Deck 9: Becoming a Change Agent

Question 1

Identify one of the seven principles of the NHS constitution

A) Access to the NHS is based on where you live
B) The NHS aspires to the highest standards of excellence and professionalism
C) The NHS aspires to put nurses at the heart of everything it does
D) The NHS is committed to providing acre as cheaply as possible

Answer 1

B

Question 2

Quality of care comprises of:

A) Effectiveness of the treatment and care provided to patients.
B) How well patients recover following treatment,
C) the experience patients have of the treatment and care they receive
D) All the above

Answer 2

D

Question 3

Shared leadership approach means

A) Leadership functions for change being shared with members of the team
B) Relying solely on organisational policies and rules to identify goals and direct work processes
C) A top down approach for managing change
D) The responsibility for developing quality care is the responsibility of the designated leader

Answer 3

A

Question 4

How many dimensions make up the Healthcare Leadership Model

A) 10
B) 9
C) 8
D) 7

Question 5

Generally, strategies for change

A) Are linear in nature
B) Share the same systematic and deliberate approach to all nursing procedures
C) Improve leadership behaviours
D) Reduce the chance of successful change

Question 6

The ______ for nursing, midwifery and care staff offers 10 aspirational commitments which can assist you as a student nurse to achieve quality healthcare and implement change, based on improving patient outcomes, improving patient experience and providing value for money.

Question 7

The Healthcare Leadership Model is made up of ______ dimensions

Question 8

The Healthcare Leadership Model (NHS Leadership Academy, 2013) can also help you understand the types of effective leadership ______ required for delivering high-quality care and leading quality improvement and change at the point of care.

Question 9

You can as a change agent by making suggestions for small, ______ changes to ensure the delivery of quality care.

Question 10

All nurses must systematically evaluate care and ensure that they and others use the findings to help ______ people's experience and care outcomes and to shape future services.

Question 11

Since its earliest days, the NHS has been characterised by almost constant -------.-

Question 12

A general accepted definition of change is to cause something to be -------- or to move from one state to another.

Question 13

Some of the common concepts generally associated with change, in terms of quality improvement within the NHS, include improving patient outcomes, decreasing risk and improving patient safety, improving the patient -------------and reducing waste

Question 14

Drivers for change in the NHS include Politics, demographics, evidence base, events, patient and public expectation ----------.

Question 15

Change for the purposes of quality improvement will require the leadership efforts of ------working at all levels in the NHS.

Question 16

Nurses can be effective leaders by upholding their ---------- and behaving in a way that demonstrates a commitment to improve quality of healthcare and influence change

Question 17

Strategic change models can help you to understand the------------- of change and quality improvement.

Question 18

----------------------tools can help you to select the most appropriate people with the right expertise and knowledge to help you to design a robust plan appropriate to the service.

Question 19

People may resist change because they feel that do not have the -------to make the transition very well.

Question 20

You can help to reduce the risks of human resistance to change through the development of a robust -----------------------plan.