Deck 5: Research in Agencies and Communities

Question 1

Treatment fidelity is concerned with which of the following?

A) The ability to understand a program's functions.
B) The expressiveness and clarity of the program's mission.
C) Moving from abstract aspects of the program to concrete aspects.
D) A program being delivered as intended.

Answer 1

D

Question 2

Program evaluation refers to the use of which of the following to answer questions related to planning, evaluation, and improving social work programs?

A) Research methods.
B) Inferential statistics.
C) Quantitative methods.
D) Qualitative methods.

Answer 2

A

Question 3

Program evaluation is divided into major categories including:

A) Quantitative and qualitative.
B) Descriptive and inferential.
C) Formative and summative.
D) Exploratory, descriptive, and explanatory.

Answer 3

C

Question 4

When social work evaluation focuses on information to be used in a process of program improvement, we refer to it as:

A) Formative evaluation.
B) SSR evaluation.
C) The standard deviation approach.
D) GAS.

Question 5

When social work evaluation focuses on accountability and information to make decisions about the future of a program, we refer to it as:

A) Formative evaluation.
B) Summative evaluation.
C) Felt needs assessment.
D) Focus group.

Question 6

Which research method is employed to determine if there is a need for a service, whether the service currently exists or not?

A) Formative.
B) Summative.
C) Needs assessment.
D) Felt needs assessment.

Question 7

What type of needs assessment focuses on what people say they need?

A) Perceived needs.
B) Expressed needs.
C) Normative needs.
D) Comparative needs.

Question 8

What type of needs assessment focuses on needs that are expressed in action?

A) Felt needs.
B) Expressed needs.
C) Normative needs.
D) Comparative needs.

Question 9

What type of needs assessment focuses on definitions of experts?

A) Felt needs.
B) Expressed needs.
C) Normative needs.
D) Comparative needs.

Question 10

What type of needs assessment focuses on comparisons with similar populations?

A) Felt needs.
B) Expressed needs.
C) Normative needs.
D) Comparative needs.

Question 11

To determine whether a program can be evaluated, researchers conduct a(n):

A) Reality testing.
B) Orientation evaluation.
C) Evaluability assessment.
D) Summative/formative assessment.

Question 12

A general statement about what a program should accomplish, but is not directly measurable is called a(n):

A) Mission.
B) Goal.
C) Objective.
D) There is nothing that fits this definition, all statements are measurable.

Question 13

A specific statement about what a program should accomplish and is directly measurable is called a(n):

A) Mission.
B) Goal.
C) Objective
D) Perspective.

Question 14

Changes in larger systems produced by the program are called:

A) Impact.
B) Formative objectives.
C) System goals.
D) Mission objectives.

Question 15

Changes experienced by program recipients are often referred to as:

A) Goals.
B) Objectives.
C) Outcomes.
D) Missions.

Question 16

Which type of formative evaluation defines the standards for quality?

A) Simple formative.
B) Program monitoring.
C) Quality assurance.
D) Formative standards.

Question 17

Which type of evaluation assesses the views of the consumers of the services?

A) Quality assurance.
B) Consumer satisfaction.
C) Consumer views.
D) Consumer formative evaluation.

Question 18

Consumer satisfaction surveys should be based on which of the following?

A) Theory of satisfaction.
B) Triangulation.
C) Parametric statistics.
D) Representative sampling methods.

Question 19

Regardless of the type of intervention, in evaluating, the services must be

A) Described.
B) Triangulated.
C) Purchased.
D) Copyrighted.

Question 20

Which of the following best describes an analysis of the costs of delivering the program?

A) Delivery cost analysis.
B) Cost analysis.
C) Agency benefit analysis.
D) Cubic analysis.

Question 21

Comparing the costs or two alternative methods of producing the same outcome is best described as what type of analysis?

A) Reagan-Laffer analysis.
B) Comparative costs analysis.
C) Cubic analysis.
D) Cost minimization analysis.

Question 22

Why do organizations evaluate programs?

A) It is consistent with professional ethics.
B) It can influence social policy and practice.
C) It is an essential component of the funding process.
D) All of the above.

Question 23

Define needs assessment, discuss the purpose of a needs assessment and its value to social work practice.

Question 24

List three important questions to ask when conducting a needs assessment.

Question 25

Distinguish between perceived needs, expressed needs, normative needs, and relative needs.

Question 26

Discuss two research methods a social worker might employ in conducting a needs assessment.

Question 27

Describe the difference between an agency's goal and program objectives.

Question 28

Discuss how implementation intervention helped Casey Family Services improve their original program model for the Building Skills-Building Futures information technology intervention.

Question 29

Discuss the strengths and limitations of formative evaluation information gained from consumer satisfaction surveys.

Question 30

List and describe three "questions" to ask when conducting an outcome evaluation.

Question 31

How might you conduct a participatory evaluation of a potential intervention in a neighborhood?