Deck 9: Teams: Face-To-Face and Virtual

Question 1

Which of the following is an assumption of the functional perspective of groups?

A) Groups members are not motivated to make the best choices possible.
B) The choice to be made is obvious.
C) Groups members have access to information necessary for successful task completion.
D) Group members individually possess the cognitive skills necessary for problem-solving.

Answer 1

C

Question 2

Which of the following is an example of a work team?

A) committees
B) task forces
C) focus groups
D) All of the above

Answer 2

D

Question 3

According to research, digital natives

A) include those born prior to the 1980s.
B) are overexposed to face-to-face social interaction.
C) have exceptional people skills.
D) have never known a world without computers.

Answer 3

D

Question 4

According to research, which of the following is true of those who multitask?

A) They tend to be more efficient at completing tasks.
B) They tend to be more accurate in completing tasks correctly.
C) They tend to be more efficient in completing tasks.
D) Those who think they are the best tend to be the worst.

Question 5

Digital __________ represent people who were born before the advent of digital technology.

A) natives
B) immigrants
C) advocates
D) synergists

Question 6

Digital __________ often need to fine-tune their interpersonal social skills.

A) natives
B) immigrants
C) advocates
D) both a and b

Question 7

Which of the following is a likely reason that Southwest has been successful?

A) Customers come first, before employees.
B) Employees come first, before customers.
C) The company implemented more structure.
D) Employees are not expected to work hard.

Question 8

Job design theory states that teams are most effective when they possess more skill variety, task identity, autonomy, significance, and

A) feedback.
B) loyalty.
C) trust.
D) cohesion.

Question 9

Sarah's team is allowed to make its own decisions about its process. This falls under the __________ category of job design theory.

A) skill variety
B) task identity
C) autonomy
D) significance

Question 10

__________ is often defined as a sense of unity.

A) Cohesiveness
B) Loyalty
C) Trust
D) Synergy

Question 11

Leaders should use fantasies or frames to help team members feel a sense of

A) involvement.
B) identification.
C) shared understanding.
D) all of the above

Question 12

__________ implies that group members are reliable and predictable.

A) Cohesiveness
B) Loyalty
C) Trust
D) Synergy

Question 13

Which of the following is true of teams?

A) Teams tend to work faster than individuals.
B) Teams tend to have difficultly solving complex problems.
C) Teams tend to be more creative than individuals.
D) Teams generate less acceptance.

Question 14

Helen talks of her drive to accomplish tasks at work. This is an example of

A) efficiency.
B) motivation.
C) synergy.
D) feedback.

Question 15

__________ employees who work together can create synergy.

A) Motivated
B) Efficient
C) Fair
D) all of the above

Question 16

The concept of __________ refers to transforming knowledge and information in a way that promotes skill development and new understanding.

A) feedback
B) norms
C) team learning
D) groupthink

Question 17

Groupthink tends to occur when

A) group members risk harming the group by speaking up.
B) groups have ample time for discussion.
C) groups have become very cohesive.
D) group members question the ideas of others.

Question 18

A __________ is defined as an abusive or insulting message.

A) flame
B) nonverbal cue
C) verbal cue
D) norm

Question 19

The mental state whereby an individual is paying simultaneous attention to a number of different communication sources but only at a superficial level is called

A) multitasking.
B) continuous partial attention.
C) flaming.
D) netiquette.

Question 20

Which of the following is an example of a polychromic culture?

A) Germany
B) North America
C) Latin America
D) Northern Europe

Question 21

What is a digital native?

Question 22

What is the functional perspective of groups?

Question 23

What are the five factors of job design theory, and why are they important?

Question 24

Describe the conditions under which groupthink is likely to occur.

Question 25

Describe some of the major differences between the interaction of members in traditional face-to-face and virtual teams.

Question 26

Identify how voicemail, teleconferencing and videoconferencing, and social networks influence team and organizational interactions.