Deck 2: Professionalism

Question 1

An expert is a professional: If a person is an expert, then that person is a professional who inspires trust on the basis of attitude and action.

Answer 1

False

Question 2

Professionals are reliable: They can be counted on to get the job done.

Answer 2

True

Question 3

____ means consistently exhibiting certain personal characteristics in addition to technical competence and thus inspiring trust (Wiersma, 2010/2011).

A) Steadfast
B) Professionalism
C) Accountability
D) Monotonous

Answer 3

B

Question 4

Professionalism is linked to perceived fairness and legitimacy, trust and confidence, and cooperation and compliance with the criminal justice system.

Question 5

Criminal justice officials need to be seen as all but which of the following?

A) competent and knowledgeable
B) serious and genuinely concerned
C) fair and respectful
D) emotional and authoritative

Question 6

A(n) ____ communication style involves being forthright about your purpose without being antagonistic or evasive.

A) assertive
B) aggressive
C) passive
D) passive-aggressive

Question 7

Which of the following is not a guideline for developing professional criminal justice communications?

A) Adopt an assertive communication style.
B) Adhere to the strictest standards of integrity and ethics.
C) Act rigid and unapproachable.
D) Maintain an appropriate level of formality.

Question 8

The following list of characteristics reflects which of the communication styles covered in Chapter 2? Goal-oriented, bossy, poor listener, close-minded, frustrated, and impatient.

A) aggressive
B) assertive
C) passive
D) passive-aggressive

Question 9

People who adopt a passive communication style have positive effects on others, such as inspiring respect and cooperation.

Question 10

____ relates to moral standards governing decisions and actions.

A) Professionalism
B) Ethics
C) Self-interest
D) Credibility

Question 11

Integrity is the characteristic of people who hold moral values that are reflected in their words and behaviors.

Question 12

Standard operating procedures are rules for ethical decision making and behavior prescribed by an organization for its members to follow.

Question 13

Where ____ involves fabrications, misrepresentations, and omission of material facts, ____ involves giving or getting unauthorized assistance in the completion of graded work.

A) cheating, lying
B) lying, cheating
C) plagiarism, cheating
D) cheating, plagiarism

Question 14

Plagiarism is the failure to acknowledge properly the source of information.

Question 15

Plagiarism is an intentional act; there is no such thing as unintentional plagiarism.

Question 16

Unless otherwise indicated using established conventions such as quotation marks and in-text citations, the audience will assume that all ideas and words in a paper are the paper author's own and have been written for one and only one purpose.

Question 17

If information comes from outside of your own head, you should cite it.

Question 18

Words must be cited when they come directly from a source, but images, sounds, and videos do not need to be cited.

Question 19

Quotation marks are used to indicate the exact words of a source-even if it is just a few words.

Question 20

____ is when someone makes superficial alterations to source text and then claims the ideas and words as his or her own.

A) inappropriate paraphrasing
B) mosaic plagiarism
C) self-plagiarism
D) copyright infringement

Question 21

____ is when someone makes superficial alterations to source text, gives credit to the source for the ideas, but claims the words as his or her own.

A) inappropriate paraphrasing
B) self-plagiarism
C) copyright infringement
D) mosaic plagiarism

Question 22

Mosaic plagiarism, inappropriate paraphrasing, and self-plagiarism are unethical writing practices.

Question 23

____ is when someone reuses his or her own work from one course, either in part or in whole, for another course without the express permission of both instructors.

A) copyright infringement
B) mosaic plagiarism
C) inappropriate paraphrasing
D) self-plagiarism

Question 24

Using notes to complete a closed-book quiz is an example of….

A) cheating
B) lying
C) plagiarism
D) innovating

Question 25

Citing a source means not only that you truly have read the entire source, but also that it is really the source of the information.

Question 26

People who do not contribute to a group project should not be listed as authors of that project.

Question 27

In a group paper, if there is plagiarism in a section written by one group member, then that one group member-rather than all group members-is guilty of plagiarism.

Question 28

A(n) ____ is a choice between options having moral implications, wherein it may not be immediately clear what the "right" decision is.

A) integrity challenge
B) ethical dilemma
C) code of ethics
D) ethical breach

Question 29

Which of the following is not one of the approaches to resolving ethical dilemmas presented in Chapter 2?

A) The common good approach
B) The virtue approach
C) The common sense approach
D) The utilitarian approach

Question 30

One cannot be professional without valuing and possessing integrity and consistently exhibiting ethical behavior.

Question 31

Formal language is appropriate for serious situations, when we do not know our audience, and/or when we have a professional instead of a personal relationship with our audience.

Question 32

In communication, ____ means attitude: your attitude toward the subject and the communication task itself.

A) formality
B) tone
C) diction
D) orientation

Question 33

Criminal justice communications generally should convey an attitude of passionate unconcern.

Question 34

Having an appropriately format tone involves all but which of the following?

A) Be subjective rather than objective
B) Be logical rather than emotional
C) Be serious rather than humorous
D) Be impersonal rather than intimate

Question 35

____ refers to word choice.

A) formality
B) tone
C) diction
D) orientation

Question 36

As developers of criminal justice communications, we want our choice of words to give the impression that we are professionals.

