Question 1

Avoidance is one of the four responses to conflict.

Accepted Answer

Avoidance is indeed one of the four responses to conflict. The other three responses are accommodation, competition, and collaboration.

Question 2

Expanded awareness and improved interaction are benefits of conflict.

Accepted Answer

Conflict often leads to increased understanding and awareness of different perspectives and can improve communication and problem-solving skills through navigating and resolving the conflict.

Question 3

Brainstorming is the first step in the A. B.C. of Collaboration.

Accepted Answer

The A.B.C. of Collaboration does not specifically designate brainstorming as the first step; collaboration processes can start with various activities depending on the context and goals.

Question 4

Forgiveness is a feeling.

Accepted Answer

Forgiveness is a complex emotional process that involves a range of feelings such as empathy, compassion, understanding, and acceptance.

Question 5

The second step in the AAA Forgiveness technique is apologizing.

Accepted Answer

The second step in the AAA Forgiveness technique is indeed apologizing.

Question 6

Which one of the following is not a something you can do for those who are not apologetic?&#10;A) Pretend to forgive.&#10;B) Present all your complaints to the person.&#10;C) Forgive the person directly.&#10;D) Imagine their death.

Accepted Answer

The answer of Which one of the following is not...

Question 7

Which one of the following is not a guideline for forgiveness?&#10;A) Rehearse your request&#10;B) Forgiveness is a never-ending process&#10;C) Some people will not forgive you&#10;D) You don't have to forgive people who have hurt you

Accepted Answer

The other three choices are guidelines for forgiveness, such as preparing to ask for forgiveness (A), understanding that forgiveness is a process (B), and recognizing that not everyone may forgive you (C). However, the option (D) goes against the concept of forgiveness as it implies that holding onto grudges and resentments is acceptable.

Question 8

Which one of the following is the correct order in the AAA technique?&#10;A) Admit, apologize, ask&#10;B) Admit, ask, apologize&#10;C) Apologize, ask, admit&#10;D) Ask, admit, apologize

Accepted Answer

The AAA technique for handling customer complaints or concerns stands for Admit, Apologize, Ask. This order emphasizes acknowledging the issue, expressing regret, and then seeking a way to resolve the situation.

Question 9

Which one of the following is not a myth of conflict?&#10;A) Everything should go my way.&#10;B) You don't have to be liked by everyone.&#10;C) There is only one solution to any problem.&#10;D) All conflicts can be resolved.

Accepted Answer

B) "You don't have to be liked by everyone" is not a myth of conflict. It's a realistic understanding that it's impossible to please everyone and that disagreements or conflicts can occur without it being a reflection of personal failure or a need to be universally liked.

Question 10

___________ is the stage where you and the other person agree upon a solution.&#10;A) Brainstorming&#10;B) Analysis&#10;C) Consensus&#10;D) Bonding.

Accepted Answer

Consensus is the stage where both parties have discussed and analyzed different options, and have agreed upon a solution that works for both. Brainstorming and analysis come before consensus, while bonding is not necessarily a stage in the negotiation process.

Question 11

Whom do you experience the most interpersonal conflict with? Why?

Accepted Answer

The answer of Whom do you experience the most interpersonal...

Question 12

Describe how you would use the A.B.C. of Collaboration with this particular individual during a recent conflict.

Accepted Answer

The answer of Describe how you would use the A.B.C....

Question 13

Explain the four responses to conflict and give an example of each from your life.

Accepted Answer

The answer of Explain the four responses to conflict and...

Deck 8: Conflict Management: Collaborating With Others