Deck 9: Leadership Communication

Question 1

An open communication climate is essential because:

A) a vision must be shared and practiced by leaders at every opportunity.
B) the climate of an organization reflects the leader, who should embody the vision.
C) communicating the vision must be built into daily interaction with followers.
D) all of these choices

Answer 1

D

Question 2

A dialogue is marked by:

A) opposition by individuals who advocate their positions and convince others.
B) group unity, shared meaning, and transformed mindsets.
C) logic.
D) "beating down" opponents.

Answer 2

B

Question 3

Persuasion is a valuable communication process thatcan lead others to a shared solution.

Answer 3

True

Question 4

A discerning leader detects the unarticulated messages hidden below the surface of spoken interaction, complaints, behavior, and actions.

Question 5

Communicating in a crisis is not the leader's job if there is a public relations department in the company.

Question 6

A discussion reveals feelings and builds common ground, with more emphasis on inquiry than advocacy.

Question 7

Nonverbal communication may be defined as a message transmitted through action and behavior.

Question 8

Leaders communicate to inspire and motivate them to strive toward a vision.

Question 9

Discernment involves all EXCEPT:

A) detecting unarticulated messages hidden below the surface.
B) paying attention to patterns and relationships.
C) listening carefully for undercurrents that have yet to emerge.
D) trying to convince others to agree with a point of view.

Question 10

Being a good listener expands a leader's role in the eyes of others because of all EXCEPT:

A) active listening is an ongoing part of a leader's communication.
B) total attention is focused on the message.
C) a leader concentrates on what to say next rather than on what is being said.
D) a good listener finds areas of interest, affirms others, and builds trust.

Question 11

Managers spend 10% of each working day in communication with others.

Question 12

When using email, it is best to consider the circumstances, know what's off-limits, and read the email twice before sending it.

Question 13

An open communication climate runs according to the traditional flow of selective information downward from the supervisor to the subordinate.

Question 14

A manager's role is that of "information processor," whereas a leader's role is:

A) to communicate the big picture --- the vision.
B) to serve as a communication champion.
C) to communicate written information, facts, and data.
D) both to communicate the big picture --- the vision and to serve as a communication champion.

Question 15

Written communication has high channel richness because it permits feed-back.

Question 16

"Management by wandering around" means that employees speak directly to leaders in their offices.

Question 17

Leaders facilitate strategic conversations by actively listening, setting the agenda, for conversation, and selecting the right communication channels for dialogue.

Question 18

It is up to leaders to select the communication channel to fit the message.

Question 19

The Johari Window is a framework for enhancing communication effectiveness based on interpersonal understanding by oneself and others.

Question 20

The key elements of the communication process include encoding, transmitting the message through a channel, and decoding.

Question 21

Without __________ , leaders can miss important signals that something is going wrong.

A) blogs
B) the Johari Window
C) feedback
D) a communication champion

Question 22

To communicate in a crisis, leaders should NOT:

A) be visible.
B) tell the truth.
C) avoid visibility.
D) communicate a vision for the future.

Question 23

A discussion does all EXCEPT:

A) state positions.
B) build common ground.
C) advocate convictions.
D) convince others.

Question 24

Hot topics are issues that:

A) can't be resolved by resorting to facts and logic.
B) are characterized by strong emotions and extreme uncertainty.
C) both can't be resolved by resorting to facts and logic and are characterized by strong emotions and extreme uncertainty.
D) are focused on the message.

Question 25

In the Johari Window, the "hidden" quadrant represents all EXCEPT:

A) information that is known to the individual.
B) things that an individual keeps hidden from others.
C) things that an individual knows about himself.
D) certain feelings, fears, or desires hidden from others.

Question 26

Leaders can persuade others by doing all EXCEPT:

A) establishing credibility.
B) building goals on common ground.
C) connecting emotionally.
D) keeping noise out of the communication process.

Question 27

One example of informal communication is:

A) an annual report.
B) management by wandering around.
C) a letter.
D) a job description.

Question 28

In the Johari Window, the "open" quadrant:

A) represents information that is known to the individual.
B) represents information that is known to the group.
C) represents information that is unknown to the individual.
D) both represents information that is known to the individual and represents information that is known to the group.

