Deck 1: Organizational Communication and Contextual Realities

Question 1

__________ is generally given credit as the "father" of the field of organizational communication as we understand it today.

A) P. K. Tompkins
B) Herbert Simon
C) Charles Redding
D) Justine Sacco

Answer 1

C

Question 2

According to the Huffington Post, the number of __________ in the workforce has increased dramatically over the past few decades, now representing approximately 47 percent of the total U.S. population.

A) women
B) men
C) Asian Americans
D) white Americans

Answer 2

A

Question 3

The speed and power of new communication environments means there tends to be __________ misinterpretation of messages.

A) less
B) more
C) twice as much
D) about the same

Answer 3

B

Question 4

According to the Huffington Post, by 2060 white Americans are projected to represent __________ percent of the total U.S. population.

A) 43
B) 47
C) 50
D) 85

Question 5

Developing an understanding of cultural implications can greatly improve workplace interactions in the long run, resulting in improved relationships with diverse

A) suppliers.
B) customers.
C) employees.
D) all of the above

Question 6

Organizations are more productive when there is/are

A) role ambiguity.
B) role clarity.
C) task and maintenance roles.
D) both b and c

Question 7

Communication in organizations is more effective when there is

A) a more complex network.
B) role maintenance.
C) role clarity.
D) role ambiguity.

Question 8

A __________ is defined as "a pattern of behavior that is expected of a person when he or she interacts with others."

A) task
B) role
C) liaison
D) hierarchy

Question 9

Megan is unsure of whether she is responsible for sending out an important memo. Which of the following is she experiencing?

A) role clarity
B) role ambiguity
C) task roles
D) maintenance roles

Question 10

Both __________ and __________ communication are vital and must be managed for healthy organizational interaction.

A) role; task
B) role; maintenance
C) task; relationship
D) task; role

Question 11

Which of the following is a basic form of communication?

A) oral
B) written
C) non-verbal
D) all of the above

Question 12

During a meeting, Matt is sitting with his arms crossed with a stern look on his face, which makes his colleagues believe that he is angry. This is an example of ________ communication.

A) oral
B) written
C) nonverbal
D) role

Question 13

At OrgCorp, employees are expected to remain relatively quiet during the workday and limit interaction to break times. This is an example of a

A) task role.
B) norm.
C) maintenance role.
D) liaison.

Question 14

Ashley's organization allows every group member to communicate across the organization freely. This is referred to as a(n) __________ network.

A) all-channel
B) single-strand
C) grapevine
D) formal

Question 15

The rumor mill is also referred to as the

A) all-channel network.
B) single-strand network.
C) liaison.
D) grapevine.

Question 16

If Patrick is a member of the Events and Marketing team but also serves on a committee with a member from the production team, he could be considered a

A) bridge.
B) isolate.
C) liaison.
D) both a and c

Question 17

Volunteers are most often part of the workforce in __________ organizations.

A) nonprofit
B) for-profit
C) entrepreneurial
D) government sector

Question 18

__________ organizations are often guided by a specific value.

A) Nonprofit
B) For-profit
C) Family entrepreneurship
D) Government sector

Question 19

A __________ may have a much less formal culture with a less structured hierarchy and communication expectations.

A) for-profit organization
B) family entrepreneurship
C) nonprofit organization
D) government sector organization

Question 20

__________ organizations are the type of organization most vulnerable to political climates.

A) Nonprofit
B) For-profit
C) Entrepreneurial
D) Government sector

Question 21

Define organizational communication.

Question 22

Describe the impact of diversity and globalization on organizational communication.

Question 23

List some examples of diversity in the workplace.

Question 24

Identify the primary issues in Twitter case study.

Question 25

Define and compare the following terms: role clarity, role ambiguity, task roles, and maintenance roles.

Question 26

Describe the ways in which communication flows through both a single-strand chain of command and an all-channel network.