Deck 5: Leadership Mind and Heart

Question 1

Leaders have many mental models that tend to govern how they interpret experiences and how they act in response to people and situations.

Answer 1

True

Question 2

Mental models are theories people hold about specific systems in the world and their expected behavior.

Answer 2

True

Question 3

Independent thinking means questioning assumptions and interpreting data and events according to one's own beliefs, ideas, and thinking.

Answer 3

True

Question 4

Theories people hold about specific systems in the world and their expected behavior are called:

A) the Pike Syndrome.
B) mental models.
C) the "whole brain" concept.
D) mindfulness.

Question 5

Coping with the volatility of today's environment requires a tremendous shift in mental models for most leaders.

Question 6

The leader's mind can be developed beyond the nonleader's in critical areas:

A) open mindedness and systems thinking.
B) independent thinking and personal mastery.
C) both open mindedness and systems thinking and independent thinking and personal mastery.
D) competency in skills.

Question 7

Mindfulness can be defined as questioning assumptions and interpreting data according to one's own beliefs, ideas, and thinking.

Question 8

Self-management, the second key component, includes the ability to control disruptive, unproductive, or harmful emotions and desires.

Question 9

An important element of systems thinking is to discern circles of causality.

Question 10

Leaders cannot change their assumptions.

Question 11

Anger and enjoyment are components of emotional intelligence.

Question 12

Being emotionally intelligent means being able to effectively manage ourselves and our relationships.

Question 13

Capacity is:

A) attending to production schedules.
B) keeping morale high.
C) the potential each of us has to do more and be more.
D) a set of skills.

Question 14

One's mental model is affected by:

A) personal values.
B) attitudes.
C) prejudices.
D) all of these choices

Question 15

Leaders have to put aside preconceptions, suspend beliefs; this can be referred to as beginner's mind.

Question 16

Systems thinking means seeing patterns in the organizational whole instead of just the parts, and learning to reinforce or change systems-patterns.

Question 17

A key component of leadership is:

A) being emotionally connected to others.
B) understanding how emotions affect working relationships.
C) both being emotionally connected to others and understanding how emotions affect working relationships.
D) regarding assumptions as truth.

Question 18

An unspoken notion among many senior-level executives is that fear is good.

Question 19

Fear-based motivation makes an employee feel valued as a person.

Question 20

The Pike Syndrome refers to the power of conditioning that guides behavior.

Question 21

Getting others to shift their mental models is:

A) impossible.
B) more difficult than changing one's own mental model.
C) only temporary.
D) perceptual distortion.

Question 22

Developing leadership capacity goes beyond:

A) leadership traits and styles.
B) learning the skills for organizing.
C) both leadership traits and styles and learning the skills for organizing.
D) the Pike Syndrome.

Question 23

Leaders at Google, as well as other organizations, strive to create mental models that are aligned with organizational:

A) needs.
B) goals.
C) values.
D) all of these choices

Question 24

The eight families of emotion refers to:

A) the fears that individuals experience.
B) categories recognized worldwide based on photos of facial expressions.
C) the joys that individuals experience.
D) cultural intelligence.

Question 25

Some researchers suggest that ____ more than cognitive ability drives our thinking and decision making, as well as out interpersonal relationships.

A) vision
B) neutralizers
C) education
D) emotion

Question 26

In the workplace, love:

A) energizes employees in their jobs.
B) involves caring for people and work.
C) is motivating.
D) all of these choices

Question 27

It is important to see organizational systems as a whole because:

A) leaders focus on the big picture.
B) of their complexity.
C) leaders can facilitate improvement.
D) all of these choices

Question 28

Assumptions are:

A) not part of a leader's mental model.
B) part of a leader's mental model.
C) an expression of the organizational mission.
D) a personality trait.

Question 29

Emotional intelligence is related to effective leadership because:

A) the emotional state of the leader affects the entire group.
B) emotional intelligence enables leaders to respect followers.
C) both the emotional state of the leader affects the entire group and emotional intelligence enables leaders to respect followers.
D) emotional abilities play a key role in technical expertise.

Question 30

Organizational awareness refers to all EXCEPT:

A) effectively using political behavior.
B) mental models.
C) a service orientation.
D) the ability to navigate the currents of organizational life.

Question 31

Self-awareness refers to:

A) the ability to connect to others.
B) the ability to put oneself in some else's shoes.
C) being conscious of your own emotions.
D) the ability to be hopeful and optimistic.

