Question 1

All change in organizations should be considered an Organization Development (OD) initiative.

Accepted Answer

Not all changes in organizations qualify as Organization Development initiatives, as OD specifically involves planned, systematic efforts to improve organizational effectiveness and health, often focusing on human and social aspects.

Question 2

Appreciative Inquiry is focused on the deficits in the organization instead of on what the organization is doing right.

Accepted Answer

Appreciative Inquiry focuses on identifying and building upon the strengths and successes of an organization, rather than concentrating on its problems or deficits.

Question 3

During which phase of the action research model are mutual expectations identified?&#10;A) Entering and contracting&#10;B) Diagnosis&#10;C) Feedback&#10;D) Action

Accepted Answer

During the "Entering and contracting" phase, mutual expectations are identified as part of establishing the groundwork for the action research process.

Question 4

Which of the following is an advantage to utilizing an internal consultant (for instance, employee of the organization)?&#10;A) Knowledge of the organization&#10;B) Better data collection expertise&#10;C) Knowledge and experience of a particular intervention&#10;D) A lack of objectivity

Accepted Answer

Internal consultants have a deep understanding of the organization's culture, processes, and internal dynamics, which can be advantageous in implementing changes or interventions.

Question 5

The most frequently used method of data collection is:&#10;A) questionnaires&#10;B) interviews&#10;C) observation&#10;D) unobtrusive methods

Accepted Answer

Questionnaires are often the most frequently used method of data collection due to their efficiency in gathering large amounts of data from many respondents quickly and cost-effectively.

Question 6

Which data collection method might enable the practitioner to learn more about communication patterns, leadership issues, or ineffective conflict resolution strategies in the team?&#10;A) Questionnaires&#10;B) Interviews&#10;C) Observation&#10;D) Unobtrusive methods

Accepted Answer

Observation allows the practitioner to directly witness interactions and dynamics within the team, providing insights into communication patterns, leadership issues, and conflict resolution strategies.

Question 7

Which of the following interventions deal primarily with issues between people in an organization?&#10;A) Strategic&#10;B) Technostructural&#10;C) Human process&#10;D) Human resource management

Accepted Answer

Human process interventions focus on improving interpersonal relations and group dynamics within an organization.

Question 8

A diversification in products is an example of which type of intervention?&#10;A) Strategic&#10;B) Technostructural&#10;C) Human process&#10;D) Human resource management

Accepted Answer

Diversification in products is a strategic intervention as it involves making decisions about the direction and scope of an organization over the long term to achieve competitive advantage.

Question 9

Which of the following interventions is designed to enable groups of people to work together on a single problem, and through a regimented process utilizing specific problem solving tools?&#10;A) Team building&#10;B) Process improvement&#10;C) Total quality management&#10;D) Work design

Accepted Answer

Total Quality Management (TQM) is an intervention that involves a regimented process and specific problem-solving tools to enable groups to work together on improving quality and solving problems.

Question 10

Which of the following are important skills for an OD practitioner?&#10;A) Technical skills&#10;B) Interpersonal skills&#10;C) Consulting skills&#10;D) Indifference

Accepted Answer

The answer of Which of the following are important skills...

Deck 19: Organizational Development