Deck 5: Organizational Communication

Question 1

In order to have, and sustain, a great reputation, organizations need to align employees' behavior and performance with business results.

Answer 1

True

Question 2

What information delivery service is remembered and repeated?

A) Legal documents
B) Folklore
C) Memos
D) Internal communication

Answer 2

B

Question 3

What is the most effective way for leaders to communicate values to employees?

A) Acknowledge gaps
B) Company-wide training
C) Corporate outings
D) Mentoring sessions

Answer 3

A

Question 4

With 'trusted-advisor' status, internal communicators must do which of the following in order to ensure their leaders trust?

A) Ask questions
B) Push back
C) Listen
D) Coach

Question 5

Define strategic organization communication

Question 6

The best internal communicators adopt and execute what five best practices?

Question 7

Explain how the military's ""Know/Feel/Do"" exercise can be beneficial for an organization's leaders.