Question 29

Leaders communicate:

A) to build the values and trust that enable effective working relationships.
B) to inspire and motivate others to strive toward the vision.
C) to share the vision with others.
D) all of the choices

Question 30

The person who persuades others and influences them to accomplish the vision is called a:

A) manager.
B) CEO.
C) communication champion.
D) decoder.

Question 31

_______________questioning informs the leader about specific issues.

A) Follower-centered
B) Leader-centered
C) Customer-centered
D) Employee-centered

Question 32

Face-to-face communication can be described as:

A) the richest form of communication.
B) the poorest form of communication.
C) impersonal one-way communication.
D) having slow feedback.

Question 33

Email should be used for all EXCEPT:

A) setting up meetings.
B) transmitting standard reports.
C) writing potentially sensitive material.
D) preparing a group of people for a meeting.

Question 34

The advantage of low channel richness is:

A) two-way commuication.
B) a record.
C) fast feedback.
D) slow feedback.

Question 35

The leader as a communication champion:

A) uses rich channels of communication.
B) uses poor channels of commuication.
C) is at the center of information networks.
D) directs and controls an organization.

Question 36

Influences on channel richness include all EXCEPT:

A) the ability to handle multiple cues simultaneously.
B) the ability to handle one-way, slow, impersonal feedback.
C) the ability to facilitate rapid, two-way feedback.
D) the ability to establish a personal focus for the communication.

Question 37

The growing use of email has:

A) increased the potential for communication errors.
B) deprived people of human moments.
C) helped leaders get responses faster.
D) all of these choices

Question 38

The key points of the Johari Window include all EXCEPT:

A) People are more open with others.
B) People are learning about themselves.
C) Leaders encourage honest disclosure.
D) Leaders are visisble.

Question 39

Messages transmitted through action and behavior are called:

A) nonverbal communication.
B) channel richness.
C) discernment.
D) communication champion.

Question 40

The sender (such as a leader) initiates a communication by _____________ a thought or idea.

A) encoding
B) decoding
C) creating "noise" around
D) channeling

Question 41

Nonroutine messages typically do NOT concern:

A) issues of change.
B) conflict.
C) data or statistics that people already understand.
D) issues that have great potential for misunderstanding.

Question 42

____________________ is a process by which information and understanding are transferred between a sender and a receiver.

Question 43

A(n) ____________________ is a person who is philosophically grounded in the belief that communication is essential to building trust and gaining commitment to a vision.

Question 44

____________________ active sharing and listening in which people explore common ground and grow to understand each other and share a world view.

Question 45

The skill of grasping and interpreting a message's genuine meaning is called ____________________

Question 46

____________________ is the amount of information that can be transmitted during a communication episode.

Question 47

To practice the art of persuasion, leaders should:

A) stay calm.
B) build goals on common ground.
C) use management by walking around.
D) be visible.

Question 48

____________________ refers to communication that takes place across boundaries and hierarchical levels about the group or organization's vision, critical strategic themes, and values that can help achieve desired outcomes.

Question 49

Why is nonverbal communication important?

Question 50

A(n) ____________________ is a medium by which a communication message is carried from sender to receiver.

Question 51

Describe channel richness.

Question 52

Why is listening important?

Question 53

What is a strategic conversation?

Question 54

Messages transmitted through action and behavior are referred to as ____________________

Question 55

____________________ is listening in which a leader detects unarticulated messages hidden below the surface of spoken interaction.

Question 56

Describe the leader as a communication champion.

Question 57

Many of today's leaders use blogs to keep in closer touch and rebuild trust among:

A) employees.
B) customers.
C) shareholders .
D) all of the choices

Question 58

The most important part of a leader's job in a crisis situation is:

A) to use the Johari Window.
B) to use management by walking around.
C) to absorb people's fears and uncertainties.
D) to be "an information processor."

Question 59

____________________ is communication in which all types of information are shared throughout the company and across all levels.

Question 60

The guidelines for using email effectively include:

A) Don't act like a newspaper reporter.
B) Say anything negative about a boss, friend, or colleague.
C) Keep e-mail messages short and to the point.
D) Use e-mail to start or perpetuate a feud.

Question 61

How should a leader communicate in a crisis?

Question 62

Contrast dialogue and discussion.

Question 63

One example of informal communication is "management by wandering around." Describe and evaluate this communication method.