Deck 6: Time Management: Expanding the Day Without Stretching the Clock

Question 1

The place to begin improving performance is in the use of one's regularly scheduled job time.

Answer 1

True

Question 2

There is no logical relationship between increased productivity and greater job satisfaction.

Answer 2

False

Question 3

There is nothing you can do about it if your primary source of job stress is your immediate superior.

Answer 3

False

Question 4

A few supervisors who are determined not to give in to the time-wasting pressure of the system can have positive effects that are felt beyond their own departments..

Question 5

One way of improving one's effective use of time is to schedule each day's activity in advance to the fullest possible measure.

Question 6

For improved efficiency in telephone use, make it a rule to return every missed call within 15 minutes of receiving the message.

Question 7

Drop-in (unscheduled) visitors are most efficiently handled by seeing each one immediately but keeping the meeting brief.

Question 8

Significant time is wasted in face-to-face contact in which there is excessive small talk and social conversation before or instead of dealing with business..

Question 9

At the level of the first-line supervisor, time spent planning is largely time wasted because no work is getting done during this time.

Question 10

Excess delegation is often revealed to be a significant time waster.

Question 11

Over-planning and over-organizing present hazards for some supervisors because:

A) They invariably concern activities that ought to be delegated to employees for the sake of efficiency.
B) They reduce efficiency by consuming time that should be applied to getting work done.
C) Doing so renders them unable to properly delegate to employees.
D) Proceeding to plan or organize in excessive detail becomes confusing.

Question 12

The principal difference between a scheduled task and an unscheduled task is:

A) The unscheduled task is one the supervisor neglected to anticipate.
B) An unscheduled task is the same as an emergency task.
C) There is no appreciable difference.
D) The nature of both tasks is known; however, but does not know when the unscheduled task will occur.

Question 13

Job-related stress will usually arise from all of the following except:

A) Work piles up and the backlog seems to get larger all the time.
B) Demanding superiors exert pressure with more assignments, changing priorities, and tighter deadlines.
C) Delegation has distributed some of the supervisor's authority to employees.
D) A growing feeling of working in the midst of disorganization and confusion.

Question 14

If you carefully plan out your activity in detail covering all of your available time for the coming two or three days:

A) It is highly likely that your plan will be disrupted by unforeseen circumstances.
B) You will be certain to apply all of your productive time as intended.
C) You will not have to be concerned with examining and re-ordering priorities for two or three more days.
D) You are essentially guaranteed to be more efficient than previously.

Question 15

It is highly likely that the strongest deterrent to the average supervisor's increased efficiency and productivity is:

A) An over-abundance of employee problems in the department.
B) The supervisor's ingrained habits.
C) Lack of understanding by the supervisor's immediate superior.
D) Interference with departmental operations by demands external to the department.

Question 16

Whatever the reasons behind the problem, a supervisor's personal planning and organizing become time wasters when they are pursued to _______.

Question 17

The time the supervisor appropriately devotes to _________ will ordinarily pay itself back in improved efficiency several times over.

Question 18

Some of the stress an individual experiences often has at least part of its origins in that person's ___________.

Question 19

Failure to _________ thoroughly and effectively is one of the greatest time wasters to which a supervisor can fall victim..

Question 20

In many organizations it is policy to have outside sales people contact _________ so the department managers can avoid interruptions.