Question 1

Emotional intelligence means that you understand yourself and others. This includes three components: emotional self-awareness, accurate self-assessment, and self-confidence. These are important because

A) You must be able to handle other people well; be able to give others realistic evaluations of their weaknesses; and you must be able to improve yourself
B) You must be able to predict what others will say and how they will react
C) You must be able to understand your own emotions; be able to realistically evaluate your strengths and weaknesses; and you must be able to have a strong sense of self-worth
D) You must develop a strong self-worth otherwise you will be insecure in your deals with others

C

Accepted Answer

Emotional intelligence involves understanding and managing your own emotions, as well as accurately perceiving and responding to the emotions of others. Emotional self-awareness, accurate self-assessment, and self-confidence are components of emotional intelligence that support these abilities. Choice A and D focus on only one aspect of emotional intelligence and do not provide a comprehensive understanding of its components. Choice B is not accurate as predicting how others will act is not a component of emotional intelligence, but rather an ability that could be influenced by emotional intelligence.

Question 2

Like emotional intelligence, cultural intelligence (CQ) has certain aspects that deal with self-awareness and other-awareness. A person with strong cultural intelligence specifically can&#10;A) Be smart about how to communicate with others who are different from you because you never know when the other person will become upset&#10;B) Figure out what to say rather than backing off&#10;C) Know when to stop because sometimes communication can be confusing and one does not want to embarrass anyone&#10;D) Tease out of someone's behavior what may be an individual style or what might be an overall cultural style and then adjust accordingly

Accepted Answer

Option D is the best choice as it accurately describes a key aspect of cultural intelligence, which involves being able to identify and adapt to different cultural styles. The other options do not fully capture the essence of cultural intelligence. Option A focuses on avoiding upset rather than cultural competence, while option B oversimplifies complex communication dynamics. Option C refers to potentially avoiding communication altogether rather than working to build cultural understanding.

Question 3

The Cultural Sense-Making Model is made up of three steps:&#10;A) Selecting a Script; Making Sense; Acting&#10;B) Framing the Situation; Making Attributions; Selecting a Script&#10;C) Framing the Situation; Developing Awareness; Acting on the Situation&#10;D) Making Attributions; Creating Script; Performing the Script

Accepted Answer

The Cultural Sense-Making Model involves framing the situation, making attributions, and then selecting a script. This reflects the process of interpreting a situation, understanding the causes of events and behaviors, and then choosing a course of action based on cultural norms and expectations. Option A is close but misses the step of making attributions. Option C has two steps that are similar but not quite the same as those in the Cultural Sense-Making Model. Option D reverses the order and leaves out the step of making attributions.

Question 4

Frank Mitchell is a U.S. American businessman who was sent to Mexico to head up a manufacturing facility based largely upon his tenure with the company and his success as an accountant. Upon arrival in Mexico, he assumed that it would be "business as usual" (that everything would be the same) since he had previous success with his employees back in the U.S. However, Frank found it increasingly difficult to adjust to the culture and the work values of his team in Mexico - his superficial knowledge of Mexican culture based upon previous language study in high school, trips to Puerto Vallarta, and enjoying Mexican cuisine was certainly not enough. Frank needed to adjust because he was looking at this from an ____________ perspective

A) altruistic
B) ignorant
C) ethnocentric
D) ethnorelative

Accepted Answer

Frank's assumption that everything would be the same as in the U.S. reflects a lack of understanding and respect for Mexican culture, which is characteristic of ethnocentrism. Ethnocentrism refers to the belief that one's own culture is superior to others, and judging other cultures based on one's own cultural standards.

Question 5

Enculturation is the process whereby we learn the ways and manners of the other culture and reconcile it to our culture.

Accepted Answer

Enculturation is the process of learning and internalizing the cultural norms and values of a particular society, which includes adopting and reconciling the ways and manners of the other culture to our own culture.

