Deck 9: Civil Communication in Groups

Question 1

_____ is a term that describes a reaction to negative group experiences.

A) Avoidance
B) Apathy
C) Dislike
D) Grouphate

Answer 1

D

Question 2

Which is not a reason for issues of incivility arising in involuntary groups?

A) you didn't get to choose who you would be with
B) long-term familiarity with others may create impatience in responding
C) you may have no relationship with the members other than in the involuntary group
D) we know we can leave at any time

Answer 2

D

Question 3

Communication that is intended or perceived as hostile in computer-mediated communication is known as

A) flogging
B) flaming
C) fuming
D) blazing

Answer 3

B

Question 4

Which of the following would be a team?

A) a quilt guild
B) a Yahoo chat group
C) a study group
D) a heart transplant group of medical professionals

Question 5

Which of the following is not true of group and team goals?

A) all goals are tangible
B) teams are accountable as a whole for goal accomplishment
C) some group goals are hard to identify
D) goals are outcomes groups and teams want to achieve

Question 6

Which of the following would be a short-term, task-oriented group?

A) several people who meet regularly as part of Alcoholics Anonymous
B) a work group looking into ways to reduce congestion in the parking lot
C) members of a work group on different coasts
D) a Yahoo chat group

Question 7

Which of the following would be a long-term, relationship-oriented group?

A) several people who meet regularly as part of Alcoholics Anonymous
B) a work group looking into ways to reduce congestion in the parking lot
C) members of a work group on different coasts
D) a Yahoo chat group

Question 8

Which of the following is not a virtual group?

A) several people who meet regularly as part of Alcoholics Anonymous
B) players in a MMORPG
C) members of a work group on different coasts
D) a Yahoo chat group

Question 9

In the _____ phase of group development, the group's structure is tentative.

A) terminating
B) norming
C) storming
D) forming
E) performing

Question 10

In the _____ phase of group development, people begin to identify with the group but not necessarily with the group's purpose.

A) terminating
B) norming
C) storming
D) forming
E) performing

Question 11

In the _____ phase of group development, group members are able to plan effectively for the tasks they need to accomplish.

A) terminating
B) norming
C) storming
D) forming
E) performing

Question 12

In the _____ phase of group development, members know what they need to do and how to accomplish it.

A) terminating
B) norming
C) storming
D) forming
E) performing

Question 13

In the _____ phase of group development, the task may end or members may leave the group.

A) terminating
B) norming
C) storming
D) forming
E) performing

Question 14

Which of the following is likely to be an important norm for a group operating within an organization?

A) say "please" and "thank you"
B) hold the elevator for others
C) don't let the paper run out in the copier
D) turn off cell phones in meetings

Question 15

A(n) _____ is a punishment for failing to follow group norms.

A) penalty
B) injunction
C) sanction
D) veto

Question 16

Read the dialogue below. For the numbered items, choose what it represents
Susan: Let's look at the next agenda item and-
Larry: We haven't finished with the last one. (16)
Mary: Well, I sure feel finished with it. I am so sick of this topic. (17)
Susan: Mary, you sound pretty frustrated. But Larry thinks we aren't finished, and I'd like to be sure we all agree before we move on. (18)
George: Susan, you need to be more of a leader. You can't listen to Larry just because he never feels finished with anything-(19)
Mary: And you never think anything through to the end! (20)
-Larry: We haven't finished with the last one. (16)

A) ambushing
B) talkover
C) confirming response
D) competitive interrupting
E) shift response

Question 17

Read the dialogue below. For the numbered items, choose what it represents
Susan: Let's look at the next agenda item and-
Larry: We haven't finished with the last one. (16)
Mary: Well, I sure feel finished with it. I am so sick of this topic. (17)
Susan: Mary, you sound pretty frustrated. But Larry thinks we aren't finished, and I'd like to be sure we all agree before we move on. (18)
George: Susan, you need to be more of a leader. You can't listen to Larry just because he never feels finished with anything-(19)
Mary: And you never think anything through to the end! (20)
-Mary: Well, I sure feel finished with it. I am so sick of this topic. (17)

A) ambushing
B) talkover
C) confirming response
D) competitive interrupting
E) shift response

Question 18

Read the dialogue below. For the numbered items, choose what it represents
Susan: Let's look at the next agenda item and-
Larry: We haven't finished with the last one. (16)
Mary: Well, I sure feel finished with it. I am so sick of this topic. (17)
Susan: Mary, you sound pretty frustrated. But Larry thinks we aren't finished, and I'd like to be sure we all agree before we move on. (18)
George: Susan, you need to be more of a leader. You can't listen to Larry just because he never feels finished with anything-(19)
Mary: And you never think anything through to the end! (20)
-Susan: Mary, you sound pretty frustrated. But Larry thinks we aren't finished, and I'd like to be sure we all agree before we move on. (18)

A) ambushing
B) talkover
C) confirming response
D) competitive interrupting
E) shift response

