Deck 5: Civil Listening and Responding With Confirmation

Question 1

Which of the following statements is not true about listening?

A) there are many different definitions of listening
B) there are different types of listening
C) listening is a means of demonstrating citizenship
D) listening is a means of conveying respect for the other person

Answer 1

C

Question 2

Which of the following is not an aspect of listening?

A) hearing
B) interpreting
C) understanding
D) remembering
E) writing

Answer 2

E

Question 3

_____ is interpreting messages as criticism and personal attacks.

A) Defensive listening
B) Pseudolistening
C) Confrontational listening
D) Literal listening

Answer 3

A

Question 4

_____ is listening carefully for flaws in a message to refute them.

A) Defensive listening
B) Pseudolistening
C) Confrontational listening
D) Literal listening

Question 5

Which statement is not true of the relationship between listening, civility, and ethics?

A) it is only required when we want to have a relationship with the other
B) it shows that we consider others our equal
C) it is time-consuming
D) it puts our important beliefs at risk

Question 6

Consider the following exchange. What kind of listening is Person A exhibiting? Person A: What's up? How ya' doin'? Person B: Okay, I guess. Person A: Great! Let's go get breakfast.

A) defensive listening
B) pseudolistening
C) confrontational listening
D) literal listening
E) selective listening

Question 7

Consider the following exchange. What kind of listening is Person B exhibiting? Person A: I'd like to get out of the house more on weekends. Person B: What's the matter? Don't you like my company?

A) defensive listening
B) pseudolistening
C) confrontational listening
D) literal listening
E) selective listening

Question 8

Consider the following exchange. What kind of listening is Person B exhibiting? Person A: So, if y = mx + b, how do we solve for b? Person B: What?

A) defensive listening
B) Pseudolistening
C) confrontational listening
D) literal listening
E) selective listening

Question 9

Consider the following exchange. What kind of listening is Person B exhibiting? Person A: A recent study showed that using a hands-free device to talk on a cell phone while you're driving is no safer than holding the cell phone to your ear. It's the act of communicating with someone who is not in the car, rather than holding the phone, that's the distraction. Person B: Who did they test? Nincompoops? I can drive and talk with no problem.

A) defensive listening
B) pseudolistening
C) confrontational listening
D) literal listening
E) selective listening

Question 10

Which statement is true of hearing?

A) it is the same as listening
B) it is the reception and processing of sounds
C) noise has no effect on our hearing
D) multitasking has no effect on our hearing

Question 11

We use _____ listening when we want to judge the soundness of a message.

A) evaluative
B) appreciative
C) empathic
D) comprehensive
E) active

Question 12

You want to make sure you learn everything for an upcoming test. The best kind of listening to engage in while sitting in class is

A) evaluative
B) appreciative
C) empathic
D) comprehensive
E) active

Question 13

You are part of a committee that is evaluating proposals presented by contractors bidding to do some remodeling in your office. The best kind of listening for this task would be

A) evaluative
B) appreciative
C) empathic
D) comprehensive
E) active

Question 14

Your friend invited you to his senior recital. The best kind of listening to engage in would be

A) evaluative
B) appreciative
C) empathic
D) comprehensive
E) active

Question 15

You are sitting in an evening class. Your teacher says, "If we get through this material early, we can go home a little early." You call your roommate to say you'll be home sooner than usual. You engaged in

A) defensive listening
B) pseudolistening
C) confrontational listening
D) literal listening
E) selective listening

Question 16

You're sitting in a chemistry lab. Your professor has just gone through the procedures for today's experiment. At the end, she asks if there are any questions. You raise your hand and say, "I don't understand what you just said. Could you repeat it?" You were engaged in _____ listening.

A) defensive
B) passive
C) confrontational
D) literal
E) selective

Question 17

Your roommate is tearfully explaining why he is back together with a girlfriend that he says drives him crazy. The best listening to use in this case is _____ listening.

A) empathic
B) passive
C) confrontational
D) literal
E) selective

Question 18

Your pre -school child is telling you all about his or her day in school. The best listening to use in this case is _____ listening.

A) active
B) passive
C) confrontational
D) literal
E) selective

Question 19

When your pre-school child says, "Listen with your eyes, not just your ears," he or she has noticed that you are engaged in _____ listening.

A) active
B) passive
C) selective
D) confrontational
E) literal

Question 20

What would be the best self-talk statement to improve your comprehensive listening in a classroom setting?

A) I wonder if the professor is married.
B) I learned this in high school.
C) This connects to what I learned this morning in my other class.
D) Is this going to be on the test?

Question 21

Which is a way to improve our appreciate listening?

A) separate facts from inferences
B) reduce our distractions
C) observe nonverbal behaviors
D) become aware of our interrupting behaviors

Question 22

Which of the following statements would reflect an empathic response to a person who just failed an important exam?

A) I'm sorry. You really needed a good grade, didn't you?
B) That really stinks.
C) That professor really is a hard grader
D) I know that was important to you. I'd be pretty upset, too.

Question 23

Which is not a method for remembering a person's name?

