Deck 6: Courage and Moral Leadership

Question 1

Ethical leaders put values into action; employees learn about values that are important to the organization by watching leaders.

Answer 1

True

Question 2

The ethical pressures that challenge leaders include:

A) doing the right thing despite pressure to increase profits.
B) finding new products and services to remain competitive.
C) carrying out the leadership vision.
D) selecting employees with the right technical skills.

Answer 2

A

Question 3

A recent survey shows that most people feel that:

A) questionable business practices are widespread.
B) most CEOs are dishonest.
C) most business leaders stand up for what is right.
D) both questionable business practices are widespread and most CEOs are dishonest.

Answer 3

D

Question 4

Stewardship leaders guide the organization without dominating it and facilitate followers without controlling them.

Question 5

Unethical leaders tend to take all the credit for successes, but they blame others when things go wrong.

Question 6

Research has indicated that most people think CEOs are honest, and hard-working.

Question 7

Moral leadership is about all EXCEPT:

A) distinguishing right from wrong.
B) taking away from others to enhance oneself.
C) reward ethical conduct.
D) seeking the just and the honest in practice.

Question 8

Moral leadership is about distinguishing right from wrong and doing right, seeking the just, the honest, and the good.

Question 9

Leaders can create organizational systems that support ethical behavior by:

A) showing zero tolerance for ethics violations.
B) establishing ethics policies.
C) rewarding ethical conduct.
D) all of these choices

Question 10

To take a chance and improve things means leaders have to step through fear and confusion and act despite the risks involved.

Question 11

Authoritarian management takes stewardship assumptions about leaders and followers one step further.

Question 12

A leader who is visionary, empowering and committed to serving others is operating at the postconventional or principle level.

Question 13

Standing up for what is right is a primary way in which leaders create an environment of integrity.

Question 14

Courage is another word for fearlessness.

Question 15

The actions that make leaders go wrong include all EXCEPT:

A) breaching agreements.
B) neglecting follower development.
C) excessively promoting self-interest.
D) taking responsibility.

Question 16

Stewardship is the belief that leaders are deeply accountable to others as well as to the organization, without trying to control others.

Question 17

Anger and frustration cannot be used for positive outcomes.

Question 18

A principle of stewardship is to localize decisions and power to those closest to the work and the customer.

Question 19

At the preconventional level, people learn to conform to the expectations of others.

Question 20

Participative management encourages managers to direct and control employees.

Question 21

Ari Weinzweig and Paul Saginaw illustrate that good leadership is:

A) getting a high return on investment.
B) treating employees like customers.
C) more about serving others than taking care of oneself.
D) both treating employees like customers and more about serving others than taking care of oneself.

Question 22

Aspects of courage include all EXCEPT:

A) fighting for what you believe.
B) asking for what you want and saying what you think.
C) nonconformity.
D) being fearless.

Question 23

Changing leader focus from self to Others includes all EXCEPT:

A) authoritarian management.
B) servant leadership.
C) stewardship-empowering leadership.
D) charismatic leadership.

Question 24

Specific characteristics such as ___________ enable leaders to behave morally in the face of opposition.

A) ego strength
B) self-confidence
C) a sense of independence
D) all of the choices

Question 25

The conventional level of personal moral development is characterized by:

A) following rules.
B) following internalized principles of justice.
C) follows authority with blind obedience.
D) fulfilling duties and obligations of the social system.

Question 26

Warren Buffett looks at a company's "intrinsic business value" rather than just at the stock price. He is committed to:

A) living like a king.
B) avoiding shareholder questions.
C) firing CEOs who don't produce short-term results.
D) sound ethics and transparency.

Question 27

This leadership mindset emphasizes tight top- down control, employee standardization and specialization, and management by impersonal measurement and analysis.

A) stewardship
B) authoritarian management
C) servant leadership
D) participative management

Question 28

Pushing beyond the comfort zone is an act of:

A) courage.
B) vision.
C) goal setting.
D) ethics.

Question 29

A moral leader does all EXCEPT:

A) establish and communicate ethics policies.
B) withhold help and support.
C) reward ethical conduct.
D) set examples for others.

Question 30

Colleen Rowley, an FBI staff member called attention to agency shortcomings that may have contributed to the September 11, 2001 tragedy. This behavior is best described as:

A) ethical behavior.
B) courage.
C) stewardship.
D) whistleblowing.

Question 31

The four basic precepts in Greenleaf's servant leadership model include all EXCEPT:

A) Nourish others and help them become whole.
B) Expect core work teams to build the organization.
C) Put service before self-interest.
D) Listen first to affirm others.

Question 32

Most adults operate at level ____ of moral development.

