Question 1

In selecting the right employee for a job role it is very important to select them on their physical, mental and _____________ abilities.&#10;A) Motivational&#10;B) Ethical&#10;C) Organizational&#10;D) Emotional

Accepted Answer

Emotional abilities are crucial in selecting the right employee for a job role as they encompass the capacity to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. This complements physical and mental abilities by ensuring the employee can handle interpersonal relations and emotional demands of the workplace.

Question 2

Separating employees by the task they are carrying out is known as __________________________?&#10;A) Multiskilling&#10;B) Division of Labour&#10;C) Empowerment&#10;D) Scientific Management

Accepted Answer

Separating employees by the task they are carrying out is known as Division of Labour. This approach allows for specialization in specific tasks, improving efficiency and productivity.

Question 3

Who pioneered Scientific Management in the late 1800's?&#10;A) Adam Smith&#10;B) Henry Ford&#10;C) Frank and Gillian Gilbreth&#10;D) Frederick W. Taylor

Accepted Answer

Frederick W. Taylor is known as the father of Scientific Management, a theory of management that analyzes and synthesizes workflows to improve economic efficiency, especially labor productivity, which he pioneered in the late 1800s and early 1900s.

Question 4

Which of the following operations might still use Division of Labour?&#10;A) A job shop operation&#10;B) A project operation&#10;C) A batch process operation&#10;D) A mass production operation

Accepted Answer

Mass production operations often use Division of Labour to increase efficiency and productivity by assigning specific tasks to workers.

Question 5

Which of the following would not normally be included in a Method Study exercise?&#10;A) Study of the use of resources&#10;B) Study of the utilization of skills&#10;C) Study of the financial rewards given to employees&#10;D) Study of physical working conditions

Accepted Answer

Method Study focuses on optimizing and improving work processes and procedures, including the use of resources, utilization of skills, and physical working conditions. It does not typically involve the study of financial rewards given to employees, which falls under the purview of compensation and benefits management.

Question 6

Which of the following is an example of a collective payment reward scheme?&#10;A) Paying sales staff a commission based on their level of sales&#10;B) A profit sharing scheme for all staff&#10;C) A piece work payment, based on individual output&#10;D) A bonus scheme for senior executives

Accepted Answer

A profit sharing scheme for all staff is an example of a collective payment reward scheme because it distributes a portion of the company's profits among all employees, linking their rewards to the overall performance of the company rather than individual contributions.

Question 7

When a new employee joins a company they are given a series of briefings on the workings of the company and how they are expected to carry out their tasks within it. This is called ________________?&#10;A) Instruction training&#10;B) Induction training&#10;C) Communication training&#10;D) Correction training

Accepted Answer

Induction training is the process used to welcome new employees to a company and prepare them for their new role. It helps new hires understand the company's operations, culture, and expectations.

Question 8

Giving an employee more tasks with more responsibility is called _______________?&#10;A) Job enhancement&#10;B) Job enlargement&#10;C) Job enrichment&#10;D) Job involvement

Accepted Answer

Job enrichment involves adding more tasks and responsibilities to an employee's role, aiming to make the job more satisfying and engaging. This contrasts with job enlargement, which simply increases the number of tasks without necessarily enhancing the job's complexity or responsibility level.

Question 9

Giving employees greater autonomy to achieve a given objective is called __________________?&#10;A) Enrichment&#10;B) Enlargement&#10;C) Empowerment&#10;D) Enhancement

Accepted Answer

Empowerment refers to the process of giving employees greater autonomy and control over their work and decision-making processes, enabling them to achieve given objectives more effectively.

Question 10

Deal and Kennedy (1982) identified 4 types of organizational culture, namely Power, Person, Task and __________?&#10;A) Work culture&#10;B) Open culture&#10;C) Role culture&#10;D) Reward culture

Accepted Answer

Deal and Kennedy identified Power, Person, Task, and Role cultures as the four types of organizational culture. Role culture is characterized by a clear structure defined by roles and responsibilities.

Deck 10: Managing the Workforce and Technology