Deck 9: Understanding Conflict in African Organizations

Question 1

John has the impression that his colleague Mark is against his interests and may prevent their boss from considering his request for a promotion. Mark believes that John always spreads false rumors about him and may have played a role in the boss's decision not to increase his annual bonus. John and Mark are probably in:

A) Harmony.
B) Camaraderie.
C) Conflict.
D) Mutual understanding.

Answer 1

C

Question 2

There is a conflict involving Party A and Party B. Party A reacts by withdrawing and using every opportunity to avoid Party B. What conflict resolution style is Party A using?

A) Compromise.
B) Competition.
C) Collaboration.
D) Avoidance.

Answer 2

D

Question 3

A conflict puts Mary and Mark into opposition. Mark reacts to the conflict by seeking to appease Mary and is willing to put Mary's interests above his own interests. What conflict resolution style is Mark using?

A) Compromise.
B) Yielding (Accommodation).
C) Collaboration.
D) Competition.

Answer 3

B

Question 4

John has been called in as a third party to negotiate a solution between management and labor at AM Company. Although both parties recognize the role of John as a third party, John does not have the right to impose a decision on them. Rather, his main role is to bring the two parties together by facilitating communication between them. It might be said that John is acting as a(n):

A) Arbitrator.
B) Poor negotiator.
C) Mediator.
D) Binding arbitrator.

Question 5

There is a conflict at AB Company. The conflict is so pervasive and intense that employees at AB Company cannot work effectively together. One may say that the conflict at AB Company is an example of:

A) Functional conflict.
B) Dysfunctional conflict.
C) Real conflict.
D) Misunderstanding.

Question 6

When managers seek to appease their opponents and may be willing to place their opponents' interests above their own, which style of conflict management is being used?

A) Forcing.
B) Avoidance.
C) Accommodation.
D) Collaboration.

Question 7

Sue has been called in as a third party to help end the conflict between management and the union at BAR Company. Both management and the union recognized that, as a third party, Sue has the power to make a final decision and communicate it to them. They agreed in advance to accept whatever decision Sue will take. Sue is probably acting here as:

A) Arbitrator.
B) Poor negotiator.
C) Mediator.
D) Autocratic leader.