Deck 11: Verbal and Nonverbal Aspects of Delivery

Question 1

Factors pertaining to effective delivery of information may be more important than the actual content of the presentation.

Answer 1

True
If people are not interested in your content because your delivery is poor, it may not matter what you say.

Question 2

According to researcher Mehrabian, what percentage of the information we communicate to others is a function of nonverbal communication?

A) 42 percent
B) 68 percent
C) 71 percent
D) 93 percent

Answer 2

D

Question 3

Mispronouncing a key person's name in your presentation is an example of poor nonverbal communication.

Answer 3

True
While it was verbal, in that the speaker uttered the name, it is nonverbal in that it demonstrates, without being said, that the speaker is not well-informed or well prepared.

Question 4

Nonverbal communication cues typically have universal meanings, such as your professor looking at you over the top of her reading glasses means she is annoyed with you.

Question 5

Some nonverbal messages do mean something specific to nearly everyone in the same culture. For example the hand symbol for OK in the US. These consistent understandings among people are called:

A) Emblems
B) Locaters
C) Textperts
D) Receiver notices

Question 6

Nonverbal behavior means the same as body language.

Question 7

Rate of speaking, inflection, pronunciation, volume and other vocal characteristics are called:

A) Emphasis and variable meaning
B) Paralanguage
C) Kinesics
D) Articulation

Question 8

A person who speaks with little variation in the pitch and inflection in his or her voice is referred to as someone who speaks in a/an ________________ voice.

A) Rhythmless
B) Actualized
C) Monotone
D) Factorless

Question 9

Distinctly speaking the individual words of your presentation, saying "going" not "gonna" or "being" not "bein'" is the act of:

A) Inflection
B) Enthusiasm
C) Articulation
D) Pronunciation

Question 10

Saying words correctly, such as saying the word pictures as "pick-tures" not "pitchers" means you are using correct:

A) Pronunciation
B) Enunciation
C) Pitch
D) Inflection

Question 11

Slurring groups of words together, such as saying "whatchadoin'?" instead of "What are you doing?" means you need to work on your:

A) Pronunciation
B) Emphasis
C) Pitch
D) Enunciation

Question 12

The first step in ridding yourself of poor speech habits, like mispronunciations or verbal filler is to become aware that you have a problem.

Question 13

Nonverbal behavior that involves things like gestures, facial expressions, even a smile are collectively referred to as:

A) Proxemics
B) Kinesics
C) Eye contact
D) Gestures

Question 14

Body language that is inconsistent with the message will detract from the presentation.

Question 15

Frequent movements around the room are good because it will keep the audience alert, guessing where you are going next.

Question 16

We live in a casual society so dressing up for a presentation is generally not necessary.

Question 17

If your professor consistently lets you out of class five minutes early every day for two weeks and then begins keeping you five minutes past the allotted end time of class, the professor has affected the _________________________ of the presentation.

A) Proxemic
B) Haptic
C) Kinesic
D) Chronemic

Question 18

If you are sitting in the front row of class and the professor stands right in front of you so that you are looking at his belt buckle, his nearness to you will likely feel awkward and involves the __________________________ aspect of nonverbal communication.

A) Proxemics
B) Haptics
C) Kinesics
D) Chronemics

Question 19

Which of the following would be an example of how haptics might affect a presentation?

A) The presenter is wearing really inappropriate clothing.
B) The presenter hugs everyone as he or she enters the room.
C) The presenter is wearing really strong perfume.
D) The presenter is not wearing any shoes.

Question 20

A manuscript style of presentation will provide a better opportunity to ensure that precise language is being used that an impromptu presentation.

Question 21

A little boy told his teacher his mother has called him her "cross-eyed" bear. What his mother had really said to him was "you are the cross I bear." The little boy's misstatement is an example of what is called a/an:

A) Mistaken connotation
B) Abstraction
C) Dilemma
D) Malapropism

Question 22

Communicators who intentionally attempt to use language in a way that complicates or confuses the message being delivered are creating:

A) Ambiguity
B) Connotation
C) Denotation
D) Clarity

Question 23

Speakers should avoid jargon, slang and technical terms that may be unfamiliar to the audience.

Question 24

This sentence "One of the advantages of this product is that you can reuse it over and over again" creates:

A) Offensiveness
B) Stereotype
C) Redundancy
D) Abstraction

Question 25

From Lincoln's Gettysburg address, he uses the phrase "We cannot" repeatedly and effectively to make his point. This use of repetition makes the speech memorable and is an example of the use of:

A) Word Reversal
B) Malapropism
C) Abstraction
D) Parallel Wording

Question 26

To use a rhetorical question effectively in your presentation you should be sure:

A) The question is a yes/no question
B) The audience will answer in a way consistent with the your expectations and goals
C) The question is no longer than 11 words
D) No one in the audience knows the answer to the question