Question 19

Read the dialogue below. For the numbered items, choose what it represents
Susan: Let's look at the next agenda item and-
Larry: We haven't finished with the last one. (16)
Mary: Well, I sure feel finished with it. I am so sick of this topic. (17)
Susan: Mary, you sound pretty frustrated. But Larry thinks we aren't finished, and I'd like to be sure we all agree before we move on. (18)
George: Susan, you need to be more of a leader. You can't listen to Larry just because he never feels finished with anything-(19)
Mary: And you never think anything through to the end! (20)
-George: Susan, you need to be more of a leader. You can't listen to Larry just because he never feels finished with anything-(19)

A) ambushing
B) talkover
C) confirming response
D) competitive interrupting
E) shift response

Question 20

Read the dialogue below. For the numbered items, choose what it represents
Susan: Let's look at the next agenda item and-
Larry: We haven't finished with the last one. (16)
Mary: Well, I sure feel finished with it. I am so sick of this topic. (17)
Susan: Mary, you sound pretty frustrated. But Larry thinks we aren't finished, and I'd like to be sure we all agree before we move on. (18)
George: Susan, you need to be more of a leader. You can't listen to Larry just because he never feels finished with anything-(19)
Mary: And you never think anything through to the end! (20)
-Mary: And you never think anything through to the end! (20)

A) ambushing
B) talkover
C) confirming response
D) competitive interrupting
E) shift response

Question 21

Which of the following constitutes a maintenance role in a group?

A) energizer
B) evaluator-critic
C) orienter
D) compromiser

Question 22

Which of the following is not a disruptive role in a group?

A) gatekeeper
B) zealot
C) cynic
D) clown

Question 23

When groups want to increase their creativity, they should focus on _____ fit when recruiting new members.

A) reinforcing
B) perfect
C) extending
D) broader

Question 24

In the following scenario, what kind of power does Jay have? Jay is the supervisor in a work group that consists of Belle, Bonnie, Bob, and Barney. Jay was promoted from within the work group when the previous supervisor left. Belle is the person who understands the group's task the best. Bob is very good at finding out what's going on around the organization. Bonnie manages to get different concessions from management for the group, such as extra time off and tickets to sports events. Barney is the slacker of the group, and everyone works to be as unlike him as possible.

A) reward
B) legitimate
C) expertise
D) reference
E) information

Question 25

In the following scenario, what kind of power does Belle have? Jay is the supervisor in a work group that consists of Belle, Bonnie, Bob, and Barney. Jay was promoted from within the work group when the previous supervisor left. Belle is the person who understands the group's task the best. Bob is very good at finding out what's going on around the organization. Bonnie manages to get different concessions from management for the group, such as extra time off and tickets to sports events. Barney is the slacker of the group, and everyone works to be as unlike him as possible.

A) reward
B) legitimate
C) expertise
D) reference
E) information

Question 26

In the following scenario, what kind of power does Bonnie have? Jay is the supervisor in a work group that consists of Belle, Bonnie, Bob, and Barney. Jay was promoted from within the work group when the previous supervisor left. Belle is the person who understands the group's task the best. Bob is very good at finding out what's going on around the organization. Bonnie manages to get different concessions from management for the group, such as extra time off and tickets to sports events. Barney is the slacker of the group, and everyone works to be as unlike him as possible.

A) reward
B) legitimate
C) expertise
D) reference
E) information

Question 27

In the following scenario, what kind of power does Bob have? Jay is the supervisor in a work group that consists of Belle, Bonnie, Bob, and Barney. Jay was promoted from within the work group when the previous supervisor left. Belle is the person who understands the group's task the best. Bob is very good at finding out what's going on around the organization. Bonnie manages to get different concessions from management for the group, such as extra time off and tickets to sports events. Barney is the slacker of the group, and everyone works to be as unlike him as possible.

A) reward
B) legitimate
C) expertise
D) reference
E) information

Question 28

In the following scenario, what kind of power does Barney have? Jay is the supervisor in a work group that consists of Belle, Bonnie, Bob, and Barney. Jay was promoted from within the work group when the previous supervisor left. Belle is the person who understands the group's task the best. Bob is very good at finding out what's going on around the organization. Bonnie manages to get different concessions from management for the group, such as extra time off and tickets to sports events. Barney is the slacker of the group, and everyone works to be as unlike him as possible.

A) reward
B) legitimate
C) expertise
D) reference
E) information

Question 29

In a group where the leader was often away at other meetings, leaving the group members to work out tasks on their own, the leadership would be considered

A) authoritarian
B) democratic
C) laissez faire
D) consulting

Question 30

In an organization that uses cameras to monitor the arrivals and departures of employees and keystroke programs to monitor their computer use, the leadership would be considered

A) authoritarian
B) democratic
C) laissez faire
D) consulting

Question 31

_____ leaders articulate a vision and set high expectations for their employees.

A) Authoritarian
B) Functional
C) Great
D) Transformational

Question 32

In the following example, who is a passive follower? Evangeline is the supervisor in an office that contains two salespeople and an administrative assistant. Ellowyne does her best to support Evangeline's leadership and takes on some tasks without being asked. Amber, the assistant, arrives exactly at 8. and leaves exactly at 5. She does what she is told, and does everything by the book. Prudence is good at offering her opinion when asked and tells everyone she meets that Evangeline is a wonderful supervisor.

