Deck 20: Change Management and Managing Resistance to Change

Question 1

Organizations function within three identifiable environments: social/external, industry, and internal.

Answer 1

True

Question 2

The primary forces creating the need for change originates in an organization's external and internal environments.

Answer 2

False

Question 3

The two primary forces influencing an individual's perception, attitude, and response toward change are cumulative life experiences and social (informal group) forces.

Answer 3

True

Question 4

According to Lewin's Change Model, change may be enacted in one or two ways: by decreasing the force for change in the desired direction, or by increasing the strength of any opposing forces.

Question 5

In their study of health care systems, VanDeusen Lukas and colleagues found that internal pressure for change is stronger than external pressure

Question 6

Readiness for change refers to the organizational members' shared determination to implement a change and shared belief in their collective ability to do so.

Question 7

Workers involved in perpetuating resistance lack a basic understanding of the variances that exist between current practices and behavior versus desired activities and behavior.

Question 8

Resistance to change may arise from which two sources?

A) Organizational and external barriers
B) External and individual barriers
C) External and internal barriers
D) Organizational and individual barriers

Question 9

Individual barriers to accepting change initiatives may include:

A) feelings of certainty
B) real or perceived stress
C) gaining status
D) gaining personal power

Question 10

Which studies revealed the great potential for social forces to directly influence an individual's behavior and beliefs which, in turn, will serve as the foundation for establishing or changing an attitude?

A) The Ohio State University Studies
B) The University of Michigan Studies
C) The Hawthorne Studies
D) The Pursuing Perfection Program