Deck 12: Visitor Management

Question 1

Which of the following is a NOT an effective form of visitor management?

A) Managing the way a visitor flows through a site
B) Demarketing
C) Posting signage that tells visitors what activities are banned
D) Using tour guides

Answer 1

C

Question 2

A visitor management strategy should:

A) Vary depending on the destination
B) Be appropriate to the resource under threat
C) Counteract future challenges
D) All of the above

Answer 2

D

Question 3

Reducing cruise ship access to ports is an example of:

A) Controlling visitor numbers
B) Adapting a resource
C) Managing interpretation
D) Communication

Answer 3

A

Question 4

Substitutability allows for which of the following?

A) Controlling visitor numbers
B) Adapting a resource
C) Managing interpretation
D) Communication

Question 5

Demarketing is used to:

A) Reduce total demand
B) Discourage specific types of visitors
C) Redistributing visitation to other areas
D) All of the above

Question 6

The maximum number of tourists that an area is actually able to support is called:

A) Economic capacity
B) Physical capacity
C) Social capacity
D) Carrying capacity in tourism

Question 7

An equitable way of controlling visitor numbers is to:

A) Increase entrance prices
B) Use a dual pricing structure
C) Decrease entrance prices
D) None of the above

Question 8

Which of the following is NOT a form of substitutability?

A) Congestion-based pricing
B) Requiring visitor and/or operational qualification
C) Site hardening
D) the construction of physical barriers

Question 9

Restricting an area to scuba divers who must be qualified to use a marine protected area is an example of:

A) Controlling visitor numbers
B) Adapting a resource
C) Managing interpretation
D) Communication

Question 10

When modifying visitor behavior, an organization must consider all of the following EXCEPT:

A) Visitors' motivations and expectations
B) Revenue management
C) Carrying capacity
D) Appropriate codes of conduct

Question 11

An audio messages that list expected behaviors is a form of:

A) Communication
B) Interpretation
C) Education
D) None of the above

Question 12

The process of transferring knowledge, skills, and habits from one generation to the next is an example of:

A) Communication
B) Interpretation
C) Education
D) None of the above

Question 13

Effective interpretation should include which of the following?

A) Communicate the rules of visitation
B) The perspective of the majority ethnic group
C) The translation of one language into another
D) A theme that can be easily followed by the audience.

Question 14

Which of the following is NOT a form of interpretation?

A) Guided walks
B) Social media likes
C) Demonstrations
D) Living history

Question 15

In storytelling, when making clear who is performing the action, you are using which of the following?

A) Active language
B) Passive language
C) Purposeful language
D) Authoritative language

Question 16

For personal services to be effective, guides should do which of the following?

A) Make eye contact
B) Possess confidence in the subject material
C) Tell a compelling story
D) All of the above

Question 17

Which one of the following is NOT a the goal of the Mindfulness Model?

A) Instilling a long-term value for the resource
B) Facilitating appropriate behavior
C) Enhancing the visitor experience
D) Communicate the value statement of the organization

Question 18

One of the advantages of MP3 technology within interpretations is:

A) It can be retained for use at a later date
B) It will increase the number of visitors who receive the interpretive messages
C) It works best with nature-based experiences
D) All of the above

Question 19

One advantage of permanent signage within interpretation is:

A) It can be retained for use at a later date
B) It does not require special technological knowledge
C) It is considered less obtrusive than fliers
D) All of the above

Question 20

Supply chain management is the management tools and interventions that regulate the movement and behavior of visitors in a destination, natural area, or attraction

Question 21

The best way to control visitor impacts is to manage the visitor experience.

Question 22

Visitor management strategies are easily transferable to other resources.

Question 23

In sustainable tourism, the goal of visitor management is to ensure long-term behavioral changes in the visitors.

Question 24

blocking access to tourism sites is the best visitor management strategy.

Question 25

Demarketing is the opposite of marketing.

Question 26

Broadening the selection of activities and experiences, or by encouraging visitors to arrive at less pressured moments in the day, week, month, or year is an effective way to reduce the total visitor impact to an area.

Question 27

The advanced sale of tickets can result in visitors perceiving the site as more authentic.

Question 28

Adapting a tourist resource allows for reduced or centralized impacts.

Question 29

Site hardening sacrifices certain areas in order to preserve other, more sensitive areas.

Question 30

Creating an environment where visitors can see, but not touch, does not appear to discourage both unintended impacts and intentional destruction of a resource.

Question 31

Interpretation is often the tool used to educate visitors.

Question 32

ART stands for archeology, resource, and tourism.

Question 33

Interpretation can only be delivered through technology.

Question 34

It is important to tell a story through interpretation.

Question 35

Visitors are more interested in hearing about people then about things.

Question 36

Text-based interpretation is generally a passive form of communication.

Question 37

Interpretation intensity is measured by the number of signs or displays available.

Question 38

According to the Mindfulness Model, the more bells and whistles, the better the effectiveness of the interpretation.

Question 39

Since communities are relatively static, the cultural messages in interpretation do not need to be updated regularly.

Question 40

Stands for audience, resource, and technology as a way to provide effective interpretation

Question 41

The amount of use any given land or environment can endure over time without degrading its suitability for that use

Question 42

The maximum number of people that may visit a tourist destination at the same time, without causing destruction of the physical, economic, socio-cultural environment and an unacceptable decrease in the quality of visitors' satisfaction

Question 43

Conveying information or evoking understanding

Question 44

Offering cheaper prices for periods of low visitation and more expensive ones for peak periods

Question 45

A way to decrease demand for a certain product or experience

Question 46

A pricing system where tourists pay a higher price than locals

Question 47

The level of acceptable change within the local economy of a tourist destination that is described as the point at which the increased revenue brought by tourism development is overtaken by the inflation caused by tourism

Question 48

A form of learning in which the knowledge, skills, and habits of a group of people are transferred from one generation to the next through teaching, training, or research

Question 49

An educational activity which aims to reveal meanings and relationships through the use of original objects, by first-hand experience, and by illustrative media, rather than simply communicate factual information

Question 50

A comparison of quantity and type of interpretation between sites

Question 51

Caring about the world around us

Question 52

The process of developing mindful visitors

Question 53

Constructing facilities and locating trails and roads to reduce the impacts of visitors on sensitive soils and vegetation, and to help meet the visitors' needs for usable access

Question 54

The maximum level of visitation an area can sustain before visitor enjoyment is reduced and increased social ill results

Question 55

The interchangeability of activities and experiences by varying one or more of the following: the timing of the experience, the means of gaining access to the experience, the setting, and the activity

Question 56

The management tools and interventions that regulate the movement and behavior of visitors in a destination, natural area, or attraction

Question 57

Limiting entry only to those possessing required qualifications