Question 6

Regarding our discussion of the Cultural Sense-Making Model, we have little control over what script we select - that is why we need to develop intercultural competency.

Accepted Answer

The Cultural Sense-Making Model suggests that individuals actively choose scripts based on their cultural backgrounds and personal experiences, implying a level of control over the selection process. Developing intercultural competency enhances our ability to understand and adapt these scripts in diverse cultural interactions.

Question 7

A U.S. American consultant recently complained that he was having difficulty getting several Japanese-American joint ventures off the ground because the CEOs of the American companies kept sending junior executives to Japan to meet with the CEOS of the Japanese companies. This was insulting to the Japanese businesspeople, who responded by sending their own junior executives to the meetings, and nothing was getting done. In this particular instance, why was this insulting to the Japanese?

A) Japanese people consider formality and rank important.
B) Japan is a collective society.
C) Japan has high uncertainty and the business people were uncomfortable with the constant changes.
D) Japanese people were insulted by the Americans because they did not understand protocol.

Accepted Answer

Japanese people consider formality and rank important, so sending junior executives shows a lack of respect and can be seen as insulting.

Question 8

The president of Leila Amari's firm asked her, as VP of the marketing division, and her staff (three males younger than she) to set up and close an important contract with a Saudi firm. He thought that his choice was especially good since Leila (a Jordanian American from California) knew the industry well and could also speak Arabic….As she and her staff were being introduced, Leila noticed a quizzical look on Mr. Al-Masri's face and heard him repeat "VP of Marketing" to his assistant in an unsure manner. After Leila had presented the merits of the strategy in Arabic, referring to notes provided by her staff, she asked Mr. Al-Masri what he thought….He responded by saying that he needed to discuss some things further with the head of her department. Leila explained that was why she was there….Mr. Al-Masri smiled politely and replied that she had done an especially good job of explaining, but that he wanted to talk things over with the person in charge. Beginning to be frustrated, Leila stated that she had authority for her company. Mr. Al-Masri glanced at his assistant, still smiling, and he asked the assistant to arrange for him to meet with Leila at another time. Why did Mr. Al-Masri hesitate to close the deal?

A) He did not really believe that she was actually telling the truth about who she was - how could a woman be in charge?
B) He did not like her presentation and did not want to deal with her firm - he was just saving face and pretending to be pleased.
C) He was attracted to her and wanted to meet her later.
D) He had never personally dealt with a woman in Leila's position, and her language ability caused him to think that she was the translator because usually the person in charge doesn't speak the language - usually it is the lower-ranking person who translates for the director.

Accepted Answer

Mr. Al-Masri's hesitation to close the deal may be attributed to his lack of experience dealing with a woman in Leila's position and the fact that her ability to speak Arabic caused him to assume that she was the translator rather than the person in charge.

Question 9

Whether you work abroad or at home, chances are you interact with a variety of people from diverse backgrounds and beliefs. Therefore we all need to develop:&#10;A) Knowledge, mindfulness, and competence&#10;B) Knowledge, mindfulness, and concern&#10;C) Awareness, knowledge and enculturation&#10;D) Mindfulness, responsiveness, understanding

Accepted Answer

Developing knowledge about different cultures, being mindful of how our actions may impact people from diverse backgrounds, and developing competence in navigating cross-cultural interactions are all essential skills for effective communication and interaction with people from diverse backgrounds. While options B, C, and D include some relevant components, they do not capture the breadth of skills needed for effective cross-cultural communication.

Question 10

The first three phases of the Developmental Model of Intercultural Communication reject understanding cultural difference. One of these phases, minimization, means that there is:&#10;A) no perception of difference at all&#10;B) a dislike of another culture&#10;C) a belief that cultural differences are superficial&#10;D) a notion of one's own culture that is egocentric

Accepted Answer

Minimization is characterized by the belief that cultural differences are superficial and that we are all essentially the same.

Deck 2: Cultural Competence for Leaders