Deck 9: Performance Measurement, Monitoring, and Program Evaluation

Question 1

Needs assessment, planning, program design, and the establishment of goals and objectives create the groundwork for all of the following EXCEPT:

A) performance measurement.
B) information systems.
C) monitoring.
D) program evaluation.

Answer 1

B

Question 2

Of major importance is the ability of a human services agency to select upfront the types of data that need to be collected and available for performance measurement, monitoring. and program evaluation. Which types of data would be required? all of the following are correct EXCEPT:

A) strategic planning.
B) performance measurement.
C) monitoring.
D) program evaluation.

Answer 2

A

Question 3

In self-learning systems all EXCEPT which of the following is used to make adjustments in program operation:

A) receive data and information (feedback).
B) use the results as ongoing education for program staff.
C) a focus on collecting information about program operations.
D) analyze it.

Answer 3

B

Question 4

Performance measurement is defined as the ongoing reporting of program accomplishments EXCEPT for which of the following:

A) outputs (efficiency).
B) quality.
C) impact.
D) outcomes (effectiveness).

Question 5

The perspective of performance measurements has an orientation toward all EXCEPT which of the following:

A) financial.
B) accounting auditing.
C) program.
D) management.

Question 6

The central idea of performance measurement includes all EXCEPT which of the following:

A) collect and report to stakeholders.
B) make programs transparent.
C) increase stakeholder support for programs.
D) use data for additional funding.

Question 7

Performance measurement can provide information to the most frequently asked questions of stakeholders, including all of the following EXCEPT

A) how much product or service(output) does the program provide.
B) program design.
C) what is the quality (quality outputs).
D) what outcomes (intermediate and final) does the program provide.

Question 8

Three of the federal government organizations have played a significant role in requirements for agencies receiving federal funds to collect and report annual performance measurements. Which of the following organizations do NOT play a role?

A) GPRA-Government Performance and Results Act of 1993
B) GPRA Modernizations Act of 2010
C) Governmental Accounting Standards Board
D) Governmental Accounting Standards Board Revision of 2011

Question 9

Three of the following organizations have requested or required that their grantees collect and report performance measurement data. Which of the following organizations is NOT one of those?

A) United Way of America
B) Bill and Melinda Gates Foundation
C) Girl Scouts of America
D) Robert Woods Johnson Foundation

Question 10

Performance measurement is concerned only with the collection and reporting of performance data and information. Which of the following questions would be answered by performance measurement?

A) was the program implemented as planned.
B) what was the program's impact.
C) did the program achieve its intended results.
D) did the program follow the goals and objectives established in the annual plan.

Question 11

Monitoring can provide the program administrator with feedback on the current status of a program to answer a number of questions, including all of the following EXCEPT

A) What is the cost per unit of service and how does it compare to projections?
B) What proportion of the community needs the program meeting?
C) Are subgeographical areas and subgroups (e.g. Ethnic minorities, women, persons with disabilities) being served in appropriate numbers?
D) What results are achieved in terms of outputs and outcomes?

Question 12

Program Evaluation determines the impact of a program; impact assessment necessitates establishing cause-and-effect relationships. Which of the following statements is NOT a product of program evaluation?

A) The program (the cause) accounts for the achievement of the program outcomes (the effect)
B) Uses the use of social science techniques
C) The application of statistics
D) External factors which play a role in the achievement of the program

Question 13

Coverage data provides all of the following EXCEPT:

A) the extent to which the target group is being reached by the program.
B) ensuring that individuals ineligible for the program not served.
C) if the services offered by the human service agency is providing the right services clients.
D) meeting community need.

Question 14

During implementation, process data and information can be used to compare actual service delivery to planned service design to ensure conformance with all EXCEPT which of the following:

A) if the services are within the planned cost per unit.
B) service definitions.
C) service standards.
D) service tasks.

Question 15

Effort (output) data provide feedback on all EXCEPT which of the following statements:

A) the amount of products and services (intermediate outputs) provided.
B) the amount of quality products and services (quality outputs) provided.
C) the number of service completions (final outputs) achieved.
D) all subgroups in the community are included in services.

Question 16

Cost-efficiency data are developed by computing all EXCEPT which of the following components:

A) intermediate output.
B) impact output.
C) quality output.
D) final inputs.

