Deck 19: Communication: Not by Spoken Words Alone

Question 1

With the advent of email and other electronic advances, writing has greatly diminished in importance as a management skill.

Answer 1

False

Question 2

The written word as a means of communication is often hampered by the absence of immediate feedback.

Answer 2

True

Question 3

A major advantage of the use of social media platforms in business communication is confidentiality of message transmission.

Answer 3

False

Question 4

One clear advantage of email is that its use does not require close attention to the rules of grammar.

Question 5

Electronic mail has generally reduced the use of telephone and voice mail especially for brief messages.

Question 6

The first step in preparing to write a letter, memo, or report is to get a clear image of your intended audience.

Question 7

The best way to ensure getting your message across in written form is to state it several times in slightly different ways..

Question 8

Each unneeded word in a document presents an additional opportunity for leading the reader in the direction of misunderstanding.

Question 9

If you are sending another document or item along with a letter or memo, it is best to start your correspondence with "Enclosed please find…."

Question 10

It is improper to use contractions or first-person references in serious business correspondence.

Question 11

The most serious drawback of written communication is:

A) The majority of managers do not write well.
B) Writing is essentially one way, with no opportunity for immediate feedback.
C) Many managers would rather communicate by means that take less time.
D) Most managers do not have enough time for careful reading.

Question 12

The audience you intend for any given piece of writing should be:

A) Everyone who you believe will chance to read it.
B) Everyone of the same technical background as the one you send it to.
C) The person who needs to understand and act on what you are communicating.
D) One intended recipient plus that person's immediate superior.

Question 13

You should not use first-person terms such as "I," "me," and "mine" when:

A) Writing a memo to your immediate superior.
B) Writing to an agency of the state or federal government.
C) Writing a letter to a supplier.
D) None of the above.

Question 14

In writing any letter, you should always:

A) Say what you have to say, and stop.
B) Open by repeating what was said in the communication you are answering..
C) State your conclusion up front and again at the end.
D) Avoid beginning sentences with conjunctions.

Question 15

One distinct "advantage" that some users seem to gain from the use of electronic mail is:

A) They are guaranteed to get their message across quickly and clearly.
B) Email does not permit immediate feedback.
C) They find the email mode as the easiest in which to edit a message.
D) Email can be completely anonymous.

Question 16

Every added word in a written communication presents one more unwanted opportunity for _____________.

Question 17

It is likely that ________ is today's most frequently used replacement for hard-copy letters and memos.

Question 18

The _________ a sentence, the more opportunities there are for misunderstanding.

Question 19

One can _______ many memos in the time it takes to solve a couple of knotty problems arising from missed communication.

Question 20

Medical and technical professionals are among the worst offenders when it comes to sprinkling their correspondence with _________.

Question 21

Social media platforms have greatly reduced the time and effort spent in __________ by individuals seeking new employment.