Question 37

Which of the following is the most neutral term for someone who is not like most others?

A) freak
B) unusual
C) deviant
D) weird

Question 38

Which of the following is not a matter of diction presented in Chapter 2?

A) personal words
B) contractions and colloquialisms
C) loaded terms
D) articulation and elocution

Question 39

Subject indicators refer to personal pronouns such as I, me, you, and we.

Question 40

Unless a specific communication necessitates the use of personal pronouns, we should not use them in criminal justice communications.

Question 41

Which of the following does not belong in criminal justice communications?

A) personal expressions, beliefs, and mottos
B) explicit and precise descriptions
C) evidence and logic
D) transitional words and phrases

Question 42

Which of the following is a method for avoiding personal words without resorting to passive voice?

A) Omit the subject (you) of the sentence
B) Combine the information from multiple sentences
C) Use the following symbol in place of any personal words: ---
D) Insert "Jane Doe" or "John Deer"

Question 43

A(n) ____ is when multiple words are joined together with an apostrophe and by abbreviating one of the words, such as "didn't" for "did not."

A) colloquialism
B) euphemism
C) preposition
D) contraction

Question 44

Unless quoting, we should avoid contractions in criminal justice communications.

Question 45

Which of the following statements is true about colloquialisms?

A) They are informal expressions.
B) Most people cannot understand them.
C) They are too informal.
D) They can make us look unprofessional.

Question 46

A(n) ____ is a word that has a similar dictionary definition as another word but which, instead of being a neutral term, has a positive or negative connotation.

A) synonym
B) antonym
C) key term
D) loaded term

Question 47

To be compelling, criminal justice communications should use loaded, not neutral, terms.

Question 48

When preparing job application materials, the textbook recommends creating one standard cover letter and one standard resume, because doing so is efficient and effective.

Question 49

Which of the following statements is not true about writing cover letters?

A) Your goal in writing a cover letter is to make the employer believe that you are the best person for the job
B) You should use the cover letter as an opportunity to make a strong, favorable, and memorable first impression
C) You should demonstrate with your writing that you are a professional, effective communicator
D) You should consider the cover letter an opportunity to forge a close personal relationship with the employer

Question 50

The cover letter should repeat the same material that is in your resume, not introduce new material or provide scattered coverage of the resume.

Question 51

The introduction paragraph in a cover letter should do all but which of the following?

A) Describe how you learned about the job
B) Explain why you need the job
C) State your desire to be considered for the promotion
D) Give a brief overview of the rest of the letter

Question 52

The education paragraph in a cover letter should summarize the education section in your resume. It should be descriptive rather than making an argument.

Question 53

In your job application materials, the cover letter should provide the big picture and the resume should provide the details.

Question 54

In your resume, include a Statement of Objectives if you are new to the field or don't have particularly impressive qualifications; otherwise, include a Summary of Qualifications.

Question 55

The most important rule in creating a resume is never to exceed 1 page.

Question 56

Timeline gaps in education and employment warrant justification. If they cannot be avoided, they need to be directly addressed.

Question 57

Be sure to provide complete contact information for at least three professional references in your resume.

Question 58

Which of the following is recommended when formatting a resume? Select all that apply.

A) Double space throughout, shrinking the font size and margins to make all material fit onto 1 page.
B) Use parallel structure in bullet lists, starting each bullet with a strong action verb.
C) Be consistent, such as in verb tense and capitalization.
D) Center all text, using ALL CAPS to emphasize certain text.

Question 59

Which of the following is not a best practice for developing compelling job application materials?

A) Research the job before you apply, and use key words from the job ad in your materials.
B) Be modest, delicately suggesting that you could be the best person for the job. Do not be assertive, claiming that you are the best person for the job.
C) Be honest, but avoid acting desperate.
D) Personalize the cover letter and resume for each job rather than using standard job application materials for multiple jobs.

Question 60

A(n) ____ is a written assessment, usually done on an annual basis, by supervisors that assesses employees' performances in meeting job expectations.

A) performance review (or performance evaluation review)
B) employee evaluation
C) performance monitoring (or employee performance monitoring)
D) personnel assessment

Question 61

Critical feedback is inappropriate in a performance review.

Question 62

Evaluation reviews revolve around goals: what the goals are, how the goals are measured, and how well the employee did in meeting the goals.

Question 63

The ultimate goal of the performance review process is to…

A) Assist with potential wrongful termination lawsuits
B) Facilitate rapport and familiarity between supervisor and supervisee
C) Motivate employees to improve their performance to avoid a negative review the following year
D) Ensure high-quality organizational performance via high-quality individual performance

Question 64

Goals that are set as part of the performance review process should be both appropriate and realistic.

Question 65

Which of the following is a best practice for constructing a compelling performance evaluation review? Select all that apply.

A) Focus on specific, clearly defined goals.
B) Consider positives and negatives.
C) Personalize the conclusion, taking into account feelings and personal experiences.
D) Be explicit, and replace abstract, vague language with more concrete, measurement-oriented language.