Question 17

Used at the end of a program, results (outcomes) data document all EXCEPT which of the following components:

A) units of process (service) units required to produce the desired outcome.
B) for policy and planning purposes the results achieved by a program.
C) performance measurement reporting.
D) determining a program's cost-effectiveness.

Question 18

Impact data provide feedback on the most difficult assessment question of all. What happened to clients as a result of participation in a program that would not have happened in the program's absence? Which of the following strategies is NOT of part of that determination?

A) Social science research techniques
B) Use of statistics to measure the magnitude of the impact.
C) Analysis of client satisfaction data
D) Creating of a control group for comparison purposes

Question 19

Which of the statements below is NOT correct?

A) Performance measurement uses program data for external reporting purposes.
B) Monitoring uses program data during implementation for management purposes.
C) Program evaluation uses program data after implementation for policy and planning purposes.
D) Effectiveness-based program planning is used to determine efficiency.

Question 20

Program assessment data and information represent tools that can be used by human service administrators to respond to inquiries about their agencies and program. Examples of these uses include all EXCEPT which the following:

A) a basis to show that community and political interest are satisfied.
B) used to sell a program and to enlarge its support base in a community.
C) so management can run the agency in a more efficient manner.
D) data to meet the needs of external stakeholders.

Question 21

Heuristic systems can also be called self-learning systems.

Question 22

A human service program is a self-learning system that produces performance measurement, monitoring and program evaluation data to provide feedback about its operations and functions.

Question 23

The Government Performance Results Act (GPRA) of 1993 requests all agencies receiving federal funds to collect and report annual performance data.

Question 24

Formation evaluation is a different measurement than monitoring

Question 25

The term "monitoring" comes from the Latin word "monere" meaning to warn.

Question 26

The primary purpose of monitoring is report on client volume as compared to goals.

Question 27

Performance measurement and monitoring are both connected with outputs, quality, and outcomes as well as issues of cost efficiency and cost-effectiveness.

Question 28

Program evaluation can be defined as measuring the program design for reliability in achieving intended results.

Question 29

Coverage data is established and continuously measures that 1) only eligible clients were served 2) to assess the adequacy or inadequacy of current program funding and service levels to meet community need.

Question 30

Process data provide feedback (monitoring) on the extent to which a program is implemented as designed.

Question 31

Through the use of assessment tools (such as needs assessment, planning design, and program evaluation), human service agencies can ___________ their programs as well as address the performance measurement and evaluation requirements mandated by funding sources.

Question 32

Especially in _______________ in particular, it is necessary for a human service agency to have current, even real-time data to adequately implement this critical function.

Question 33

The feedback from a self-learning system becomes new ________ that can lead to changes, refinements, and improvements in how the program is designed and implemented.

Question 34

The primary purpose of performance measurement is ___________ reporting.

Question 35

___________ can be defined as an assessment of the extent to which a program is implemented as designed and serves its intended target group

Question 36

Process data can be used to monitor cultural competency, that the customs and needs of the persons being served are taken into consideration in the service definitions, service tasks, service standards, work statements service specifications, and other service requirements. 1) Define Process Data, 2) define how it is used within a human service agency to determine the extent to which a program is implemented as designed, 3) Explain at least three ways it can be used to monitor cultural competency, and 4) how it can be used to monitor that the customs and needs of the person being served are taken into consideration in a program.

Question 37

As Program Director you have been instructed to develop a thorough program evaluation, including the types of data that will be required and when it should be collected.
Program Data requirements within a human service agency requires Coverage data, Equity data, Effort (output) data, Cost-efficiency data, Results (outcomes) data, Process data, Cost effectiveness and Impact data to conduct a Program Evaluation. Choose any four types of data: 1) define, 2) how/what it contributes to the program evaluation, and 3) an example of each.

Question 38

The GPRA (Government Performance and Results Act), the GPRA Modernization Act of 2010 and the (Governmental Accounting Standards Board) requires agencies that receive federal funds to annually report on performance measurement data and information about programs. The United Way, the Bill and Melinda Gates Foundation, Robert Wood Johnson Foundation and other private organizations advocate or require their grantees collect and report performance measurement data. List at least three reasons why they would do that and at least three examples of the type of data they might require.