Deck 4: Corporate Social Responsibility, Citizenship and Diversity Society

Question 1

Based on the CSR pyramid, companies should be putting profitability last because profits make it impossible to be socially responsible to all stakeholders.

Answer 1

False
Explanation: Companies should be putting profitability first because that makes it possible to be socially responsible.

Question 2

In the ________ stage of corporate citizenship, companies are actively seeking to help society and listen to stakeholders, trying to meet their needs, within reason.

A) innovative
B) engaged
C) integrated
D) transformed
E) elementary

Answer 2

A

Question 3

A _________ assesses the corporation's impact on society and measures CSR and responsiveness.

A) social audit
B) standardized report
C) triple bottom line
D) social performance
E) corporate reputation

Answer 3

B

Question 4

The _______ refers to the invisible barrier of women being promoted to senior executive positions.

A) corporate veil
B) executive club
C) paper wall
D) glass ceiling
E) lead level

Question 5

Which of the following is not true of affirmative action?

A) Affirmative action programs require firms doing business with the federal government to take steps to hire and promote people from groups previously discriminated against, with government approval.
B) The meaning of affirmative action has not changed since its inception 40 years ago.
C) The objective of affirmative action is to achieve diversity through good faith efforts rather than simply meeting strict goals.
D) The EEOC gives employees whistleblower protection.
E) College and university admissions also have affirmative action programs, some of which have been challenged in court for reverse discrimination.

Question 6

Which statements about corporations are correct?

A) Corporate social responsibility (CSR), citizenship, and corporate social performance (CSP) all refer to how business operates in a total market environment.
B) Corporate citizenship includes social responsibility, responsiveness, and performance.
C) CSR is the conscious effort to operate in a manner that is not totally focuses on gaining profit.
D) It is generally acceptable if, through meeting stockholders' expectations, businesses contribute to social problems.
E) Corporate citizenship is broader in scope by including social responsibility.

Question 7

Which of the following are true about CSR improving corporate reputation?

A) It affects the business's relationship with stakeholders.
B) A firm's reputation is irrelevant regarding ways businesses can compete.
C) Public sentiment is very important because the government tends to go after firms that make society angry,
D) Wal-Mart has a reputation for low prices, but is consistently under attack by societal interest groups, gets bad press, and is investigated by the government.
E) Nonmarket stakeholder societal interest groups, the news media, and the government tend to go more severe on firms with good reputations.

Question 8

Which statements about the levels of corporate social responsibility are correct?

A) Businesses vary greatly in their social responsibilities activities.
B) Legal CSR focuses on maximizing profits while obeying the law.
C) Ethical CSR focuses on profitability and doing what is right, just, and fair.
D) Benevolent CSR focuses on profitability and helping society through philanthropy.
E) Long-range CSR is usually not profitable for a company.

Question 9

Which of the following are levels of corporate social responsibility?

A) initiation
B) crowning
C) legal
D) ethical
E) benevolent

Question 10

Which of the following are true about global corporate citizenship?

A) American multinational companies must be good global corporate citizens.
B) Global corporate citizenship encompasses a broad spectrum of stakeholders with different corporate responsibilities.
C) Global corporate citizenship is practiced only by less-developed Asian companies.
D) What is expected of corporate citizens in terms of time, money, and effort in citizenship activities stays consistent across national and cultural borders.
E) Global markets challenge multinational corporations (MNC) to work against CSR.

Question 11

What are the benefits of corporate citizenship?

A) customer disloyalty
B) enhanced reputation
C) customer loyalty
D) better employee relations
E) government scrutiny

Question 12

Which statements about Equal Employment Opportunity are correct?

A) The federal Equal Employment Opportunity Commission administers and enforces job discrimination laws to create equal employment opportunities.
B) The EEOC attempts to arbitrate with the business and person or group discriminated against to agree on a settlement.
C) The EEOC receives and investigates employment complaints and charges of discrimination, but it does not deal with sexual harassment.
D) The EEOC hears harassment cases.
E) The EEOC encourages people to come forward with their charges of harassment or discrimination.

Question 13

Discuss how social responsibility, responsiveness, and performance are different.

Question 14

Explain how being socially responsible promotes business long-term self-interest.

Question 15

Describe corporate social performance.

Question 16

List five benefits of corporate citizenship.

Question 17

What is diversity? Why is it important?

Question 18

Which of the following is not one of the stages of corporate citizenship?

A) engaged
B) innovative
C) elementary
D) transformed
E) prospective

Question 19

Corporate _______ is the assessment of the firm's corporate social responsibility and responsiveness.

A) ethical behavior
B) cache
C) social performance
D) rewarding
E) priority

Question 20

Performance is the results and outcomes of business responsiveness.

Question 21

Society expects business to be socially responsible.

Question 22

In the economic theory of Milton Friedman, a firm is being socially responsible by rewarding owners while giving society products and jobs.

Question 23

Regarding levels of CSR, a firm must be on the same levels for all for issues.

Question 24

A company may be selling products that are not illegal but are not ethical by some standards.

Question 25

Each MNC needs to carefully tailor its CSR activities to meet the expectations and legal requirements of each country in which it does business.

Question 26

Global markets dictate that multinational corporations (MNC) harmonize CSR.

Question 27

Security and Exchange Commission (SEC) requires corporate financial reporting and that social or environmental reporting be included in the annual report.

Question 28

The triple bottom line is a stakeholder approach to assessing financial, social, and environmental performance.

Question 29

The EEOC minority guidelines identify Hispanics, Asians, African Americans, Native Americans, Alaskan natives, and women as minorities protected under the law.

Question 30

Clearly, to benefit from CSR, responsiveness, and citizenship activities, CSP must be effectively communicated.

Question 31

________ is the conscious effort to operate in a manner that balances stakeholder interests.

A) Corporate structure
B) Intelligent corporate design
C) Cause-related marketing
D) Corporate social responsibility
E) Corporation benevolence

Question 32

_____ includes business activities in society and occurs when a societal interest group brings an issue to the business.

A) Awareness
B) Performance
C) Responsiveness
D) Social responsibility
E) Citizenship

Question 33

Which statement is not an argument "for" corporate social responsibility?

A) Being socially responsible promotes business long-term self-interest.
B) CSR improves business value and reputation-public sentiment.
C) The cost of social responsibility is passed on to stakeholders so everyone benefits.
D) Society expects business to be socially responsible.
E) CSR discourages government regulation.

Question 34

Which statement is not an argument "against" corporate social responsibility?

A) Society expects business to be socially responsible.
B) A business involved in social issues can lose its focus on operating as effectively as possible.
C) Dealing with social problems is the job of the government, not business.
D) Competitors who are less socially responsible may gain a cost advantage.
E) The sole responsibility of business is to maximize profits while obeying the law.

Question 35

If a firm is maximizing profits while obeying the law, it is at the _______ level of CSR.

A) ethical
B) legal
C) benevolent
D) awkward
E) reasonable

Question 36

How has the meaning of affirmative action changed in the past 40 years?