Deck 8: Managing Interpersonal Conflict

Question 1

Berle and Lo are arguing over when the civil war in the Sudan began.This argument is most clearly a
__________ conflict.

A)relationship
B) content
C) big fight
D)consequential

Answer 1

B

Question 2

Argumentativeness is

A)a constructive conflict management strategy.
B) synonymous with aggressiveness.
C) unwillingness to see another's point of view.
D)a rejection strategy.

Answer 2

A

Question 3

Quincy almost always backs down from any conflict.His friends call him a human doormat because
He lets other people walk all over him.Quincy's conflict style can BEST be described as

A)accommodating.
B) competing.
C) collaborating.
D)compromising.

Answer 3

A

Question 4

Minami,who comes from China,a collectivist culture,and Jason,who comes from an individualist culture,are working together on a class project.As they work together,they need to consider some ?generalizations regarding their cultural orientations toward conflict,such as:

A)Minami may tend to disagree with statements that might violate her individual norms.
B) Jason may tend to disagree with statements that violate group values.
C) Jason is more likely to engage in a conflict when a person violates expected norms.
D)Minami is more likely to engage in a conflict with a member of her own country than with Jason.

Question 5

Greer's primary conflict strategy is to hammer away at her point until the other person just gives up.
Greer's strategy is BEST described as

A)negotiation.
B) steamrolling.
C) defensiveness.
D)neutrality.

Question 6

Conflict may be defined as interpersonal when the

A)disagreement is between or among interdependent people.
B) goals of the individuals are compatible.
C) goals of the individuals are not related.
D)disagreement may affect one party but not the other.

Question 7

When you use strategy to try and get around other people or situations,especially when you conceal
Your true purposes,you are using

A)spontaneity.
B) manipulation.
C) neutrality.
D)evaluative.

Question 8

When Pat and Terry argue,Pat's all-too-frequent strategy is to belittle Terry for getting pregnant at an early age,dropping out of high school,and giving up her baby for adoption.Pat knows these are sensitive and painful issues for Terry.Pat's behavior is BEST described as

A)redefinition.
B) minimization.
C) argumentativeness.
D)beltlining.

Question 9

Which of the following statements would be the BEST descriptive alternative for the statement,"You never call me!"

A)"It seems to me that you never call."
B) "I would think you could call me more often."
C) "I think our relationship would be better if you could call me more often."
D)"I sure would enjoy hearing from you more often."

Question 10

According to the text,negative consequences of interpersonal conflict may be due to

A)unfair fighting methods.
B) close examination of the reasons for the conflict.
C) revealing one's needs within a relationship.
D)unequal power in a relationship.

Question 11

A person who stores up grievances against another person and unloads these during a situation is
Engaging in the unproductive conflict strategy known as

A)avoidance.
B) gunnysacking.
C) silencing.
D)blaming.

Question 12

The conflict strategies people choose are influenced by all of the following except

A)family history.
B) the goals they wish to achieve.
C) their communication competence.
D)their educational level.

Question 13

Providencia does not like conflict. Whenever a conflict arises,she either physically leaves the room or sets up mental barriers,so she does not have to deal with the conflict. Providencia's behavior BEST illustrates which conflict style?

A) avoiding
B) accommodating
C) competing
D) compromising

Question 14

Verbal aggressiveness is

A)a constructive conflict management strategy.
B) synonymous with argumentativeness.
C) a conflict management strategy that may include inflicting psychological pain.
D)a confirming conflict management strategy.

Question 15

Harriet and Maynard cannot decide which movie to see.Harriet wants to see the new action movie
And Maynard wants to see a foreign art film.After arguing for a while,they agree to go to another movie,a Civil War drama,which both of them are mildly interested in seeing.This conflict BEST illustrates ?which conflict style?

A)avoiding
B) accommodating
C) competing
D)compromising

Question 16

Amy and Dustin are arguing over who should have the final decision concerning where they will
Spend the holidays.This scenario BEST exemplifies a __________ conflict.

A)relationship
B) content
C) inconsequential
D)social issues

Question 17

Fighting actively includes

A)physical force.
B) owning your thoughts and feelings.
C) beltlining.
D)bringing up old issues and problems.

Question 18

Peter never gives up when is he is dealing with a conflict. He argues his point until his wins,not ?really taking his partner's point of view into consideration. Which conflict style is Peter most clearly ?using?

A)competing
B) avoiding
C) compromising
D) collaborating

Question 19

Which of the following is true regarding gender and conflict?

A)Men tend to withdraw from conflict more than women.
B) Men prefer to talk about conflict and resolve it.
C) Research indicates that there are no conflict differences between the genders.
D)Men use more prosocial strategies than women to resolve conflict.

Question 20

Physical flight,setting up physical barriers,or just mentally withdrawing are all examples of

A)avoidance.
B) redefinition.
C) minimization.
D)gunnysacking.

Question 21

In collectivistic cultures,conflicts most often involve violations of larger group norms and values.

Question 22

The only real alternative to force is __________.

Question 23

__________ refers to a quality that is productive in conflict resolution.It refers to your willingness to press for your point of view; it is your tendency to speak your mind on significant issues.

Question 24

The consequence of the avoiding conflict management strategy is that both parties lose.

Question 25

Interpersonal conflict is a disagreement between or among __________ individuals.

Question 26

Generally,fighting actively is preferable to avoiding conflict.

Question 27

People must be interdependent to engage in interpersonal conflict.

Question 28

In __________ cultures,conflicts are more likely to occur when people violated expected norms.

Question 29

Verbal aggressiveness __________ the user's credibility.

Question 30

Neutrality is a supportive conflict management strategy.

Question 31

People who enter into conflict with the attitude that they know it all are engaging in the defensive strategy of __________.

Question 32

The conflict management strategies people choose are generally NOT influenced by their family ?histories.

Question 33

All of the following suggestions should help facilitation of open expression,limiting the use of silencers in conflict management,except

A) listen actively.
B) verbalize your appreciation for how the other person sees the conflict.
C) create or increase immediacy.
D)increase your self-disclosure.

Question 34

Most conflicts contain elements of disagreement about content and relationship.

Question 35

Conflicts over status differences or issues of control are best described as __________ conflicts; conflicts over events external to the parties involved are best described as __________ conflicts.

Question 36

__________ refers to a special type of avoidance,where you refuse to discuss the conflict or listen to
the other person's argument.

Question 37

Interpersonal conflict occurs only when relationships are in trouble.

Question 38

Engaging in a collaborating conflict style generally results in an: I __________,you __________ ?solution.

Question 39

Interpersonal conflict can only lead to negative effects.