Deck 18: Management of Change: Resistance Is Where You Find It

Question 1

Fortunately, the pace of change in total technology has slowed somewhat in recent years.

Answer 1

False

Question 2

In few areas of life has the change wrought by technologic advancement been more evident than in medicine.

Answer 2

True

Question 3

The times in which we live now suggest that our security lies largely in flexibility and adaptability.

Answer 3

True

Question 4

Extreme flexibility is always harmful to one's continued usefulness to the organization.

Question 5

Change is often resisted because we do not have sufficient grasp of the principles on which advancements are based.

Question 6

Various forms of organizational restructuring have served to better control resistance to change within health care.

Question 7

Overall individual supervisors are being relieved of the need to make decisions as restructuring moves decisions to higher levels.

Question 8

It is becoming increasingly more common to encounter supervisors who are shared among separate facilities because of mergers or other affiliations.

Question 9

While most employees are generally upset by changes to the organization's structure, they are nevertheless immediately accepting of changes in management.

Question 10

The best way to introduce any change into the work group is to tell them what to do in simple, clear, unmistakable terms.

Question 11

In addressing change over the long term, the individual supervisor must appreciate that:

A) People generally want to change once they are told what to do.
B) Resistance to change will never be completely eliminated.
C) Higher management is more resistant to change then the rank-and-file.
D) Perfect stability must be the goal.

Question 12

One reason why it is important to involve employees in determining the direction of a given change when possible is:

A) When they are involved it is easier to tell them what to do.
B) When employees are involved the blame is theirs when problems occur.
C) Involvement can give them a sense of ownership in the change.
D) Doing so spreads the work around more equitably.

Question 13

When a change with which you strongly disagree comes to you in the form of a strict mandate for implementation from higher management, you should:

A) Collaborate with other supervisors and key employees to work against implementation.
B) Prevail on higher management to reverse the mandate .
C) Survey your employees for their feelings about the directed change.
D) Do your best to convince the employees why they must comply with the change.

Question 14

As a result of a merger of the departments of two organizations, an individual surviving supervisor's role may change to the extent of:

A) Having to adapt to an increased span of control.
B) Possibly having to travel between locations.
C) Take on more work with little or no added compensation.
D) All of the above.

Question 15

Essentially the majority of working people resist change primarily because:

A) It upsets their equilibrium and threatens any sense of security they may feel.
B) They do not wish to give up doing what they have always done.
C) They do not trust the source of the change.
D) They hold firm beliefs in the necessity of stability.

Question 16

The various forms of organizational restructuring usually result in _________ managers in the structure.

Question 17

The still-emerging mode of operation for the health care supervisor involves more overall ____________.

Question 18

Careers today, whether in health care or elsewhere, are not especially _________.

Question 19

If there is presently such thing as employment security, it is most likely found in the individual's _____________.

Question 20

One significant dimension of employee resistance to any particular change resides in employees' attitude toward the ___________.