Deck 15: Decision Making and Negotiation Skills

Question 1

Because all conflict leads to ineffectiveness, managers must create an organizational culture of cooperation.

Answer 1

False

Question 2

Conflict occurs when two or more desired or expected outcomes are incompatible. This is an example of what type of conflict?

A) Goal
B) Cognitive
C) Affective
D) Procedural

Answer 2

A

Question 3

The following is an example of what type of intrapersonal conflict: When an individual must choose an alternative that is expected to have both positive and negative outcomes.

A) Avoidance/avoidance
B) Approach/approach
C) Approach/avoidance

Answer 3

C

Question 4

What type of intergroup conflict may occur when supervisors attempt to control subordinates?

A) Vertical conflict
B) Horizontal conflict
C) Line-staff conflict
D) Diversity-based conflict

Question 5

What type of conflict occurs when the expectations associated with a work role are incompatible with the individual's needs, values, or ethics?

A) Person-role conflict
B) Intrarole conflict
C) Interrole conflict
D) Interpersonal conflict

Question 6

What type of negotiation is a cooperative, interest-based, agreement-oriented approach to dealing with conflict that is viewed as a "win/win" or mutual gain dispute?

A) Integrative
B) Interactive
C) Distributive

Question 7

What type of negotiation is less focused on directly helping parties reach binding agreements (excluding arbitration) and is more devoted to improving the process of communication, increasing perspectives and understanding, enabling the parties to reframe their substantive goals and priorities, and engaging in more creative problem solving?

A) Integrative
B) Interactive
C) Distributive

Question 8

Of the five conflict-handling modes, which one involves unassertive and uncooperative behaviors?

A) Avoidance
B) Accommodation
C) Competition
D) Compromise
E) Collaboration