Deck 10: Managing Conflict

Question 1

Jinna wants the committee she is on at work to be efficient and complete tasks quickly, but she suspects that some of the other members want to take as much time as possible on committee decisions so they do not have to do their other work. Jinna often makes comments based on these assumptions, which leads to conflict in the group. This type of conflict is most closely linked to

A) perceived incompatible goals.
B) scarce rewards.
C) interference from another party.
D) opposition in conjunction with cooperation.

Answer 1

A

Question 2

Blythe is hoping for a bonus at work, and so is Danny. However, there is a limited pool of money from which the bonus can come, so it is likely only one will receive the bonus. This knowledge has resulted in tense conversation between the two. This conflict is most closely linked to

A) perceived incompatible goals.
B) scarce rewards.
C) interference from another party.
D) opposition in conjunction with cooperation.

Answer 2

B

Question 3

Amy used to work for a large corporation where employees really had to fight to be heard. She uses this same mentality to make her presence known in her new organization, which has created some conflict among others. This type of conflict is most closely related to the __________ dimension.

A) history
B) source
C) perceptions
D) emotions

Answer 3

A

Question 4

The __________ dimension of conflict happens when our experiences with certain types of interactions cloud our expectations of other interactions.

A) history
B) source
C) perceptions
D) emotions

Question 5

Which of the following is an example of the source of a conflict?

A) the other person
B) scarce resources
C) incompatible goals
D) all of the above

Question 6

Which of the following emotions can help to demonstrate our sincerity and commitment to an issue, resulting in a positive use of emotion in conflict?

A) passion
B) anger
C) excitement
D) all of the above

Question 7

Sam did not receive clear instructions about the expectations of his work from his supervisor, so he does not deliver what she is looking for. This is an example of

A) differentiation.
B) role confusion.
C) arbitration.
D) discrimination.

Question 8

When someone within one department has a conflict with another person in that department, it would be considered an __________ conflict.

A) intergroup
B) intragroup
C) interorganizational
D) intraorganizational

Question 9

Jen tends to withdraw from and ignore conflict. Her conflict style is likely

A) avoiding.
B) competing.
C) accommodation.
D) compromise.

Question 10

A(n) __________ conflict style might make sense if the issue is too trivial.

A) avoiding
B) competing
C) accommodation
D) compromise

Question 11

An "I win, you lose" approach to conflict best describes the __________ style.

A) avoiding
B) competing
C) accommodation
D) compromise

Question 12

Kim knows she is right about an important issue at work. Quick action is necessary, so she pushes for her concern even over those of others. This is an example of the __________ conflict style.

A) avoiding
B) competing
C) accommodation
D) compromise

Question 13

__________ is the opposite of competing.

A) Avoiding
B) Accommodation
C) Compromise
D) Collaboration

Question 14

Becca's team spends hours trying to collaborate to come up with a solution to their conflict, and some members even tried competing for their ideas. The team should then shift to a(n) __________ style.

A) avoiding
B) accommodation
C) compromise
D) collaboration

Question 15

Highly __________ people tend to be more creative, look for joint gains, and find ways to expand "the pie".

A) accommodating
B) competitive
C) compromising
D) collaborative

Question 16

As a manager, Harry uses his ability to punish others to reinforce his power. This is an example of __________ power.

A) reward
B) legitimate
C) expert
D) coercive

Question 17

Zoe is very likable, and most people tend to look up to her. Her power is most likely __________ power.

A) reward
B) legitimate
C) referent
D) expert

Question 18

A manager has __________ power just by holding that formal position.

A) reward
B) legitimate
C) referent
D) expert

Question 19

Ted reveals that his co-worker has been participating in illegal practices at work. Ted is participating in __________ by doing so.

A) discrimination
B) differentiation
C) sexual harassment
D) whistle-blowing

Question 20

When an arbitrator receives the final offers of two parties, hears the evidence, and renders a decision, it is called

A) conventional interest arbitration.
B) final offer arbitration.
C) judicial arbitration.
D) differentiation.

Question 21

What are the key characteristics of conflict?

Question 22

What are the five primary conflict styles?

Question 23

What are three types of intervention?

Question 24

List and briefly describe the three special types of organizational conflict.

Question 25

List the five primary dimensions of conflict and describe how each dimension influences conflict.

Question 26

Compare and contrast the five sources of social power.