Deck 10: When the Employees Are Professionals

Question 1

Any employee who is paid at a rate higher than that specified in the Fair Labor Standards Act (as amended) is legally considered to be a professional.

Answer 1

False

Question 2

The work of a professional is often controlled by the individual rather than by the clock or by any particular system.

Answer 2

True

Question 3

Autocratic approaches to management are more likely to be appropriate for professionals than for rank-and-file nonprofessionals.

Answer 3

False

Question 4

For the professional employee the most apparent long-run motivating force is the amount of money associated with the job.

Question 5

The dedicated professional who is promoted to management often has far more difficulty than the nonprofessional in balancing the roles of specialist and manager.

Question 6

The professional employee should not be held to more rigid standards of behavior simply because of being a professional.

Question 7

The objectives of performance appraisal for professional employees must necessarily be considerably different from the appraisal objectives applying to other employees.

Question 8

A professional is an individual who has an assured competence in a particular field or occupation by virtue of training and advanced study in a specialized field.

Question 9

Owing to the requirements of the Fair Labor Standards Act (FLSA), true professional employees may never receive overtime compensation.

Question 10

There is often a perceived difference between ones being a professional and behaving in a professional manner.

Question 11

To be considered a professional under the Fair Labor Standards Act (FLSA) an individual must:

A) Work on a straight-salary basis.
B) Have at least a master's degree.
C) Do work that requires the exercise of discretion and judgment.
D) Always behave in a professional manner.

Question 12

The management approach most likely to work with the majority of professional employees most of the time is:

A) A consultative or participative approach.
B) An authoritarian approach; that is, specific orders and directions.
C) A hands-off approach, giving the individual free reign.
D) Systematic delegation of specific tasks.

Question 13

Concerning the manager's treatment of employees in a department that includes both professionals and nonprofessionals:

A) All in the department must receive the same level of benefits (sick leave, vacation, etc.).
B) The professionals must be subject to a more lenient disciplinary policy than the others.
C) The professionals must be given first choice when vacations are scheduled.
D) Everyone in the department must be subject to the same work rules and personnel policies.

Question 14

There are most likely to be management credibility problems in a department that includes professionals when:

A) The manager, although a professional, is of a profession other than that of the employees.
B) The department manager holds no professional credentials.
C) The manager, although of the same profession as the employees, is junior to some of the employees in terms of age and experience.
D) All of the above.

Question 15

In attempting to define a working professional within the context of a given organization:

A) It is necessary to consider only the stated requirements of the position the individual holds; that is, holding the specific position makes one a professional.
B) It is necessary to consider both the requirements of the position and the qualifications of the individual.
C) It is necessary to consider only the professional credentials of the individual.
D) None of the above.

Question 16

The rules that may be applied to the management of the healthcare professional also apply to professionals engaged in __________ occupational specialties.

Question 17

The supervisor must manage people differently in regard to how much ____________ they have and how closely they must be supervised.

Question 18

Unlike many nonprofessionals, the professional often has a large measure of __________ concerning what is to be done and when it is to be done.

Question 19

The dedicated professional employed as a manager often has far more difficulty than the nonprofessional in ___________ the roles of specialist and manager.

Question 20

The National Labor Relations Board (NLRB) officially designated ___________ bargaining units as appropriate in acute-care hospitals.