Deck 6: Listening Actively

Question 1

Match the concept, term, or theory with its correct response or definition.
-Behaving as if you are paying attention when you are really not.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Answer 1

R

Question 2

Match the concept, term, or theory with its correct response or definition.
-Listeners who prefer brief, concise encounters and follow strict schedules.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Answer 2

W

Question 3

Match the concept, term, or theory with its correct response or definition.
-The second step of the listening process, during which one pays attention to information.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Answer 3

C

Question 4

Match the concept, term, or theory with its correct response or definition.
-Devices that aid memory during the listening process.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 5

Match the concept, term, or theory with its correct response or definition.
-The fourth step of the listening process, during which the listener communicates attention and understanding back to the speaker.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 6

Match the concept, term, or theory with its correct response or definition.
-The fifth step of the listening process, during which one remembers information.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 7

Match the concept, term, or theory with its correct response or definition.
-Summarizing others' comments after they have finished speaking.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 8

Match the concept, term, or theory with its correct response or definition.
-The use of verbal and nonverbal communication to signal attention and understanding while others are talking.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 9

Match the concept, term, or theory with its correct response or definition.
-Verbal and nonverbal messages, such as nodding your head and saying "uh-huh."

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 10

Match the concept, term, or theory with its correct response or definition.
-The process of receiving, attending to, understanding, responding to, and recalling sounds and visual images.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 11

Match the concept, term, or theory with its correct response or definition.
-Sound in the environment that distracts our attention from auditory input.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 12

Match the concept, term, or theory with its correct response or definition.
-A form of ineffective listening that involves listeners engaging in self-absorbed listening.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 13

Match the concept, term, or theory with its correct response or definition.
-Attending to what others say solely for the purpose of identifying opportunities for attack or ambush.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 14

Match the concept, term, or theory with its correct response or definition.
-The restricted ability to receive sound input across the humanly audible frequency range.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 15

Match the concept, term, or theory with its correct response or definition.
-Listeners who prefer brief, accurate messages that can be used to make decisions or take actions.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 16

Match the concept, term, or theory with its correct response or definition.
-Listeners who prefer to be intellectually challenged by messages.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 17

Match the concept, term, or theory with its correct response or definition.
-The first step of the listening process, during which one sees and hears.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 18

Match the concept, term, or theory with its correct response or definition.
-What happens when a listener takes in only salient bits of information.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 19

Match the concept, term, or theory with its correct response or definition.
-The action of intentionally and systematically setting up situations in order to listen to private conversations.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 20

Match the concept, term, or theory with its correct response or definition.
-The third step of the listening process, during which one interprets the meaning of information communicated by comparing new information against past knowledge.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 21

Match the concept, term, or theory with its correct response or definition.
-People who post online messages designed solely to annoy others.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 22

Match the concept, term, or theory with its correct response or definition.
-The process in which vibrations travel along acoustic nerves to the brain.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 23

Match the concept, term, or theory with its correct response or definition.
-The systematic process of putting aside irrelevant thoughts while listening.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 24

Match the concept, term, or theory with its correct response or definition.
-People who view listening as an opportunity to establish commonalities with others.

A) action-oriented listeners
B) aggressive listening
C) attending
D) back-channel cues
E) content-oriented listeners
F) eavesdropping
G) feedback
H) hearing
I) hearing impairment
J) listening
K) mental bracketing
L) mnemonics
M) narcissistic listening
N) noise pollution
O) paraphrasing
P) people-oriented listeners
Q) provocateurs
R) pseudo-listening
S) recalling
T) receiving
U) responding
V) selective listening
W) time-oriented listeners
X) understanding

Question 25

Selective listening is the greatest challenge to active listening.

Question 26

Listeners can improve the salience of communication by reminding themselves of the importance of the exchange.

Question 27

Listening is our most primal and primary communication skill.

Question 28

In a collectivistic culture, people-oriented and content-oriented listening styles are valued over other styles.

Question 29

Listening is a process that involves both auditory and visual cues.

Question 30

Long-term memory is used in the receiving stage of the listening process.

Question 31

Both seeing and hearing constitute receiving, the first step of the listening process.

Question 32

Both internal and external factors can impact one's attention level for listening.

Question 33

We should avoid mental bracketing because we can easily fall prey to our wandering attentions.

Question 34

Provocateurs bait online responders by posting messages and then attacking their responses.

Question 35

Responding loudly with "amen" or "hallelujah" in response to a Catholic priest's sermon is an appropriate use of positive feedback.

