Deck 13: Teamwork

Question 1

Which of the following is not a benefit of effective a health care team?

A) Improved coordination of care
B) Less-efficient use of health care services
C) Increased job satisfaction among team members
D) Higher patient satisfaction
E) All of these are correct.

Answer 1

B

Question 2

Which of the following is not correct about cross-functional teams (CFTs)?

A) They are not common in health care organizations.
B) They address specific organizational needs.
C) They include clinicians.
D) All of these are correct about CFTs.
E) None of these is correct about CFTs.

Answer 2

A

Question 3

In which of the following has teamwork not typically been part of the curriculum?

A) Nursing school
B) Medical school
C) Allied health programs
D) All of these are correct.
E) None of these is correct.

Answer 3

D

Question 4

Which of the following is a result of encouraging teamwork in an HSO?

A) Improved communication
B) Increased productivity
C) Decreased job satisfaction among team members
D) Decreased nursing turnover
E) All of these are correct.

Question 5

Approximately how much does nursing turnover cost?

A) $200,000 per lost nurse
B) $88,000 per lost nurse
C) $2,000 per lost nurse
D) $100 per lost nurse
E) Nothing per lost nurse, they are a dime a dozen.

Question 6

Virtual teams are being used for which of the following?

A) Telemedicine
B) Telecommuting
C) Customer service
D) Order fulfillment
E) All of these are correct.

Question 7

Which of the following questions you should ask when you are assigned to a team?

A) Who is in charge?
B) Do we have a scope of work?
C) What are our timelines?
D) What is my role?
E) What are the goals of the team?
F) All of these are correct.

Question 8

Which of the following is true about tame and wicked problems?

A) An example of a tame problem would be getting doctors to embrace teamwork, while getting nurses to embrace teamwork would be a wicked problem.
B) Tame problems are easily defined, while wicked problems are difficult to define and hard to resolve.
C) Tame problems are solved in a minute, while wicked problems are nasty and take far longer.
D) Tame problems exist wherever health care managers are found, while wicked problemsa re rarely seen in real life.
E) None of these is correct.

Question 9

Which of the following is a critical question to ask when assessing potential team members?

A) Do they have the knowledge, skills, and disposition to do the job at hand?
B) Do they bring good snacks to the meetings?
C) Do you know them?
D) Does your boss know their bosses?
E) All of these are correct.

Question 10

MBTI stands for:

A) More Better Team Initiative.
B) Make Beds Turn Inventory.
C) Meghan Brad Trainor Initiative.
D) Myers-Briggs Type Inventory.
E) None of these is correct.

Question 11

The MBTI can not be used to:

A) determine leadership strength.
B) predict turnover.
C) assess followership.
D) evaluate introversion.
E) estimate extroversion.

Question 12

Social facility does not include which of the following?

A) Concern
B) Sensing nonverbal emotions
C) Synchrony
D) Self-presentation
E) Influence

Question 13

What is conflict management, and why is it critical in teaming?

Question 14

Define the following terms:
• Scoping
• Structuring
• Sorting
• Emphasizing purpose,
• Building psychological safety
• Embracing failure
• Putting conflict to work

Question 15

What are three advantages and three disadvantages of virtual teamwork?

Question 16

What are emotional social competencies (ESCs)?

Question 17

Your boss has assigned a new member, Pat Johnson, to your quality improvement team at a large medical group practice with 12 locations in two states. Upon review of Pat's detailed cover letter and resume, you discover Pat is your boss's relative. You also find out that Pat is a senior at the local university's B.S. in Health Care Management Program and is completing an internship at your health services organization. You decide to meet with Joe one-on-one to assess how to best utilize this new team member. What questions should you ask Pat and how can you best utilize them?