Deck 16: Communication and Interpersonal Skills in Challenging Circumstances

Question 1

Sensory impairments include an inability to ______.

A) hear or hear well
B) see or see well
C) speak or communicate verbally very well
D) all of these

Answer 1

D

Question 2

Which of the following is NOT an augmented or alternative method of communication (AAC)?

A) photographs
B) sign language
C) communication boards with images
D) verbal conversation

Answer 2

D

Question 3

What is dysarthria?

A) difficult in pronouncing words
B) an inability to swallow
C) painful joints
D) a general disability to function

Answer 3

A

Question 4

Which of the following is NOT a common symptom of depression?

A) feelings of sadness
B) decrease in appreciate
C) sleep problems
D) concerns about body image

Question 5

The first step in handling challenging situations and being able to resolve problems is to ______.

A) tell the person to calm down
B) try to find out what is concerning the person
C) make the person a cup of tea
D) leave the person alone to calm down

Question 6

What does Hindle (2003) call barriers to communication?

A) Filters
B) Falters
C) Ignorance
D) Walls

Question 7

How might you best overcome linguistic barriers in communicating with others?

A) Speak slowly and loudly
B) Use gestures
C) Ensure that key information is readily available in all common languages and interpreters where possible
D) Say nothing - the patient will work it out

Question 8

Papadopoulos et al (1998) describes such cultural competence as stemming from:

A) Cultural Awareness
B) Cultural Knowledge
C) Cultural Sensitivity
D) All the above

Question 9

Why should you always assume that the unconscious person can hear and understand what is going on around them?

A) Some people who have regained consciousness have recalled conversations that have taken place around them whilst they have been unconscious
B) This is a policy of the hospital
C) People prefer this
D) It helps the nurse to form a relationship with the patient

Question 10

Communication can be intended or ___________

Question 11

Never refer to the person in their presence in the ______ person, i.e. 'he' or 'she'.

Question 12

What does the abbreviation AAC stand for?

Question 13

When talking to a depressed person, it is important to consider how many questions you ask and how frequently you ask questions. This is known as _____.

Question 14

In challenging situations, such as when a person is angry, the use of therapeutic touch is _______

Question 15

Nelson-Jones (2012) suggests that you should pay attention to your body language when to encourage the person to talk by adopting a ________body posture

Question 16

What is a reflective statement?

Question 17

A reflective statement where a remark is reflected back to the patient in a slightly different way using synonyms is known as:

Question 18

'Open-Ended' questions are also known as:

Question 19

What are affirming statements?

Question 20

__________ is the process of drawing together material that has been discussed and it shows that you have been listening actively.

Question 21

People who are angry need more __________ and the situation may be escalate if you stand too close.

Question 22

Assertiveness is an ________that "...attends to and informs others of one's own needs and feelings, and sends the message to the other in such a way that neither person is belittled, put down or blamed" (Porritt 1990, 98).

Question 23

It is vital that if you have been involved in such situations that you are offered and receive ______