Deck 6: Social Work With Individuals: Problem Solving and Intervening

Question 1

The key guidelines for working with clients that were discussed in this chapter include all of the following except:

A) Offer sympathy
B) Establish a working relationship
C) Explore alternative solutions to the concerns with the client
D) Explore the client's concerns in depth

Answer 1

A

Question 2

When working with hostile, involuntary clients, using the _____ technique involves finding some truth in what involuntary clients are saying even when workers believe they are largely wrong, irrational, unfair, or unreasonable.

A) Truth
B) Disarming
C) Confidence
D) Acceptance

Answer 2

B

Question 3

When a social worker projects how they are feeling onto their client, this is called:

A) Transference
B) Feelings
C) Transmission
D) Counter-transference

Answer 3

D

Question 4

According to the Transtheoretical Model of Change, the third stage of change that individuals go through when they successfully make changes in their lives is entitled:

A) Contemplation
B) Action
C) Preparation
D) Maintenance

Question 5

_____ is one's belief in one's ability to succeed in specific situations.

A) Ingenuity
B) Resiliency
C) Self-efficacy
D) Self-esteem

Question 6

All of the following are principles of motivational interviewing except:

A) Roll with resistance
B) Develop discrepancy
C) Ditch the downers
D) Finding meaning in life

Question 7

A client states, "How could he do this to me, after all I've done for him? He's hurt me so much." You respond with, "He's such a tool! How can you ever face your friends? You must be so miserable." This would be considered a(n) _____ response.

A) Empathic
B) Sympathetic
C) Tactful
D) Neutral

Question 8

In social work, the statement, "How do you feel about that?" is usually a:

A) Reflection of feelings
B) Summarization of what the client is saying
C) Neutral probe
D) Mistake because it is such a cliché

Question 9

Nonverbal cues that may suggest a client is becoming anxious when a social worker has touched upon a sensitive subject include any of the following except:

A) Hands resting on their lap
B) Pupils of the eyes dilating
C) Flushed face
D) Fidgeting

Question 10

The most difficult element in an effective contract is:

A) Formulating goals
B) Time frame for completing the tasks
C) Tasks to be accomplished by the client and by the worker
D) Establishing means of monitoring progress

Question 11

A social worker should seriously consider referring a social worker to another social worker if any of the following occur except:

A) A working relationship with the client is not established
B) The social worker feels the nature of the problem is such that he or she will not be able to help
C) The social worker feels that the counselee is choosing unethical alternatives that conflict with the social worker's basic value system
D) The social worker thinks he or she is more overworked than others

Question 12

On many occasions, the first problem that clients present may not be the one about which they are most concerned.

Question 13

Involuntary clients are more apt to admit that a problem exists than are voluntary clients.

Question 14

The second stage in the Stages of Change Model is the preparation stage.

Question 15

In motivational interviewing, statements made by the client demonstrating resistance are challenged.

Question 16

In a multiproblem situation, the worker should decide which problem to handle first based on the worker's judgment as to which problem is the most pressing.

Question 17

It is always helpful for a social worker to self-disclose past personal experiences to clients during counseling.

Question 18

When pointing out a client's limitations, the social worker should also compliment the client on his or her assets.

Question 19

When exploring resolution strategies with clients, it is usually best for the social worker to suggest the alternatives so the client will be less stressed.

Question 20

Goals in a contract must relate to what the client wishes to accomplish.

Question 21

Clients who are receiving counseling should be "let off the hook" when they fail to meet the terms of a contract.

Question 22

When clients do not meet the terms of their contract, the social worker should accept the excuses they give for failing to fulfill the contract.

Question 23

An operational goal is a vague goal that gives an overview of what the client should do.

Question 24

Summarize the stages of working with clients from the social worker's perspective.

Question 25

Describe the eight stages of self-talk a client might go through when addressing a problem.

Question 26

List five strategies for working with hostile, involuntary clients.

Question 27

Describe the difference between transference and counter-transference.

Question 28

List and define the five stages of Prochaska & DiClemente's model for motivational interviewing.

Question 29

What are the principles of motivational interviewing that were founded by Miller & Rollnick?

Question 30

When should you, as a social worker, self-disclose to your client?

Question 31

Prepare a contract answering the following:
A. What is a behavior you want to change? Be as specific as possible.
B. Write a SMART goal for yourself.
C. How will you reward yourself for achieving the goal and adhering to your contract?
D. If you fail to adhere to the contract, what adverse consequences will you give yourself?