Deck 12: Leadership Power and Influence

Question 1

Identifying and placing in key positions people who are sympathetic to the desire outcomes of the leader is not a tactic for asserting influence.

Answer 1

False

Question 2

The responses to the use of power include all EXCEPT:

A) compliance.
B) resistance.
C) structuralism.
D) commitment.

Answer 2

C

Question 3

A specific area in which the unethical use of power is of increasing concern for organizations is sexual harassment.

Answer 3

True

Question 4

Coercive power derives from a leader's special knowledge or skills regarding tasks performed by followers.

Question 5

Charismatic leadership instills both awe and submission in followers, whereas transformational leadership seeks to increase the engagement of followers.

Question 6

Leaders do not have difficulty distinguishing ethical from unethical uses of power and influence.

Question 7

Reward power is the authority granted from a formal position in the organization.

Question 8

The characteristics that affect dependency in organizations do NOT include:

A) experience-whether the leader has allocated resources in the past.
B) importance--the resource must be perceived as important.
C) scarcity--whether the resource is easy or difficult to obtain.
D) nonsubstitutability-resources with no viable substitute give leaders more power.

Question 9

Transformational leaders have the ability to lead changes in an organization's vision, strategy, and culture and promote innovation in products and technologies.

Question 10

The structural frame places emphasis on plans, goal setting, and clarifying expectations as a way to provide order, efficiency, and stability.

Question 11

When workers admire a supervisor because of her personal characteristics, the influence is based on:

A) legitimate power.
B) reward power.
C) expert power.
D) referent power.

Question 12

Dependency is not related primarily to a person's control over resources.

Question 13

Power is the ability of one person or department in an organization to influence other people to bring about desired outcomes.

Question 14

Personalized leaders exercise power in the service of higher goals that will benefit others and the organization as a whole.

Question 15

Control over information affects leader power because:

A) the leader has control over how and to whom information is distributed.
B) leaders providing materials have more power than those who receive them.
C) leaders recognize that information is a primary business resource.
D) both the leader has control over how and to whom information is distributed and leaders recognize that information is a primary business resource.

Question 16

Control over information is an important source of power for leaders.

Question 17

The responses to the use of power include compliance, resistance, and commitment.

Question 18

When unemployment is high, leaders have greater power because people are dependent on the organization for their livelihood.

Question 19

The most frequently used influence tactic is rational persuasion.

Question 20

Transactional leadership includes all EXCEPT:

A) an exchange process between leaders and followers.
B) a focus on the present.
C) the ability to lead changes in an organization's vision.
D) traditional management functions such as planning and budgeting.

Question 21

A charismatic leader does NOT:

A) create an atmosphere of change.
B) maintain the status quo.
C) offer an idealized vision.
D) incur great personal risk.

Question 22

__________is the effect a person's actions have on the attitudes, values, beliefs, or actions of others.

A) Power
B) Influence
C) Socialized leadership
D) Coalitional leadership

Question 23

____________power includes expert power and referent power, which are based on personal characteristics and interpersonal relationships.

A) Hard
B) Socialized
C) Soft
D) Personalized

Question 24

In mapping stakeholder buy-in for any significant change, people are classified as:

A) resisters.
B) advocates.
C) partners.
D) all of the choices

Question 25

Sexual harassment includes:

A) access to resources and jobs in exchange for sexual favors.
B) access to information in exchange for tolerating sexually intimidating comments.
C) both access to resources and jobs in exchange for sexual favors and access to information in exchange for tolerating sexually intimidating comments.
D) access to expert and legitimate power.

Question 26

Transformational leadership does NOT:

A) inspire followers to go beyond their own self-interests.
B) focus on the impersonal aspects of job performance.
C) paints a picture of a desired future state.
D) develops leaders into followers.

Question 27

Sexual harassment is not just unethical; it is:

A) illegal.
B) an abuse of power.
C) both illegal and an abuse of power.
D) based on valuing others.

Question 28

The principles for asserting leader influence include:

A) make people like you.
B) remember the principle of scarcity.
C) extend formal authority with expertise and credibility.
D) all of these choices

Question 29

Ethics officers are powerful because they help reduce uncertainty for top leaders concerning ethical lapses. This example shows that dependency is related to:

A) control over resources.
B) transactional leadership.
C) coercive power.
D) socialized leadership.

