Deck 6: Group Leadership Skills

Question 1

Group facilitation skills include:

A) linking themes
B) blocking attacks
C) turning into the process
D) all of the above

Answer 1

A

Question 2

Group level skills include all of the following, except:

A) emotional regulation
B) terminating successfully
C) confronting conflict
D) observing participation

Answer 2

B

Question 3

The leader must be able to:

A) attend
B) anticipate member emotions
C) get all payments up-front
D) effectively avoid paraphrasing

Answer 3

A

Question 4

Characteristics of effective communication include:

A) one-way active listening
B) minimal feedback
C) vagueness
D) none of the above

Question 5

Restating what has been said in order to give the speaker your understanding of what he or she said is called:

A) reflecting emotions
B) summarizing
C) paraphrasing
D) minimally encouraging

Question 6

Effective reflection involves being:

A) open
B) closed
C) neutral
D) none of the above

Question 7

Guidelines for reflecting include:

A) identifying the underlying message
B) ignoring strong emotions
C) being attentive
D) both a and c

Question 8

Ineffective communication involves all of the following, except:

A) speaking only for yourself
B) using clichés
C) exhibiting defensiveness
D) asking inappropriate questions

Question 9

The three major uses for questions include:

A) to obtain emotional responses
B) to clarify and avoid misunderstandings
C) to discover narcissistic behaviors
D) an effective tool of passive learning

Question 10

Types of questions include:

A) direct
B) double
C) open
D) all of the above

Question 11

A skilled group facilitator should not confront members.

Question 12

Basic communication skills form the foundation for group leadership skills.

Question 13

An effective communication should utilize two-way active listening.

Question 14

Effective reflection involves the ability to describe feelings.

Question 15

When reflecting, you should avoid naming the emotion you hear.

Question 16

One use for questions is to pinpoint something in order to take immediate action.

Question 17

One type of question is a double question.

Question 18

There is no such thing as an inappropriate question.

Question 19

The Magician communication style puts others in the hot seat because of his or her questioning and probing.

Question 20

The Criticizer communication style points the finger of blame, criticizes, and demoralizes.