Deck 5: Managerial Framing of Risks and Opportunities

Question 1

What are the factors that help develop mental frames?

Answer 1

Mental frames develop from factors such as education, social class, upbringing, professional training, norms, and practices, which become integral parts of how managers view the world.

Question 2

What is the negative aspect of categorical managerial thinking?

Answer 2

Categorical thinking in managerial decision-making leads to narrowing perspectives and insensitivity to unexpected perspectives and is one of the main reasons many organizations get locked into certain ways of doing things.

Question 3

What are the seven risk-assessment factors of a social media storm that a manager should think about?

Answer 3

✓ Is the company trusted or mistrusted in general?
✓ Who does the social media storm hit?
✓ Is the social media storm ongoing or reversible?
✓ Who and what caused the social media storm?
✓ Was the social media storm intented or unintented?
✓ How is the power relationship between the company and the opponent individuals, who started the social media storm?
✓ Which types of media are involved, traditional, social or both?

Question 4

Please describe how reflective thinking can help managers meet future challenges such as social media storms in a better way.

Question 5

Please explain how social media storms should be framed by managers: as opportunities or as threats?