Question 30

In an organization, an ethical action must meet the following criteria:

A) The action respects the rights of individuals and groups.
B) The action increases shareholder wealth.
C) The action serves the interest of the CEO.
D) The action promotes the self-interest of the employees.

Question 31

Personalized leaders are all EXCEPT:

A) non-egalitarian.
B) exploitative.
C) self-aggrandizing.
D) empowering.

Question 32

If Paul, a salesman, does not perform as well as expected, his supervisor can put a negative letter in his file. This is an example of:

A) referent power.
B) expert power.
C) coercive power.
D) legitimate power.

Question 33

____________means that people follow the directions of the person with power, whether or not they agree with those directions.

A) Compliance
B) The human resource frame
C) Resistance
D) Scarcity

Question 34

Noncharismatic leaders do all EXCEPT:

A) try to maintain the status quo.
B) use rewards to influence others.
C) use available means to achieve goals.
D) use unconventional means to transcend the existing order.

Question 35

The____________views organizations as arenas of ongoing conflict or tension over the allocation of scarce resources.

A) political frame
B) human resource frame
C) structural frame
D) symbolic frame

Question 36

Political tactics for asserting influence include all EXCEPT:

A) expanding networks.
B) using assertiveness.
C) seeking arbitration.
D) using rational persuasion.

Question 37

This frame views the organization as a rational system and strives for clarity of direction and control of results.

A) political frame
B) structural frame
C) human resource frame
D) symbolic frame

Question 38

Example: Wal-Mart stops selling point-of-sales research to market researchers, who need purchase information. Wal-Mart uses its position to demand more money. This is the principle of:

A) importance.
B) scarcity.
C) legitimate power.
D) vertical power.

Question 39

The steps for effective coalitional leadership include:

A) visit customers and other stakeholders.
B) break down barriers.
C) do lots of interviews.
D) all of the choices

Question 40

Follower ___________helps to overcome the fear associated with change efforts.

A) compliance
B) commitment
C) resistance
D) submission

Question 41

____________________ is the ability of one person or department in an organization to influence other people to bring about desired outcomes.

Question 42

According to the _____________ leaders perceive the organization as a system of shared meaning and values.

Question 43

At the World Bank, Paul Wolfowitz tried to wield power without building the necessary relationships he needed to assert influence. This is an example of:

A) coalitional leadership.
B) not understanding political tactics to assert influence.
C) the symbolic frame.
D) understanding political tactics to assert influence.

Question 44

One of the key characteristics of ____________________ is that they are based on the leader's personal power rather than on a position of authority granted by an organization.

Question 45

Most people feel a sense of obligation to give something back in return for a favor. This principle for asserting leader influence is:

A) Ask for what you want.
B) Rely on the rule of reciprocity.
C) Extend formal authority with expertise and credibility.
D) Develp allies.

Question 46

Describe coalitional leadership.

Question 47

____________________ involves activities to acquire, develop, and use power and other resources to obtain desired future outcomes when there is uncertainty or disagreement about changes.

Question 48

Employees who have exclusive access to information needed by leaders to make decisions gain _________.

A) power
B) transactional leadership
C) personalized leadership
D) reward power

Question 49

What is referent power?

Question 50

____________________ have an emotional impact on people because they appeal to both the heart and the mind.

Question 51

How can a leader increase power through political activity?

Question 52

What is the human resource frame?

Question 53

____________________ is a leader frame of reference that places emphasis on planning, setting goals, and clarifying expectations as a way to provide order, efficiency, and stability.

Question 54

Describe power in an organization.

Question 55

Responses to the use of power include compliance, ____________________, and commitment.

Question 56

____________________ is authority granted from a formal position.

Question 57

People who use a wider variety of tactics are typically perceived as:

A) having greater influence.
B) having greater power.
C) having control over information.
D) both having greater influence and having greater power.

Question 58

____________________ is authority based on personality characteristics that command followers' attention, respect, and admiration so that they want to emulate the leader.

Question 59

The effect that a person's actions have on the attitudes, values, beliefs, or actions of others is ____________________.

Question 60

Coalitional leaders do all EXCEPT:

A) develop relationships outside the organization.
B) develop relationships with a broad network of people.
C) maintain the same behavior for each situation.
D) understand patterns of influence in the organization.

Question 61

What are the ethical considerations in using power and politics ?

Question 62

Discuss the tactics for asserting leader influence.

Question 63

Discuss transformational leadership.