Question 36

Recalling, the fifth step of listening, is crucial because we judge others' listening skills by their ability to recall what we said.

Question 37

When communicating with a man, you should assume that he will only use either a people-oriented or a content-oriented listening style.

Question 38

In recalling information, we tend to remember our own behavior as more positive and constructive than the behavior of others.

Question 39

One simple method for bolstering memory is to incorporate as many of the five senses as possible.

Question 40

Those with an action-oriented listening style prefer brief, to-the-point communication and become impatient when communicating with those who are long-winded.

Question 41

If your partner has trouble focusing on your conversations and seems easily distracted, he or she may be having trouble practicing mental bracketing.

Question 42

Brain plasticity refers to the alteration of brain function in reaction to behaviors such as multitasking online.

Question 43

Unlike hearing, listening

A) is automatic.
B) is a physiological process.
C) requires no conscious effort.
D) is merely an external process.
E) involves conscious, deliberate thought and effort.

Question 44

Hearing impairment is a problem with

A) seeing.
B) receiving.
C) attending.
D) understanding.
E) none of the options is correct

Question 45

If Kayla moves closer to a couple so she can hear their gossip about her friend, even though she has not been invited to join the conversation, she is engaged in

A) narcissistic listening
B) eavesdropping
C) pseudo-listening
D) aggressive listening
E) selective listening

Question 46

If your colleague begins a conversation by saying, "We only have 10 minutes to talk," he or she is displaying

A) time-oriented listening.
B) empathic listening.
C) action-oriented listening.
D) people-oriented listening.
E) passive listening.

Question 47

Vic is concerned his girlfriend might still be angry with him after a recent fight. If he carefully listens to the words she is saying and to how they are said, he is

A) listening to support.
B) listening to appreciate.
C) listening to discern.
D) listening to comprehend.
E) listening to analyze.

Question 48

If Jules actively seeks to interpret and understand the information in his professor's lecture, he is

A) listening to discern.
B) listening to appreciate.
C) listening to support.
D) listening to analyze.
E) listening to comprehend.

Question 49

If your friend Brian spends time posting messages on online discussion boards that are designed to bait readers' responses so he can attack the readers, he is acting as

A) a provocateur.
B) an action-oriented listener.
C) an eavesdropper.
D) a pseudo-listener.
E) a narcissistic listener.

Question 50

Which of the following is TRUE of feedback?

A) It can be positive.
B) It can be negative.
C) It occurs while others are speaking,
D) It occurs after others speak.
E) all of the options are correct

Question 51

When a professor in a public speaking class listens to a student speech in order to grade it, which listening function is the professor demonstrating?

A) listening to discern
B) listening to appreciate
C) listening to support
D) listening to analyze
E) listening to comprehend

Question 52

You go to your coworker's violin recital because you enjoy music and think it might be interesting. What listening function are you demonstrating?

A) listening to discern
B) listening to appreciate
C) listening to support
D) listening to analyze
E) listening to comprehend

Question 53

When a friend or family member turns to you for comfort, the best listening style to apply would be

A) selective listening.
B) time-oriented listening.
C) people-oriented listening.
D) content-oriented listening.
E) passive listening.

Question 54

John says, "I am so upset-I can't believe I was fired today." His roommate, Omar, responds by saying, "Wow, it sounds like you are disappointed that you lost your job." Omar is using

A) mental bracketing.
B) passive listening.
C) paraphrasing.
D) pseudo-listening.
E) narcissistic listening.

Question 55

You sit toward the front of your classroom, maintain eye contact with your instructor, and nod in agreement with her remarks. However, your mind is drifting, so you are not actually focused on the content of the lecture. You are exemplifying

A) passive listening.
B) active listening.
C) selective listening.
D) narcissistic listening.
E) pseudo-listening.

Question 56

People who consistently use aggressive listening may also

A) engage in eavesdropping.
B) think less favorably of themselves.
C) experience less violence in their relationships.
D) achieve more success in their personal goals.
E) none of the options is correct

Question 57

Your friend Lorie talks a lot, often ignoring what you have to say; in fact, she regularly focuses the conversation on her issues, problems, and interests. What type of listening is she displaying?

A) pseudo-listening
B) passive listening
C) narcissistic listening
D) active listening
E) action-oriented listening

Question 58

Which of the following listening styles is the most likely to be concerned with others' emotions?

