Deck 5: Listening

Question 1

Turkle studied which of the following?

A) Social robots programmed to respond like people
B) Nonverbal communication of people who are lying
C) Gender differences in listening
D) The doppler effect
E) Health communication about smoking prevention

Answer 1

A

Question 2

In this phase of listening, the receiver of the message focuses on some communication cues but ignores others.

A) Hearing the words
B) Attending to
C) Interpreting
D) Evaluating
E) Responding to

Answer 2

B

Question 3

In this phase of listening, the receiver of the message sizes up the worth of the message and the credibility of the person delivering the message.

A) Hearing the words
B) Attending to
C) Interpreting
D) Evaluating
E) Responding to

Answer 3

D

Question 4

In this phase of listening, the listener gives both verbal and nonverbal indicators to the other person that he or she has received and processed the message. The listener also indicates agreement or disagreement to the other person.

A) Hearing the words
B) Attending to
C) Interpreting
D) Evaluating
E) Responding to

Question 5

According to Pecchioni and Haloni, real listening means which of the following?

A) Recalling details of the conversation
B) The ability to separate facts from opinions
C) Knowing the right answer to give someone else
D) Nodding a lot at the other person
E) A relational component with the other person

Question 6

All of the following are features of active listening except:

A) using a lot of hand gestures
B) good eye contact
C) nodding and smiling
D) asking for clarification as needed
E) being encouraging to the other person

Question 7

According to the authors, about how many messages does the typical employee process each day at work?

A) 100
B) 200
C) 500
D) 2,000
E) 10,000

Question 8

The authors say that robots have become more responsive and intelligent in the communication with real people. They call this:

A) super smart R2D2.
B) robotization.
C) the machine in the garden.
D) the robot moment.
E) robots rule.

Question 9

Ellen is an expert in health communication; she listens to the President's health care plan so she can decide how to vote. She is using which kind of listening?

A) Appreciative listening
B) Comprehensive listening
C) Evaluative listening
D) Empathic listening

Question 10

Miriam listens with concern to her friend Cathy's problem. If she can, she wants to help her friend. She is engaging in which form of listening?

A) Appreciative listening
B) Comprehensive listening
C) Evaluative listening
D) Empathic listening

Question 11

Garry is an opera fan. When he goes to the Metropolitan Opera to listen to his favorite opera, he is engaging in which kind of listening?

A) Comprehensive listening
B) Appreciative listening
C) Empathic listening
D) Discriminatory listening

Question 12

Bruce is taking a Russian language class. When he spends time in the language lab accustoming himself to the sounds of Russian and learning how to distinguish Russian words from one another, he is engaging in which form of listening?

A) Comprehensive listening
B) Evaluative listening
C) Empathic listening
D) Discriminatory listening

Question 13

Scott concentrates as his editor explains the changes his article needs. He wants to be sure he understands what his editor is telling him. He is engaging in which form of listening?

A) Comprehensive listening
B) Evaluative listening
C) Empathic listening
D) Discriminatory listening

Question 14

This kind of listening focuses on keeping to a schedule. Your group goes over the time limit with its presentation and the professor stops you. This illustrates:

A) person-oriented listening.
B) content-oriented listening.
C) action-oriented listening.
D) time-oriented listening.

Question 15

In this kind of listening the focus is on information.

A) Person-oriented listening
B) Content-oriented listening
C) Action-oriented listening
D) Time-oriented listening

Question 16

In this kind of listening, the focus is on how well the information is organized.

A) Person-oriented listening
B) Content-oriented listening
C) Action-oriented listening
D) Time-oriented listening

Question 17

In this kind of listening, the focus is on involvement and your relationship with the person who is talking.

A) Person-oriented listening
B) Content-oriented listening
C) Action-oriented listening
D) Time-oriented listening

Question 18

Which statement about conflict most closely typifies the authors' outlook toward conflict?

A) Conflict should be avoided at all costs.
B) A little conflict goes a long way in relationships.
C) Conflict is always destructive to interpersonal relationships
D) Managed conflict can have some benefits for a relationship.
E) It is always better to be on the winning side in conflict rather than to lose.

Question 19

The authors discuss hot emotions. These emotions emphasizing fight or flight are based in which part of the brain?

A) Prefrontal cortex
B) Wernicke's area
C) Broca's area
D) Amydala
E) Parietal lobe

Question 20

The authors discuss cool emotions based on reasoning in the rational center. This is controlled by which of the following?

A) Prefrontal cortex
B) Wernicke's area
C) Broca's area
D) Amydala
E) Parietal lobe

Question 21

If an opponent wants to accept an offer, sometimes the other person becomes suspicious that the offer made is too good for the other person and so he or she withdraws it. The authors call this:

A) broken promise negotiation.
B) reactive devaluation.
C) smart thinking.
D) withdraw and retreat approach.
E) effective negotiation.

Question 22

This is a belief that people are of certain kinds and that they cannot change.

A) Decremental theory
B) Incremental theory
C) Theory of Sustained Reasoning
D) Theory of Social Motivation
E) Entity theory

Question 23

This is the belief that people can always change.

A) Decremental theory
B) Incremental theory
C) Theory of Sustained Reasoning
D) Theory of Social Motivation
E) Entity theory

Question 24

The new social media have resulted in people becoming better listeners.

Question 25

The most frequent communication activity for college students is listening.

Question 26

Good eye contact is an important part of listening.

Question 27

Person-oriented listening focuses on relationships.

Question 28

Listening has no role in conflict.

Question 29

The authors believe that conflict is counterproductive to relationships.

Question 30

Emotions running out of control pose a big impediment for managing conflict.

Question 31

The authors believe the best approach is to avoid conflict.

Question 32

Win-lose solutions are endorsed by the authors.

Question 33

Using a third party or a mediator is often a good way to manage conflict.

Question 34

If you are talking to a friend or an employee, why is it important to turn off your computer and your cell phone?

Question 35

Identify and define each of the six types of listening and give an example for each.

Question 36

Why is listening a critical element in conflict management?

Question 37

What are some common problems in the effective management of conflict?