Deck 14: Conflict and Conflict Management

Question 1

The rational model is considered the "ideal" method of decision making.

Answer 1

True

Question 2

Framing heuristic is a tendency to make a decision based on the form or manner in which information is presented.

Answer 2

True

Question 3

When decision quality is not important but decision acceptance is critical, then GII is the best method.

Answer 3

True

Question 4

Managers differ along two dimensions in the way they approach decision making: value orientation and tolerance for ambiguity. Value orientation reflects the extent to which a person has a high need for structure or control in his or her life.

Question 5

With training, managers can use all four decision styles effectively as different situations are presented; however, individuals have a tendency to resort to a single, dominant style (for instance, default mode of decision making).

Question 6

Which type of decision making involves using one's professional judgment based on past experiences rather than sequential logic or explicit reasoning?

A) Bounded rationality
B) Intuitive
C) Reasoned action
D) Garbage Can method

Question 7

What type of bias is an intuitive technique where the perceived probability of an event is influenced by the ease of recollection?

A) Adjustment
B) Anchoring
C) Representativeness
D) Availability

Question 8

What are guidelines or "rules of thumb" that help make our world manageable by simplifying complex tasks?

A) Bounded rationalities
B) Intuitions
C) Heuristics
D) Anchoring

Question 9

Of the four basic decision styles, which one is associated with low tolerance for ambiguity and low cognitive complexity with a focus on technical decisions?

A) Directive
B) Analytic
C) Conceptual
D) Behavioral

Question 10

Which decision process requests specific information?

A) Autocratic I
B) Autocratic II
C) Consultative I
D) Consultative II
E) Group