Deck 1: Competent Communication: Effective and Appropriate

Question 1

Ethics in the communication competence model is

A) the successful performance of a communication behavior
B) receptive accuracy whereby you can detect, decode, and comprehend signals in your social environment
C) a conscious decision to invest time and energy in improving our communication with others
D) a set of standards for judging the moral correctness of communication behavior

Answer 1

D

Question 2

Which of the following is not a weakness of the linear model of communication?

A) it doesn't include feedback
B) it doesn't include noise
C) it assumes listeners are passive participants, not active
D) it assumes sending and receiving are separate activities, not simultaneous

Answer 2

B

Question 3

Noise from a communication perspective includes

A) startling sounds
B) biases and assumptions
C) confusing word choices
D) all of the above

Answer 3

D

Question 4

Fields of experience include:

A) cultural background
B) geographic location
C) ethnicity
D) all of the above

Question 5

The interactive model provides the following insights about human communication:

A) a communicator is both a sender and a receiver at the same time
B) fields of experience can significantly affect the understanding of messages transmitted
C) communication has an impact on all parties involved in the communication
D) all of the above

Question 6

"Communication is a process" means that

A) we must adapt to inevitable change when we communicate with others
B) no relationship stands still, frozen in time
C) we can understand messages from other individuals by carefully examining a single word, phrase, or sentence
D) both a and b

Question 7

Meaning is

A) socially constructed
B) never perfectly shared, only approximately shared
C) shared both verbally and nonverbally
D) all of the above

Question 8

Rules

A) provide a basis for determining the appropriateness of our communication
B) can be both implicit and explicit
C) should never be modified; that would be inappropriate
D) both a and b

Question 9

If everyone who works in the office leaves early on days when the boss is not there but no one reports it, this represents

A) an implicit rule
B) an explicit rule
C) a rule violation
D) receptive accuracy

Question 10

The theory of feedback argues that

A) it is a critical element in the linear model of communication
B) each communicator is simultaneously both a sender and a receiver
C) it is always an intentional act meant to deliver a message to the sender of the initial communication
D) it is represented solely by nonverbal cues

Question 11

The We-First, Not Me-First orientation of the communication competence model means that

A) your family never makes sacrifices for any individual family member
B) your independence is more important than the well-being of your relationship with your partner
C) when your desire to spend time hiking alone clashes with your partner's immediate need for you to help shuttle your two kids to sporting events, you choose shuttling the kids
D) your goals cannot be met within a family context

Question 12

Which of the following is an ethical component of the communication competence model?

A) sensitivity
B) commitment
C) relativism
D) choice

Question 13

Psychological noise is, among other things,

A) differing word choices based on regional differences
B) machinery in a factory
C) sweaty palms
D) sexism

Question 14

Hindsight bias is

A) giving greater weight to information from the past than is given to information that is current
B) looking at past accomplishments to bolster self-esteem instead of living in the present
C) allowing past events to rule our lives in unproductive ways
D) the tendency to look back after the fact or when an outcome has been revealed and say, "I knew that all along"

Question 15

Effectiveness for communication is

A) how well we progress toward the achievement of our goals
B) the degree of proficiency exhibited by our communication with others
C) the who, what, where, when, why, and how of the communication event
D) the successful performance of a communication behavior

Question 16

Cooperative communication is

A) a process
B) always more productive than competitive communication
C) an outcome
D) less time consuming than competitive communication

Question 17

Which is not a communication myth?

A) most communication is common sense
B) you cannot not communicate
C) communication is a cure-all
D) both a and c

Question 18

Competitive communication is

A) an American phenomenon
B) represented in a winner-take-all attitude
C) less likely to yield positive results
D) all of the above

Question 19

A person's communication is either competent or incompetent.

Question 20

Your communication can be appropriate without being effective.

Question 21

There are rules associated with every communication context.

Question 22

Rules determine the appropriateness of our communication with others.

Question 23

Communication is a linear process of sharing meaning with others.

Question 24

The failure to communicate can be remedied by increased communication.

Question 25

Most Americans believe that they are less skilled communicators than people who have to communicate with them typically are.

Question 26

An effective cooperative alternative can be found in all situations if you think creatively.

Question 27

Competition is defined as mutually inclusive goal attainment.

Question 28

The single inescapable fact that defines competition is that the system of rewards is structured to benefit the victorious.

Question 29

Competition is Me-First oriented and cooperation is We-First oriented, so we should never compete if we want to be competent communicators.

Question 30

Any evaluation, even praise and recognition, has the potential to create a defensive climate.

Question 31

There is no universal standard for what is considered humorous.

Question 32

Your message will determine the success of your communicative appeal.

Question 33

Text communication is a channel-rich form of communication.