Deck 3: Planning, Organizing, and Goal Setting

Question 1

The planning process is not related to the decision-making process.

Answer 1

False

Question 2

Organizing is limited to top management; the supervisor simply administers the organization he/she has been given.

Answer 2

True

Question 3

A contingency plan is a standing plan for reducing risk.

Answer 3

True

Question 4

A single-use plan is a standing plan used for one repeating task.

Question 5

Most workers in routine jobs welcome changes that affect them because change gives them relief from boredom.

Question 6

The final questions in the planning process concern feasibility, risk versus benefit, economy, and goal setting.

Question 7

During certain parts of the day in the hospitality industry, the job controls the supervisor and you cannot plan this time.

Question 8

The hospitality supervisor's day is so unpredictable that there is no point in planning ahead at all.

Question 9

In the hospitality industry, as you carry them out is part of the planning process, you should never adjust your plans.

Question 10

Long-range planning to set corporate goals and develop strategies for achieving them is called:

A) strategic planning.
B) contingency planning.
C) forecasting.
D) management by exception.
E) planning by goals.

Question 11

A term regarding the search (amongst competitors and others) for the best method of doing something and implementing the method to improve performance and meet or exceed goals is called:

A) forecasting.
B) conjecture.
C) competencies.
D) benchmarking.
E) performance indicators.

Question 12

Which of the following are not qualities of a good plan?

A) A good plan is not flexible.
B) A good plan is comprehensive.
C) A good plan is specific.
D) A good plan includes a necessary degree of risk.
E) a and d

Question 13

Unity of command refers to the:

A) principle that each person should have only one boss.
B) general manager's ultimate responsibility.
C) number of employees one person supervises.
D) supervisor's retained responsibility for tasks delegated.
E) fact that we all have two bosses.

Question 14

You can reduce the degree of risk when:

A) the future is more or less certain.
B) you collect all available data.
C) you collect relevant data and apply it to your forecast.
D) you have less than 1% relevant data collected.
E) Both a and d

Question 15

Organizing is:

A) making out an organization chart.
B) planning each day's work in advance.
C) planning for the long-range future.
D) setting everything up to run efficiently.
E) All of the above.

Question 16

An established routine or set of procedures used in a recurring situation is known as a:

A) standing plan.
B) contingency plan.
C) single-use plan.
D) budget.
E) None of the above.

Question 17

The planning process includes all of the following except:

A) define the goal, purpose, or problem.
B) collect future data relevant to forecasting the future.
C) develop alternative courses of action.
D) decide on the best course of action.
E) carry out the plan.

Question 18

Which of the following is false regarding a standing plan?

A) You can develop standing plans for training new employees, recruiting, hiring, and evaluating performance.
B) You can develop standing plans for special occasions such as customer birthdays, anniversaries, and weddings.
C) Rigidity is not a potential drawback of a standing plan.
D) Every hospitality operation must have standing plans of some sort.
E) b and d

Question 19

If a situation occurs every day and staff is trained in the procedures, the supervisor's need to manage is reduced to seeing that the workers meet the standards set and dealing with unexpected events that the plan does not cover. The term that best describes this type of management is:

A) management by exception.
B) management by delegation.
C) management exemption.
D) humanistic management.

Question 20

The process of examining the responsibilities and difficulties of each job in order to determine which jobs are worth more than others is called:

A) job analysis.
B) contingency planning.
C) strategic planning.
D) job evaluation.

Question 21

A bar graph diagram showing the activity and the timing of each activity is known as:

A) Gantt.
B) MBO.
C) Venn.
D) PERT.
E) None of the above.

Question 22

Strategic planning:

A) does not provide a workable solution and does not meet the stated objectives.
B) is long-range planning to set organizational goals, objectives, and policies to determine strategies, tactics, and programs for achieving them.
C) cannot be adapted to a change in the situation.
D) is a one-time plan developed for a single occasion or purpose.
E) Both a and c

Question 23

A diagram of a sequence of activities to complete a project that shows the time for each activity and plans for activities that can be done ahead of time or simultaneously is a:

A) Venn.
B) MBO.
C) Gantt.
D) PERT.
E) MERT.

Question 24

In forecasting, if conditions tomorrow will be the same as yesterday, you should assume:

A) sales will be the same.
B) sales will be dependent on your location.
C) sales will vary every day.
D) Both a and b
E) Both b and c

Question 25

The future is always more or less uncertain. You reduce the degree of risk when you collect relevant data and apply it to your forecast. If you have less than 1% of relevant data, conditions are_________ and the degree of risk is_________.

A) normal, uncertain
B) uncertain, 99%
C) normal, 99%
D) uncertain, normal
E) normal, uncertain

Question 26

Setting everything up to run efficiently is known as:

A) planning.
B) organizing.
C) leading.
D) communicating.
E) controlling.

Question 27

Which of the following is false regarding forecasting?

A) It controls staffing, purchasing, and production decisions.
B) It is defined as predicting what will happen in the future on the basis of data from the past.
C) It is used to help predict business volume in the hospitality industry.
D) It is the first step in the spanning process.
E) None of the above.

Question 28

Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively before they are allowed to work on their own. While at work Mark only watches to be sure everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected event occurs, Mark takes action. Make is managing by:

A) exception.
B) exemplification.
C) exemption.
D) excavation.

Question 29

Which of the following is not one of the steps involved in making a good plan?

A) Define the goal, purpose, or problem, and set strategies of how to meet the goals.
B) Develop alternative courses of action.
C) Collect and evaluate data relevant to forecasting the future.
D) Determine and evaluate any variables involved.
E) None of the above.

Question 30

An alternative plan for use in case the original plan does not work out is known as a(n):

A) alternative plan.
B) contingency plan.
C) standing plan.
D) single-use plan.
E) day-by-day plan.

Question 31

A budget is an plan for the income and of money for a given period.

A) alternative, expenditure
B) operational, allocation
C) operational, expenditure
D) alternative, allocation
E) accounting, evaluation

Question 32

Which of the following are scheduling techniques used by the hospitality industry to help accomplish goals?

A) Gantt chart
B) Process evaluation and review technique
C) PERT chart
D) Both a and b
E) Both a and c

Question 33

Which of the following is not a key ingredient in the management by goals program?

A) Critical analysis
B) Goal specificity
C) Who will do what
D) Time limits
E) Both b and c

Question 34

The number of employees that a supervisor or manager supervises daily is known as:

A) unity of command.
B) range of authority.
C) span of control.
D) number of employees.
E) None of the above.

Question 35

A single-use plan:

A) is a plan developed for a single use or purpose.
B) may have effects that last for years, or even forever.
C) could produce consequences that are immediate and disastrous.
D) Both a and c
E) All of the above.

Question 36

Which of the following is true about planning and decision making?

A) Planning is a special form of decision making.
B) The steps in making a good plan resemble those in making a good decision.
C) Planning is making decisions about future courses of action.
D) Both a and c
E) All of the above.

Question 37

Which is true about levels of planning?

A) Top management planners in a large organization make long-range strategic plans.
B) Top management should be looking at a one- and two-year horizon and deciding where the organization should be heading over that time span.
C) Top management implements the organization's long-term goals on a smaller level and within shorter time frames.
D) Both a and b
E) All of the above.

Question 38

The first essential for dealing with resistance to change is a climate of and

A) anxiety, insecurity
B) expression, understanding
C) open communication, trust
D) planning, reassurance
E) None of the above.