A) Evangeline
B) Ellowyne
C) Amber
D) Prudence

Question 33

In the following example, who is an active follower? Evangeline is the supervisor in an office that contains two salespeople and an administrative assistant. Ellowyne does her best to support Evangeline's leadership and takes on some tasks without being asked. Amber, the assistant, arrives exactly at 8. and leaves exactly at 5. She does what she is told, and does everything by the book. Prudence is good at offering her opinion when asked and tells everyone she meets that Evangeline is a wonderful supervisor.

A) Evangeline
B) Ellowyne
C) Amber
D) Prudence

Question 34

In the following example, who is a proactive follower? Evangeline is the supervisor in an office that contains two salespeople and an administrative assistant. Ellowyne does her best to support Evangeline's leadership and takes on some tasks without being asked. Amber, the assistant, arrives exactly at 8. and leaves exactly at 5. She does what she is told, and does everything by the book. Prudence is good at offering her opinion when asked and tells everyone she meets that Evangeline is a wonderful supervisor.

A) Evangeline
B) Ellowyne
C) Amber
D) Prudence

Question 35

A group is meeting for the first time to determine who should lead it and who should fulfill other roles. Wilma is very quiet throughout the meeting. Tyler, on the other hand, talks a lot about personal issues as well as the task at hand. Matt seems to resent being at the meeting. Ava knows a lot about the task and has strong opinions about the way it should be accomplished. Sydney has worked on this kind of task before and asks the others what they think of the task before them. Who is likely to emerge as leader?

A) Wilma
B) Tyler
C) Matt
D) Ava
E) Sydney

Question 36

It is very easy to be civil in our communication when we are interacting in involuntary groups.

Question 37

Groups always outperform individuals in task accomplishment.

Question 38

Flaming is a normative behavior in some groups.

Question 39

Teams are more loosely organized than groups.

Question 40

Team members are generally accountable collectively for task and/or goal accomplishment.

Question 41

Online groups generally have very specific rules for interaction with them.

Question 42

When groups reach the storming phase of group development, it is best to suppress the conflict that is occurring.

Question 43

Norms are a collection of behaviors that a particular person is expected to have in a group.

Question 44

Groups do not experience conflict in the performing phase of group development.

Question 45

People often remember their group experiences as positive or negative because of the group climate.

Question 46

Group sanctions give people permission to break the norms of the group.

Question 47

Talkovers in groups are sometimes perceived positively.

Question 48

Waiting to pounce on someone's idea the second they stop speaking is known as competitive interrupting.

Question 49

Ambushing occurs when people turn the focus of a conversation to themselves rather than following the expected course of the conversation.

Question 50

Formal roles arise from the way people interact together in a group.

Question 51

When groups focus on reinforcing fit, they increase cohesiveness for the group.

Question 52

The person who plays a compromiser role in groups is helping people focus on the task at hand.

Question 53

The group clown plays an important role in the socio-emotional maintenance of the group.

Question 54

Reference power can be negative as well as positive.

Question 55

Power only works when the target of the power is dependent on the power user.

Question 56

A situational leader is one who is supportive of his or her followers.

Question 57

A proactive follower responds to the leader but does not ever challenge the leader.

Question 58

The art of following is as important as the art of leading.

Question 59

Focusing on the leader and the leader's vision is the most effective way for groups to accomplish their goals.

Question 60

Both men and women can be penalized when succeeding at a task that is not appropriate to their gender.

Question 61

What is grouphate? Why do you think so many people experience it?

Question 62

Why are involuntary groups a threat to our ability to be civil?

Question 63

What is flaming? When are you likely to engage in it?

Question 64

Discuss the difference between online and face-to-face groups. Besides the medium of communication, how are expectations for behavior different?

Question 65

List and define the five stages of group formation. Provide examples of behavior at each stage to demonstrate your understanding.

Question 66

What is the climate of a group? Why is it important?

Question 67

Define group norms and sanctions and provide an example to illustrate your understanding.

Question 68

Compare and contrast a shift response versus a confirming response. Provide an example to illustrate your understanding.

Question 69

What is the difference between reinforcing fit and extending fit? What are the advantages and disadvantages of focusing on each one?

Question 70

What is transformational leadership? Provide an example that illustrates your understanding.

Question 71

What does it mean to be a good follower? Provide an example that illustrates your understanding.

Question 72

Identify three groups to which you belong (or could)-one short-term task-oriented group, one long-term relationship-oriented group, and a virtual group. Compare and contrast how your membership and participation in them differs.

Question 73

Identify one group to which you belong. Explain how that group progressed through the five stages of group formation.

Question 74

Identify one group to which you belong. Describe the norms, communication patterns, roles, and diversity in the group. How cohesive is the group? What would make it more or less so?