Deck 8: Human Resources

Question 1

One of the key skills in strategic operations management is motivating and directing resources.

Answer 1

True

Question 2

One of the key issues in strategic operations management involves creating enabling structures

Answer 2

True

Question 3

One of the key issues in strategic operations management involves the creation of shared purpose.

Answer 3

True

Question 4

One of the key issues in strategic operations management involves the stretching and sustaining of learning and development.

Question 5

High involvement is not one of the key issues in strategic operations management.

Question 6

The creation of shared purpose is not one of the key issues in strategic operations management involves.

Question 7

The stretching and sustaining of learning and development is not one of the key issues in strategic operations management.

Question 8

One of the key skills in strategic operations management is learning to motivate and direct resources.

Question 9

Effective teams are the result of careful selection, training, and experience.

Question 10

Experience does not significantly affect the development of effective teams.

Question 11

Careful selection of resources has a significantly affect the development of effective teams.

Question 12

It is critical that operations management is involved with the basis issue of personnel recruitment.

Question 13

It is critical that operations management is involved with the design of recognition and rewards structures for personnel.

Question 14

It is critical that operations management is involved with the design and development of working conditions

Question 15

The way work is organized and staffed will have a significant impact on performance.

Question 16

Proactive management practices will have a positive impact on performance.

Question 17

How people are managed has a positive and cumulative effect on performance.

Question 18

Task management has been superseded by knowledge management with respect to productivity.

Question 19

How people are managed has a greater effect on competitive advantage than the scale of operations.

Question 20

Market positioning will have a greater effect on competitive advantage than how people are managed.

Question 21

The development of new technologies will have a greater effect on competitive advantage than how people are managed.

Question 22

The creation of a high performance workplace involves all of the following except;

A) The creation of enabling structures
B) The creation of shared purpose
C) The stretching and sustaining of learning and development
D) The creation of enabling structures
E) None of the above

Question 23

Obtaining commitment to change involves all of the following except;

A) leadership
B) communications
C) motivation
D) organizational design
E) all of the above are needed

Question 24

Creating effective teams involves all of the following except;

A) direction
B) selection
C) training
D) experience
E) all of the above are needed

Question 25

competitive advantage is not derived from which of the following;

A) new technology
B) employee involvement
C) decentralized decision making
D) training
E) flexibility

Question 26

competitive advantage is not derived from which of the following;

A) teamwork
B) employee involvement
C) scale of operations
D) training
E) flexibility

Question 27

Which of the following is a practice leading to "commitment to people";

A) security
B) recruitment
C) reward structures
D) messaging
E) all of the above

Question 28

Which of the following is a practice leading to "shared strategic purpose";

A) Gaining input and discussion.
B) Communication
C) Alignment of goals
D) Policy deployment
E) all of the above

Question 29

The design of an organization's structure is not contingent upon which of the following;

A) Size.
B) Technology.
C) Business environment.
D) Strategy.
E) none of the above

Question 30

The less programed and more uncertain task are the greater the need for _________;

A) Empowerment of people.
B) Flexibility.
C) Technology.
D) Self-managed teams.
E) Strategy.

Question 31

Organic organizations are best suited for ___________ conditions;

A) Stable.
B) Slow changing.
C) Moderately fast changing
D) Rapidly changing.
E) none of the above

Question 32

Mechanical organizations are best suited for ___________ conditions;

A) Stable.
B) Slow changing.
C) Moderately fast changing
D) Rapidly changing.
E) none of the above

Question 33

Simple organizational structures are best suited for ___________ forms;

A) Centralized organic.
B) Decentralized organic.
C) Centralized mechanical.
D) Decentralized mechanical.
E) Project

Question 34

Machine bureaucratic organizational structures are best suited for ___________ forms;

A) Centralized organic.
B) Decentralized organic.
C) Centralized mechanical.
D) Decentralized mechanical.
E) Project

Question 35

Divisionalized organizational structures are best suited for ___________ forms;

A) Centralized organic.
B) Decentralized organic.
C) Centralized mechanical.
D) Decentralized mechanical.
E) Project

Question 36

Professional bureaucracy organizational structures are best suited for ___________ forms;

A) Centralized organic.
B) Decentralized organic.
C) Centralized mechanical.
D) Decentralized mechanical.
E) Project

Question 37

Adhocracy organizational structures are best suited for ___________ forms;

A) Centralized organic.
B) Decentralized organic.
C) Centralized mechanical.
D) Decentralized mechanical.
E) Project

Question 38

Mission-oriented organizational structures are best suited for ___________ forms;

A) Centralized organic.
B) Decentralized organic.
C) Centralized mechanical.
D) Decentralized mechanical.
E) Emerging model

Question 39

Learning organizational structures don't need which of the following mechanisms;

A) Trained staff.
B) Process-based problem solving.
C) Data-oriented decision making.
D) Reflection.
E) None of the above

Question 40

Learning organizational structures need ____________;

A) Trained staff.
B) Continual discovery.
C) Data-oriented decision making.
D) Reflection.
E) None of the above

Question 41

Learning organizational structures need ____________;

A) Trained staff.
B) Process-based problem solving.
C) Data-oriented decision making.
D) Reflection.
E) Share new knowledge

Question 42

Which of the following are important for effective team working?

A) Trained staff.
B) Process-based problem solving.
C) Data-oriented decision making.
D) Clearly defined tasks
E) Share new knowledge

Question 43

Which of the following are important for effective team working?

A) Effective leadership
B) Trained staff.
C) Process-based problem solving.
D) Data-oriented decision making.
E) Share new knowledge

Question 44

Which of the following are important for effective team working?

A) Trained staff.
B) Process-based problem solving.
C) Balanced team roles
D) Data-oriented decision making.
E) Share new knowledge

Question 45

Which of the following are important for effective team working?

A) Trained staff.
B) Process-based problem solving.
C) Appropriate individual behavior styles
D) Data-oriented decision making.
E) Share new knowledge

Question 46

Which of the following are important for effective team working?

A) Trained staff.
B) Process-based problem solving.
C) Data-oriented decision making.
D) Effective conflict resolution mechanisms
E) Share new knowledge

Question 47

Which of the following is an important factor in team performance?

A) Trained.
B) Process-based problem solving skills.
C) Organizational context
D) Data-oriented decision making.
E) Share new knowledge

Question 48

Which of the following is an important factor in team performance?

A) Trained.
B) size
C) Process-based problem solving skills.
D) Data-oriented decision making.
E) Share new knowledge

Question 49

Which of the following is an important factor in team performance?

A) Trained.
B) Process-based problem solving skills.
C) Data-oriented decision making.
D) Share new knowledge
E) Team structure

Question 50

Which of the following is an important factor in team performance?

A) Leadership
B) Trained.
C) Process-based problem solving skills.
D) Data-oriented decision making.
E) Share new knowledge

Question 51

Explain the correlation between the way work is organized and the approach to managing human resources.

Question 52

Explain how people can contribute to innovation.

Question 53

Explain how teamwork contributes to improving productivity.

Question 54

Discuss how teamwork contributes to improving flexibility.

Question 55

Discuss how commitment to people creates key elements in strategic operations.

Question 56

Discuss how shared strategic propose creates key elements in strategic operations.

Question 57

Explain how enabling structures creates key elements in strategic operations.

Question 58

Explain how stretching and sustained learning and development creates key elements in strategic operations.

Question 59

Discuss how shared involvement creates key elements in strategic operations.

Question 60

Discuss how the nature of task being performed influence the design of an organizations structure.