Deck 11: Motivation: Intangible Forcesand Slippery Rules

Question 1

Frederick Herzberg advanced a theory of motivation that specifically addresses the working individual's esteem needs.

Answer 1

False

Question 2

Good wages and benefits and job security have always been the foremost motivators inspiring people to work.

Answer 2

False

Question 3

The supervisor and the employees are generally more alike than different and for the most part are motivated by the same forces

Answer 3

True

Question 4

In the Herzberg theory, environmental factors have a significant effect on employees' motivation to work.

Question 5

In addressing employee motivation it is essential to properly differentiate between employee needs and wants.

Question 6

Motivation can best be described as the initiative or drive causing a person to direct his or her behavior toward satisfaction of some personal need

Question 7

Safety needs as identified by Maslow include the need to feel reasonably free from harm from others and reasonably free from economic deprivation.

Question 8

The factors having a bearing on a person's relationship with the work can be divided into two groups: motivating forces and quality of supervision.

Question 9

Environmental factors are found to exist in all aspects of the employee's relationship to the organization

Question 10

McGregor's Theory X maintains that under humane and enlightened management employees are self-motivating.

Question 11

Some supervisors are inclined to believe that the two strongest "needs" experienced by employees are usually:

A) Tactful disciplining and promotional opportunity.
B) Good wages and job security.
C) Good working conditions and organizational loyalty.
D) Interesting work and tactful disciplining.

Question 12

In recent years healthcare workers' perceptions of job security have been eroded by:

A) Mergers and affiliations of health provider organizations.
B) Changing patterns of care; the movement of some services to outpatient departments or free-standing services
C) Organizational flattening, involving the removal of layers of management.
D) All of the above.

Question 13

Aroused motivation can be stimulated or provided by:

A) Valuing employees as individuals and treating each as such.
B) Giving all employees the encouragement of consistently high performance evaluations.
C) Giving all employees the freedom to choose the tasks they will perform..
D) Using credible threats of disciplinary action..

Question 14

Money and other factors that relate to money have one desirable characteristic that the true motivating factors do not possess:

A) They are not subject to management's judgment..
B) They can easily be increased or decreased..
C) They can be measured on an objective scale.
D) They are of primary importance to every worker at every level..

Question 15

The "love needs" as identified by Maslow include:

A) Freedom from economic deprivation.
B) Appreciation of one's work accomplishments.
C) Fair and consistent evaluations..
D) The desire to be seen as part of a work group.

Question 16

Once reasonable economic security is no longer a concern, _______ is often seen as the means of securing additional advantages.

Question 17

__________ have led and continue to lead to staff reductions as organizations or services are combined.

Question 18

Because money can be ___________ it is frequently considered by many to be a primary motivator.

Question 19

The supervisor cannot "motivate" others as such, but can only establish the __________ within which they will become self-motivated.

Question 20

It is suggested that ___________ factors such as "full appreciation of work done" will be of considerable importance to many workers.