Deck 5: Approaches to Studying Provider-Patient Communication

Question 1

Which of the following represents the finest level of granularity in lexical choice?

A) "I'm going to recommend something to help your throat."
B) "I'm going to recommend some medicine to help your throat."
C) "I'm going to recommend antibiotics to help your throat."
D) "I'm going to recommend Zithromax to help your throat."

Answer 1

D

Question 2

Jill sits in the waiting room of an outpatient surgery clinic to describe how family members interact while they wait for a patient to come out of surgery. This is an example of which research method?

A) Naturalistic research method
B) Intervention research method
C) Scientific analytic method
D) Interpretive analytic method

Answer 2

A

Question 3

Jill plays the role of an unannounced standardized patient with a hidden audiorecorder to see how physicians respond when she asks open-ended versus closed-ended questions. This is an example of which type of research method?

A) Naturalistic research method
B) Intervention research method
C) Scientific analytic method
D) Interpretive analytic method

Answer 3

B

Question 4

Jill codes transcripts of medical visits for the number of empathic statements made by doctors. This is an example of which type of research method?

A) Naturalistic research method
B) Intervention research method
C) Scientific analytic method
D) Interpretive analytic method

Question 5

Jill codes transcripts of medical visits for the ways in which a patient accepts or rejects a doctor's treatment recommendation. This is an example of which type of research method?

A) Naturalistic research method
B) Intervention research method
C) Scientific analytic method
D) Interpretive analytic method

Question 6

Using a single video-recorded interaction between a physician and patient, Gill et al. (2001) analyzed the complex dynamics that occur when:

A) A patient refuses to provide information by changing topics
B) A patient resists an examination by changing topics
C) A patient verifies information through back-channel responses
D) A patient expresses concern through nonverbal communication
E) A patient makes a request without directly asking a question

Question 7

Good provider communication is related to which of the following patient outcomes?

A) Higher satisfaction
B) Better adherence
C) Lower anxiety
D) Reduced litigation

Question 8

Patient participation is associated with which of the following outcomes?

A) Higher satisfaction
B) Better adherence
C) Lower anxiety
D) Reduced litigation

Question 9

Communication training is important for which of the following providers?

A) Doctors
B) Nurses
C) Pharmacists
D) Administrative staff

Question 10

According to an interpretive perspective, saying something is also doing something.

Question 11

Using general terms leads to quicker patient acceptance of treatment, but more specific terms lead to delayed patient acceptance.

Question 12

Communication skills training is required for medical school accreditation.

Question 13

Practicing healthcare providers do not generally receive communication skills training.

Question 14

What is the difference between naturalistic and intervention research?

Question 15

What is the difference between scientific and interpretive analysis?

Question 16

Our text summarized research by Stivers (2005a, 2005b) on parents advocating for children who have upper respiratory infections. What kind of data did she collect, how did she analyze the data, and what did she find?

Question 17

How are providers trained in communication skills?