Deck 11: Managing Conflict and Guidelines for Confrontation

Question 1

Leaders:

A) must exercise control so that conflict does not emerge in the group
B) can expect member-to-member conflict, but not member-to-leader conflict
C) give non-conscious cues about how they perceive conflict that members follow
D) should perceive conflict as destructive to the group

Answer 1

C

Question 2

Refusal to engage when challenged or in a disagreement:

A) is the best way to defuse conflict
B) can be a destructive conflict management strategy
C) allows the underlying issue to be addressed
D) demonstrates a characteristic way the person handles conflict

Answer 2

D

Question 3

Variable conflict management strategies include:

A) distracting, delaying, and confronting
B) ignoring, distracting, and compromising
C) holding firm, forcing, and soothing
D) all of these

Answer 3

D

Question 4

Responsible group members:

A) demonstrate social maturity
B) are impulsive and self-regulating
C) do not get in conflicts with other members or the leader
D) illustrate dependability and expertise

Question 5

The Variable Conflict Management Strategies model has:

A) six categories
B) five categories
C) seven categories
D) two categories

Question 6

Recommended leader strategies for group members who have moderate communication skills and moderate responsible behavior are:

A) delaying, withdrawing, or distracting
B) compromising, confronting, or soothing
C) confronting, holding firm, or forcing
D) ignoring, soothing, or distracting

Question 7

_______ and _______ are the types of confrontations that are received and acted on in a positive way.

A) Strength and encouragement to action
B) Experiential and encouragement to action
C) Didactic and weakness
D) Strength and experiential

Question 8

The leader should consider which of the following before initiating a confrontation?

A) Extent of established trust and safety
B) Level of members' responsibility and expertise
C) Members' usual conflict behavior
D) Therapeutic factors that have emerged in the group

Question 9

Correcting misinformation is confrontation:

A) experiential
B) didactic
C) strength
D) not a confrontation

Question 10

It can be important to consider:

A) the emotional state of the confronter
B) the receiver's capacity for self-examination
C) if the circumstances are appropriate
D) all of these

Question 11

Confrontation is an aggressive act that can never be helpful.

Question 12

When confronting, the confronter should have a need to help the receiver to change.

Question 13

Confrontation is most useful and constructive when it is solicited.

Question 14

Confrontation involves sharing information between the sender and the receiver.

Question 15

Compromising involves confrontation and negotiation.

Question 16

The level of responsibility of group members is not solely related to their age.

Question 17

Age is a significant factor in the expertise dimension.

Question 18

Confronting is best accomplished while both parties are intense.

Question 19

The leader's motives do not affect confrontation.