A) one
B) two
C) three
D) four

Question 33

Leaders contribute to an unethical organization:

A) by failing to speak up against acts they believe are wrong.
B) by feeling free to act as they choose.
C) both by failing to speak up against acts they believe are wrong and by feeling free to act as they choose.
D) by creating open-door policies.

Question 34

The servant leader:

A) calls for doing what is good and right for others, even if it does not "pay off" financially.
B) expects subordinates to be obedient.
C) is responsible for the emotional well-being of subordinates.
D) is at the preconventional stage.

Question 35

ServiceMaster sets high ethical standards because:

A) leaders encourage others in their personal development.
B) leaders helping employees understand the larger purpose in their work.
C) leaders feel that the organization is only responsible to its shareholders.
D) both leaders encourage others in their personal development and leaders helping employees understand the larger purpose in their work.

Question 36

In the United Kingdom, fund manager Invesco Perpetual took brokers clay pigeon shooting during the time the firms' clients were losing billions. This is an example of:

A) an environment of trust and integrity.
B) corporate greed.
C) servant leadership.
D) honoring agreements.

Question 37

At the __________level, a leader balances concern for self with concern for others and the common good.

A) conventional
B) preconventional
C) postconventional
D) preconventional

Question 38

Robert Greenleaf defined ____ through a character in a novel who performs the lowliest, most menial tasks for the group.

A) a servant leader.
B) an authoritarian leader
C) a participative leader
D) a stewardship leader

Question 39

Servant leadership can best be described as the belief that:

A) leaders are deeply accountable to others.
B) employee participation should be increased through teams.
C) self-interest should be replaced by serving the needs of others.
D) power, purpose, and privilege reside with those at the top of the organization.

Question 40

The framework for stewardship.includes all EXCEPT:

A) joint responsibility for defining vision and purpose.
B) teams of workers responding to a changing environment.
C) the view that workers are basically lazy.
D) the idea that nobody gets paid simply to plan.

Question 41

The tendency of people to not voice their true thoughts because they want to please others is:

A) situational theory.
B) the Abilene paradox.
C) the Postconventional level.
D) Theory Y.

Question 42

____________________ is the ability to step forward through fear.

Question 43

Leaders are responsible for outcomes, but they may act as mentors and coaches. They have given up some of their control, but they are still responsible for the morale and performance of employees. ____________________

Question 44

Sources of personal courage include all EXCEPT:

A) believing in a higher purpose.
B) becoming a participative leader.
C) developing your skills.
D) harnessing anger and frustration.

Question 45

Distinguishing right from wrong and doing right; seeking the just, honest, and good in the practice of leadership is called ____________________

Question 46

____________________ is leadership in which the leader transcends self-interest to serve the needs of others, help others grow, and provide opportunities for others to gain materially and emotionally.

Question 47

A(n) ____________________ leader possesses humility, maintains concern for the greater good, fulfills commitments, strives for fairness, serves others, and shows courage.

Question 48

Why is whistleblowing an act of courage?

Question 49

Many fears:

A) are learned.
B) prevent people from doing what they want.
C) both are learneda and prevent people from doing what they want.
D) are proof of cowardice.

Question 50

At Lehman Brothers, CEO Richard Fuld refused to admit mistakes as Lehman teetered on the brink of collapse. This example shows that:

A) courage means accepting responsibility.
B) leaders initiate change.
C) CEOs are honest.
D) leaders make a real difference.

Question 51

What is the concept of servant leadership described by Robert Greenleaf?

Question 52

This leadership mind-set emphasizes tight top-down control, standardization and specialization, and management by impersonal measurement and analysis. ____________________

Question 53

____________________ is a belief that leaders are deeply accountable to others as well as to the organization, without trying to control others, define meaning, and purpose for others, or take care of others.

Question 54

How does a leader find the courage to step through fear and confusion, to act despite the risks involved?

Question 55

____________________ is the level of personal moral development in which leaders are guided by an internalized set of principles universally recognized as right or wrong.

Question 56

At the preconventional level of personal moral development, employees ____________________,

Question 57

For many leaders in large organizations, the importance of courage is easily obscured-the main thing is to:

A) get along.
B) fit in.
C) do whatever brings promotions and pay raises.
D) all of the choices

Question 58

What is moral leadership?

Question 59

____________________ is employee disclosure of illegal, immoral, or unethical practices in the organization.

Question 60

What is courage?

Question 61

How can anger and frustration turn into courage?

Question 62

What aspect of courage do you find the most difficult? What aspect is the easiest?

Question 63

Describe the ethical climate in U.S. business today. What could be done to change it?