A) associate the name with an animal
B) focus on the name being said, not what you are going to say
C) use the name again at the end of the conversation
D) think of someone else you know with the same name

Question 24

Indicate the type of response this is: "Do you want to go to the movies or the basketball game?"

A) closed-ended question
B) leading question
C) loaded question
D) content paraphrase
E) feelings paraphrase

Question 25

Indicate the type of response this is: "It sounds like you had a hard time getting to work this morning."

A) closed-ended question
B) leading question
C) loaded question
D) content paraphrase
E) feelings paraphrase

Question 26

Indicate the type of response this is: "You sound really disappointed that she didn't call. Am I right?"

A) closed-ended question
B) leading question
C) loaded question
D) content paraphrase
E) feelings paraphrase

Question 27

Indicate the type of response this is: "Failing this test means you're going to change your major, doesn't it?

A) closed-ended question
B) leading question
C) loaded question
D) content paraphrase
E) feelings paraphrase

Question 28

Indicate the type of response this is: "Have you ever been to Spain?"

A) closed-ended question
B) leading question
C) loaded question
D) content paraphrase
E) feelings paraphrase

Question 29

Confirming responses do not include

A) prompts
B) leading questions
C) open-ended questions
D) paraphrases

Question 30

_____ can be defined as civil verbal and nonverbal behaviors that express affection, respect, and concern.

A) Active listening
B) Passive listening
C) Appreciative listening
D) Confirming responses

Question 31

Jack and Jill are sitting in front of the television. The news is on, but they are also carrying on a conversation. Jill mentions that the car has been making a funny sound and asks if she should take it to the shop. Jack replies "Sure" and takes a mouthful of popcorn. Jill says, "Okay, I'll take it to the mechanic tomorrow." Jack replies, "Take what?" This illustrates what aspect of gender differences in communication?

A) women engage in troubles talk
B) men don't use words that indicate they are listening
C) women tend to be dissatisfied with men's listening ability
D) it doesn't demonstrate anything about gender differences

Question 32

Members of _____ cultures find it more difficult to engage in sympathetic listening.

A) Native American
B) European
C) individualist
D) collectivist

Question 33

Which of the following statements is not true about listening in the workplace?

A) employees are generally satisfied with their supervisor's listening skills
B) good listening skills are highly valued in organizations
C) the ability to listen well is related to an employee's chances of promotion
D) supervisors who listen well contribute to employee satisfaction and productivity

Question 34

There is no one universal definition for listening.

Question 35

The aspect of civility and ethics that are most connected to listening is restraint.

Question 36

Pseudolistening is not uncivil if you really don't want to hear what the other person has to say.

Question 37

The best kind of listening is literal listening because you get the most meaning out of a message.

Question 38

When we listen to others it is a sign that we agree with them.

Question 39

Appreciative listening is generally done in solitude.

Question 40

American Sign Language allows deaf people to listen with their eyes.

Question 41

Multitasking creates noise in the listening process.

Question 42

Evaluative listening is crucial when we want to learn, understand, and recall information.

Question 43

Active listening is best when we want to judge the soundness of an idea.

Question 44

Passive listening is the best way to learn in a college course.

Question 45

Selective listening is the best way to learn in a college course.

Question 46

Empathic listening helps us understand and experience a conversational partner's feelings.

Question 47

Recognizing our tendency to engage in selective listening can improve our empathic listening.

Question 48

We can improve our ability to interpret messages by using critical thinking skills.

Question 49

We can improve our ability to understand by curbing our tendency to interrupt.

Question 50

We can improve our ability to remember messages by keeping silent.

Question 51

One of the best skills for active listening is using confirming messages.

Question 52

Leading and loaded questions are a good way to get someone to open up about a problem.

Question 53

There are many ways you can paraphrase another's message.

Question 54

Even with the best intentions, paraphrasing can sometimes backfire and make the other person angry.

Question 55

The phrase "I know exactly what you mean" is a good example of relational feedback.

Question 56

Men are more satisfied with email support messages than are women.

Question 57

Men and women listen differently from one another.

Question 58

List the six components of the listening process.

Question 59

List and define the four types of disconfirming listening. Provide an example for each one.

Question 60

What are three strategies for engaging in civil listening? Provide an example of each.

Question 61

Explain why multitasking contributes to poor listening

Question 62

You've just met someone. Name three things you can do to remember that person's name.

Question 63

You are in a conversation with someone. Provide three examples of open-ended questions you could use to invite the other person to keep on speaking.

Question 64

You are in a conversation with someone who is telling you about a problem he or she is experiencing. Provide an example of appropriate relational feedback (you may take up to three sentences to do so).

Question 65

You are in a conversation with someone who is telling you about a problem he or she is experiencing. Provide an example of a content paraphrase.

Question 66

You are in a conversation with someone who is telling you about a problem he or she is experiencing. Provide an example of a feelings paraphrase.

Question 67

Explain why women tend to be dissatisfied with the way men listen.

Question 68

Explain how evaluating and critical listening can be an important component in civil and ethical behavior.

Question 69

Explain why confirming responses are an important part of civil and ethical behavior.