Deck 4: Organization and Management

Question 1

Which type of supervisor attempts to develop positive relations with their subordinates and be "one of the boys?"

A) Supportive
B) Innovative
C) Traditional
D) Active

Answer 1

A

Question 2

Which type of supervisor likes to involve themselves in police work by answering calls, writing tickets, and making arrests?

A) Supportive
B) Innovative
C) Traditional
D) Active

Answer 2

D

Question 3

What is the primary mechanism for controlling and coordinating everything an organization does?

A) order management
B) hierarchy
C) pecking order
D) coordination

Answer 3

B

Question 4

Which technique is used to divide work among employees so that it can be performed more efficiently and effectively?

A) subdivide
B) assignment
C) socialization
D) specialization

Question 5

Which departments have more specialization?

A) smaller departments
B) larger departments
C) city departments
D) county departments

Question 6

________ describe the department's position relative to some problem or area of concern.

A) policies
B) procedures
C) rules
D) general orders

Question 7

_____________ describes how officers are to perform some function such as documenting the storage of physical evidence.

A) general orders
B) rules
C) policies
D) procedures

Question 8

________ explicitly describe what an officer can or cannot do, such as which types of weapons the department will allow an officer to carry while on duty.

A) procedures
B) policies
C) general orders
D) commands

Question 9

Which studies were an attempt to determine how to improve worker productivity?

A) McGregor's studies
B) Hawthorne studies
C) Maslow's studies
D) XY studies

Question 10

________ refers to developing formalized organization arrangements whereby officers at the lower levels of the organization can have input into departmental matters.

A) participative management
B) contingency management
C) total quality management
D) community management

Question 11

The term ___________ refers to how a department is structured and shaped.

A) organization
B) management
C) administration
D) motivation

Question 12

The term __________ refers to the processes that occur within the structure.

A) organization
B) management
C) administration
D) motivation

Question 13

The term __________ refers to the combination of organization and management.

A) organization
B) management
C) administration
D) motivation

Question 14

__________ is where employees organize in a union or other organization to present their demands and grievances to management.

A) Collective bargaining
B) In-service training
C) Basic training
D) Crime analysis

Question 15

__________ involves the development of a broad outline of what needs to be done and how the organization will accomplish the recognized purposes or objectives.

A) Planning
B) Staffing
C) Directing
D) Coordinating

Question 16

__________ is the personnel function, including the recruitment, selection, training, and placement of people within the organization.

A) Planning
B) Staffing
C) Directing
D) Coordinating

Question 17

___________ is the continuous process of making decisions; developing policies, procedures, and rules of conduct; and generally leading the organization toward the accomplishment of its designated mission.

A) Planning
B) Staffing
C) Directing
D) Coordinating

Question 18

__________ involves an organization creating an increasing number of specialized units as the organization becomes larger, and it is important that units work together toward common objectives.

A) Planning
B) Staffing
C) Directing
D) Coordinating

Question 19

__________ Robert Peel created a police force organized along military lines when he established the force in London in 1829

A) Robert Peel
B) Max Weber
C) John Stacey Adams
D) Karl Marx

Question 20

Which type of supervisor encourages officers to produce large numbers of tickets and arrests because they see bean counting as good police work?

A) Supportive
B) Innovative
C) Traditional
D) Active

Question 21

Which type of supervisor mentors their officers, encourages them to get to know citizens, and focus on police and community problems?

A) Supportive
B) Innovative
C) Traditional
D) Active

Question 22

__________ identified six principles that have become the foundation of classical organizational theory and are used in police departments today.

A) Robert Peel
B) Max Weber
C) John Stacey Adams
D) Karl Marx

Question 23

___________'s equity theory states that people examine rewards in relation to the rewards and efforts of others.

A) Robert Peel
B) Max Weber
C) John Stacey Adams
D) Karl Marx

Question 24

___________ refers to training that is designed to provide veteran officers with new skills or to update them on changes in the law, criminal procedures, departmental procedures, or general police procedures.

A) Collective bargaining
B) In-service training
C) Basic training
D) Crime analysis

Question 25

Better-trained, better-educated officers are able to accept greater responsibilities, thereby reducing the need for specialization.

Question 26

Documentation or ensuring that all or most communications are in writing, serves to inform others about what has previously occurred within the department and to hold people accountable.

Question 27

Contract negotiations usually begin about three months before the expiration of the current contract.

Question 28

Possible procedures for impasse resolutions in contract negotiations include mediation, going to court, or breaking the contract.

Question 29

Research indicates that public employees are often paid less than equally educated workers in the private sector.

Question 30

Operation planning is where programs or strategies are developed to achieve goals and objectives emanating from policy planning.

Question 31

Strategic planning is where sergeants and lieutenants, through supervision, put the strategies into action.

Question 32

The process of transmitting information and meaning between or among groups and individuals through a system of symbols, signs, and behavior.

Question 33

Crime analysis is the examination and mapping of crime and calls for service in order to discover patterns; the collating or sorting of data to allow officers to visualize or better understand activities.

Question 34

Sergeants are the first-line supervisors in a police agency.