or group projects to make all decisions orally, whether in person, over the phone, or in a group chat session.

Question 40

An outline is a Refences list that contains a brief summary of the source directly under the source's bibliographic information.

Question 41

When we finalize a communication, we produce the first full iteration of the communication.

Question 42

Which of the following is not a reason for drafting before writing the final version of a communication?

A) Drafting eliminates any errors in writing mechanics
B) Drafting pushes us write ethically
C) Drafting helps us get started
D) Drafting paces us and keeps us on schedule

Question 43

Phase Two, collecting information, begins with deciding what information is needed and where.

Question 44

One recommendation for synthesizing information when working with a group is to make sure each group member sees, agrees to, and has a copy of the outline.

Question 45

____ involves studying and making sense of all the information you've collected, and then figuring out how to put all the pieces together to form a coherent whole.

A) Planning
B) Synthesizing information
C) Collecting information
D) Improving and finalizing

Question 46

If a communication will be delivered orally, then you can skip writing up the communication.

Question 47

Drafting is about getting ideas down quickly-not about writing well.

Question 48

When we work in a group, the improving and finalizing stage of developing compelling criminal justice communications has the added concern of achieving uniformity across the different parts of the communication created by different people.

Question 49

Synthesizing information is the stage that involves critically evaluating your own work and then reworking it in order to make it as good as it can be.

Question 50

Which of the following shows the correct ordering of the six stages for developing compelling criminal justice communications?

A) topic selection, research, writing, printing, binding, submitting
B) topic selection, collecting information, outlining information, writing, printing, submitting
C) planning, topic selection, research, outlining, writing, revising and editing, printing
D) planning, collecting information, synthesizing information, drafting, improving and finalizing, delivering

Question 51

Drafting can reveal if a paper is too short or too long.

Question 52

Which of the following is not a recommendation for the delivery of a paper?

A) If a hard copy is required, leave yourself time to troubleshoot printing
B) If a hard copy is required, be prepared to bind (e.g., staple) your paper after printing
C) If a soft copy is required, submit a hard copy as well