Question 1

Flows of communication can be combined into patterns called communication networks.

Accepted Answer

Communication networks are patterns of interaction that define how information flows within a group or organization.

Question 2

When delivering an emotional or difficult message, email is the best method because you can make sure you use the exact right words to convey the point.

Accepted Answer

Email lacks the personal touch and immediate feedback of face-to-face or phone communication, which are often more appropriate for emotional or difficult messages.

Question 3

At my workplace, I never get to talk to my supervisor. I always have to hear the news from one of the staff who happens to be the supervisor's favorite employee. Which type of communication barrier is this?

A) Environmental
B) Personal
C) Professional
D) Unintentional

B

Accepted Answer

Personal communication barriers are caused by individual differences, such as personality, values, and beliefs. In this case, the supervisor's favoritism towards a particular employee is creating a barrier to communication between the supervisor and the other employees.

Question 4

At my workplace, I never have an opportunity to speak with the vice president of my division, since I must speak with my direct supervisor, who then speaks with the division manager, who then relays my message to the vice president. This is an example of which communication network?

A) Chain
B) Wheel
C) Circle
D) All-channel

Accepted Answer

This is an example of a chain communication network, where information flows in a linear sequence from one person to the next.

Question 5

There are several barriers that can impede the communication process. What are the two categories described by Longest, Rakich, and Darr?&#10;A) Social and environmental&#10;B) Environmental and cultural&#10;C) Cultural and personal&#10;D) Personal and environmental

Accepted Answer

Longest, Rakich, and Darr describe the two categories of barriers to communication as personal and environmental. Personal barriers relate to individual differences and perceptions, while environmental barriers involve external factors that hinder communication.

Question 6

Which of the following are included in the four levels of feedback described by Keyton?&#10;A) Group feedback&#10;B) Descriptive feedback&#10;C) Task or procedural feedback&#10;D) Individual feedback&#10;E) Relational Feedback

Accepted Answer

The answer of Which of the following are included in...

Question 7

Which are fundamental principles described by Edgley and Robinson for dialogue to be successful?&#10;A) Engage motivated people.&#10;B) Let the process move at its own pace.&#10;C) Have the group develop procedures.&#10;D) Use a facilitator and recorder to manage.

Accepted Answer

The answer of Which are fundamental principles described by Edgley...

Question 8

Which of the following are key elements to effective communication for physicians and hospital administrators?&#10;A) the desire to communicate.&#10;B) an understanding of how others learn.&#10;C) the ability to write clearly.&#10;D) the receiver of the message should be cued to the purpose of the message.

Accepted Answer

Effective communication involves the desire to communicate, understanding how others learn to tailor the message appropriately, and ensuring the receiver is aware of the message's purpose. Writing clearly is important but not as critical as these elements in the context of effective communication.

Question 9

There are six areas of responsibility for health care organizations. Which of the following are included in these?&#10;A) providing economic benefits to the community.&#10;B) being in full compliance with legal requirements.&#10;C) meeting ethical and fiduciary obligations.&#10;D) offering unique benefits to the community.&#10;E) avoiding philanthropic activities.

Accepted Answer

The answer of There are six areas of responsibility for...

Deck 5: Workplace Communication