A) selective listening
B) action-oriented listening
C) content-oriented listening
D) time-oriented listening
E) people-oriented listening

Question 59

Which of the following is NOT an example of noise pollution?

A) thoughts
B) music
C) construction
D) crowds
E) traffic

Question 60

If you listen to your friend's new band perform and then offer feedback that contains praise but withhold any actual judgment, what listening function are you demonstrating?

A) listening to discern
B) listening to appreciate
C) listening to support
D) listening to analyze
E) listening to comprehend

Question 61

Who or what has primary control of the salience of a message?

A) the listener
B) the speaker
C) the context
D) the environment
E) none of the options is correct

Question 62

Which of the following is an example of an internal factor that can impact one's attention level?

A) illness
B) stress
C) fatigue
D) hunger
E) all of the options are correct

Question 63

What listening strategy would you recommend to your friend Ron, who says he can't seem to pay attention in his interpersonal communication class because his mind often wanders?

A) eavesdropping
B) pseudo-listening
C) selective listening
D) mental bracketing
E) back-channel cues

Question 64

Which of the following is TRUE of long-term memory?

A) It is a temporary storage place for information.
B) It is the place where new information is stored.
C) It plays a minimal role in the understanding stage of listening.
D) It is related to permanent information storage.
E) none of the options is correct

Question 65

If you learn that you are expected to remove your shoes upon entering the home of your Japanese friend-and do so when you visit-what rule of giving positive feedback are you displaying?

A) negativity
B) obviousness
C) immediacy
D) appropriateness
E) clarity

Question 66

What is one primary difference between feedback and paraphrasing?

A) Paraphrasing summarizes others' comments after they talk.
B) Feedback is a way to summarize the speaker's thoughts.
C) Paraphrasing is done while someone is speaking.
D) Feedback involves repeating the exact words that were spoken.
E) none of the options is correct

Question 67

Using paraphrasing as a listening strategy can be problematic when

A) the receiver feels it is contrived.
B) the receiver feels it is overused.
C) it leads to conversational lapses.
D) it doesn't allow the conversational topic to advance.
E) all of the options are correct

Question 68

Our ability and accuracy in recalling information are usually

A) lower with simple rote memorization.
B) higher with simple rote memorization.
C) higher with more complex activities.
D) unaffected by the type of information.
E) none of the options is correct

Question 69

Studies suggest that people will perceive you as more sensitive if you adopt which listening style?

A) content-oriented
B) other-oriented
C) people-oriented
D) time-oriented
E) sexual-oriented

Question 70

You go to a karaoke bar because your shy friend Ted is performing there for the first time tonight and is incredibly nervous about singing in front of a crowd. Which listening function would be most appropriate for you to practice?

A) listening to discern
B) listening to analyze
C) narcissistic listening
D) listening to support
E) listening to comprehend

Question 71

In individualistic cultures such as the United States, the predominant approach to listening can be characterized as

A) people-oriented.
B) content-oriented.
C) other-oriented.
D) time-oriented.
E) none of the options is correct

Question 72

If someone views listening as an opportunity to establish commonalities with others, which listening style does he or she exemplify?

A) action-oriented listening
B) time-oriented listening
C) people-oriented listening
D) content-oriented listening
E) none of the options is correct

Question 73

In some collectivistic cultures, Confucian teachings emphasize that listening is

A) people-oriented.
B) content-oriented.
C) sensitive to others' feelings.
D) all of the options are correct
E) none of the options is correct

Question 74

Which of the following listening behaviors is considered incompetent?

A) seeing
B) receiving
C) selective listening
D) attending
E) mental bracketing

Question 75

Eavesdropping is

A) inappropriate.
B) unethical.
C) intentional.
D) personally damaging.
E) all of the options are correct

Question 76

Which listening style is associated with asking clarifying or challenging questions?

A) content-oriented
B) time-oriented
C) people-oriented
D) action-oriented
E) none of the options is correct

Question 77

Psychologists have suggested which strategy for improving one's attention?

A) Engage in multitasking online.
B) Increase noise pollution.
C) Reduce hearing impairment.
D) Decrease brain plasticity.
E) Limit multitasking online.

Question 78

Identify the first step of the listening process, along with its two components.

Question 79

If Sean is having relationship problems, what listening function and style would you recommend his friend Christina engage in when communicating with him about these problems?

Question 80

If Sharon isn't listening carefully to Marie's description of a recent trip to Italy because she is more interested in talking about her own recent trip to France, what form of ineffective listening is Sharon exemplifying? What can Sharon do to manage this problem?