Question 1

Which of the following is not likely to improve the listen skills of a student during a lecture?&#10;A) Making eye contacts with the speaker.&#10;B) Avoiding distracting actions or gestures.&#10;C) Asking questions.&#10;D) Asking a friend if he/she understands the lecture.

Accepted Answer

Asking a friend if he/she understands the lecture during the lecture can be distracting and does not directly engage the student with the speaker or the content being presented, unlike the other options which promote active listening and engagement.

Question 2

As a manager, John often uses written memos to communicate with his employees. In terms of formality or informality of communication, what type of communication is John using?&#10;A) Formal communication.&#10;B) Informal communication.&#10;C) Traditional ways of communication.&#10;D) Personal communication.

Accepted Answer

Written memos are considered a form of formal communication because they follow a specific structure and are often used in professional settings to convey official information.

Question 3

If your desire is to improve your listening skills, you would probably seek training in:&#10;A) Verbal communication.&#10;B) Nonverbal communication.&#10;C) Active listening.&#10;D) Informal communication.

Accepted Answer

Active listening is specifically focused on improving listening skills by engaging with and understanding the speaker.

Question 4

Sue and Mary often talk about their work schedules and responsibility during lunch. They also inform each other about what is taking place in the organization. This type of communication between Sue and Mary is an example of:

A) Formal communication.
B) Gossip.
C) Informal communication.
D) Written communication.

Accepted Answer

The communication between Sue and Mary is informal because it occurs outside the formal communication channels of the organization, typically involving personal or unofficial discussions.

Question 5

Rebecca has just received a memo from her supervisor. She is reading the memo and trying to understand exactly what her supervisor wants her to do. Rebecca is ____ the memo she received.&#10;A) Encoding.&#10;B) Translating.&#10;C) Decoding.&#10;D) Viewing.

Accepted Answer

Decoding is the process of interpreting or making sense of a message, which is what Rebecca is doing with the memo from her supervisor.

Question 6

Mark left a message on John's voice mail. However, John was not able to decipher this message. According to the communication process, John was not able to ______ Mark's message.&#10;A) Receive.&#10;B) Provide feedback.&#10;C) Encode.&#10;D) Decode.

Accepted Answer

John was not able to understand or interpret Mark's message, which means he had difficulty in decoding it. Decoding is the process of interpreting or making sense of a message.

Question 7

In the case &#34;Bridging the Two Worlds: The Organizational Dilemma,&#34; management had separate washrooms and separate lunchrooms, as well as other perks that floor employees did not have. If this implies some type of communication within the organization, what form of communication is it?&#10;A) Informal.&#10;B) Formal.&#10;C) Nonverbal.&#10;D) Verbal.

Accepted Answer

Nonverbal communication is implied through the physical separation and differences in amenities between management and floor employees, such as separate washrooms and lunchrooms, which convey messages about status and hierarchy without the use of words.

Question 8

John wants to inform his colleague Mark about an important issue concerning their department. John sends an e-mail message to Mark. Using the e-mail as a medium to inform Mark is an example of:&#10;A) Communication feedback.&#10;B) Communication noise.&#10;C) Communication channel.&#10;D) Communication decoder

Accepted Answer

The e-mail serves as a medium or pathway through which the message is conveyed from John to Mark, making it an example of a communication channel.

Deck 10: Communication in Organizations