Question 32

Independent thinking means:

A) seeing patterns in the organizational whole instead of just the parts.
B) having deep-seated assumptions, beliefs, blind spots, biases, and prejudices.
C) having a personal vision.
D) questioning assumptions and interpreting data according to one's own beliefs.

Question 33

Fear in the workplace results in all EXCEPT:

A) employees feeling valued.
B) employees not doing their best.
C) employees not taking risks or changing the status quo.
D) employees not speaking up.

Question 34

Although leaders have to attend to organizational issues such as production schedules, structure, finances, costs, and profits, they also tend to_______ issues.

A) political
B) Theory X
C) recreational
D) human

Question 35

The ability to control disruptive or harmful emotions is:

A) self-management.
B) social awareness.
C) empathy.
D) systems thinking.

Question 36

Personal vision, facing reality, and holding creative tension are the components of:

A) perceptual distortion.
B) stereotyping.
C) emotional intelligence.
D) personal mastery.

Question 37

Open-mindedness means:

A) showing an inability to consider alternatives.
B) developing a beginner's mind.
C) rejecting new ideas based on knowledge.
D) holding on to conditioned ideas.

Question 38

Assumptions can be dangerous because:

A) people tend to accept them as "truth."
B) they can not be changed.
C) they can be changed.
D) people lack self-management.

Question 39

Mindful leaders:

A) follow the rules of others.
B) blindly accept rules created by others.
C) stimulate the thinking of others.
D) let others do the thinking.

Question 40

An important element of systems thinking is to discern circles of causality because:

A) managers can guide the system when they understand it conceptually.
B) problems are solved by breaking down into discrete pieces.
C) each piece adds to the success of the whole.
D) relationships between the parts of the system are unimportant.

Question 41

____________________ is a person's abilities to perceive, identify, understand, and successfully manage emotions in self and others.

Question 42

Describe the Pike Syndrome. How does this pertain to leadership?

Question 43

____________________ are theories people hold about specific systems in the world and their expected behavior

Question 44

____________________ is the process of continuously reevaluating previously learned ways of doing things in the context of evolving information and shifting circumstances.

Question 45

According to the author, ____________________ can prevent people from doing their best, from taking risks, and challenging and changing the status quo.

Question 46

____________________ means that leaders who are able to maintain balance and keep themselves motivated are positive role models to help motivate and inspire those around them.

Question 47

Socially aware leaders practice ____________________ which means being able to put yourself in other people's shoes, sense their emotions, and understand their perspective.

Question 48

What are the implications of emotional intelligence for leaders?

Question 49

Simple steps to enhance emotional intelligence include all EXCEPT:

A) Take a course in public speaking.
B) Take a course in business.
C) Take responsibility for your life.
D) Practice meditation or yoga.

Question 50

Leaders build emotional intelligence by encouraging and enabling a team to explore and use ______ in its everyday work.

A) attitudes
B) assumptions
C) emotion
D) authoritarianism

Question 51

Douglas Conant, CEO of Campbell Soup, says that true leaders get employees to "fall in love with their company's agenda" by engaging with them personally. This is an example of:

A) leading with love.
B) leading with fear.
C) leading with contingencies.
D) leading with motivation.

Question 52

____________________ is the ability to see the synergy of the whole rather than separate elements of a system and to learn to reinforce whole system patterns.

Question 53

Fear-driven indicators do NOT include:

A) caution and secrecy.
B) aloofness and distance.
C) resistance out in open, explored.
D) separate and competing interests.

Question 54

____________________ means questioning assumptions and interpreting data and events according to one's own beliefs, ideas, and thinking, not according to pre-established rules, routines, or categories defined by others.

Question 55

What is the result of fear in the workplace?

Question 56

The components of emotional intelligence include ____________________, self-awareness, self-management, and social awareness.

Question 57

Researchers found that entrepreneurs who are more expressive of their emotions :

A) make less money.
B) make more money.
C) are more competent.
D) are more productive.

Question 58

____________________ is the discipline of personal growth and learning and mastering yourself; it embodies personal visions, faking reality, and holding creative tension.

Question 59

____________________ is motivation based on feeling valued in the job.

Question 60

What are mental models? What is their importance?

Question 61

What are the basic assumptions behind systems thinking ?

Question 62

How can love be used positively in the workplace?

Question 63

How can leaders expand the capacities of their minds and hearts through development and practice ?

Question 64

Emotional contagion means that leaders who are able to maintain balance and motivation positive role models to help motivate and inspire those around them. Discuss and give examples.