Deck 12: The Future of Operations Management

Question 1

The future of operations management will be primarily concerned with heightened global competition and the need to provide customer service and satisfaction.

Answer 1

True

Question 2

One of the challenges facing operations management's ability to deal with heightened global competition while providing customer service and satisfaction is the impact of technology and fashions that create product churn.

Answer 2

True

Question 3

The only challenge facing operations management's ability to deal with heightened global competition while providing customer service and satisfaction is the impact of technology and fashions that create product churn.

Answer 3

False

Question 4

One of the challenges facing operations management's ability to deal with heightened global competition while providing customer service and satisfaction is how to respond to resource scarcity.

Question 5

With increasing pressure from customer choice, operations management will need to improve and maintain a service ethic.

Question 6

One major issue facing operations mangers going forward is the need to keep present operations performing while constantly gearing up for delivering the promise of amazing new product and service offerings.

Question 7

The ability to keep present operations performing while constantly gearing up for delivering the promise of amazing new product and service offerings will not be an issue going forward.

Question 8

One, perhaps dangerous, perspective on the future is that companies with massive market power can afford to ignore customer dissatisfaction

Question 9

The challenge for operations managers in avoiding failure is to achieve very prompt process implementation for new products and services, coupled with excellent customer after-sales service, while pressured for time and the need to sustain a steady state operating condition.

Question 10

Product churn feeds conspicuous consumption through the forces of vagaries of technology and faction.

Question 11

Product churn provides manufacturers and service providers with long-term benefits, while delighting customers.

Question 12

Product churn does not provide manufacturers and service providers with long-term benefits, while delighting customers.

Question 13

Product churn helps to increase sales and can secure customer loyalty.

Question 14

Product churn does not help increase sales and can secure customer loyalty.

Question 15

Remanufacturing entails the dismantling of a product and then rebuilding it for a future use.

Question 16

Remanufacturing can provide a mechanism for reducing the impact of resource scarcity on products in the future

Question 17

Remanufacturing will not be able to reduce the impact of resource scarcity on products in the future

Question 18

Remanufacturing could assuage the problem of unsustainability caused by product churn.

Question 19

Remanufacturing cannot assuage the problem of unsustainability caused by product churn.

Question 20

Renting resources is one method of increasing flexibility.

Question 21

Renting resources coupled with remanufacturing is one way of reducing capital expenditures while improving sustainability.

Question 22

A theme running through just-in-time systems is to bring operations closer together..

Question 23

A theme running through just-in-time systems is the involvement of employees in problem solving.

Question 24

A theme running through just-in-time systems is the removal of wasteful inventory.

Question 25

Just-in-time systems do not deal with the removal of wasteful inventory.

Question 26

Advances in technology and transportation could lead to major problems in finding work for unemployed people.

Question 27

Advances in technology and transportation will not lead to problems in finding work for unemployed people.

Question 28

Industry 4 refers to cyber-physical manufacturing systems relying on the Internet of things, Cloud computing, and Big Data infrastructure.

Question 29

Factors in the decision to either rent or buy resources are
I) Need to own critical, highly specialized resources
II) Unattractive rental rates and/or terms
III. Maintenance
IV) Complexity
V) Product churn

A) Items I, II, and V only
B) Items III, IV, and V only
C) Items I, II, III, and IV only
D) All of the above

Question 30

Which of the following are future issues for operations management?

A) Heightened global competition.
B) Impacts of technology and fashion changes.
C) Resource scarcity.
D) Maintaining operational performance while gearing up for new product and service offerings.
E) All of the above.

Question 31

Which of the following is not one of the challenges facing operations management's ability to deal with product churn.

A) Heightened global competition.
B) Technology
C) Fashions
D) Customer service and satisfaction
E) All are factors

Question 32

Product churn feeds conspicuous consumption through the force and vagaries of:

A) Technology and fashion
B) Resource scarcity
C) Operational performance
D) Production and service efficiencies
E) Process innovation

Question 33

Factors in the decision to either rent of procure resources are:

A) Resource specificity requirements
B) Resource scarcity
C) Operational performance
D) Production and service efficiencies
E) Process innovation

Question 34

Factors in the decision to either rent of procure resources are:

A) Resources utilization
B) Resource scarcity
C) Rental rates and terms
D) Production and service efficiencies
E) Process innovation

Question 35

Factors in the decision to either rent of procure resources are:

A) Need for lower specificity resources
B) Resource scarcity
C) Production and service efficiencies
D) Process innovation
E) Level of maintenance and complexity

Question 36

Which of the following reduce the tension between labor and process efficiency:

A) Removal of waste
B) Involvement in problem solving
C) Team based decision making
D) All of the above
E) None of the above

Question 37

Computer technology has driven changes in the following areas :

A) Manufacturing processes
B) Communication
C) Data management
D) Product design
E) All of the above

Question 38

With inter-regional development, it is assume that the following will lose significance influence in managing global competitive forces:

A) National boundaries
B) Free-trade zones
C) Labor rates
D) Only A and B
E) A, B, and C

Question 39

Regional economics policies based upon lower labor costs, lead to which of the following over time:
I) Increase labor costs
II) Skill shortages
III) Increased consumption
IV) Weaken currency
V) Reduced price competitivenes
VI) inflation

A) Only items I, II, and V
B) Only items I, II, III, and VI
C) Only items I, III, IV, and V
D) All of the above except IV
E) All of the above

Question 40

Robotics cannot benefit which of the following areas :

A) Labor costs
B) Process efficiency
C) Labor utilization
D) Product design
E) All of the above are benefited

Question 41

The fourth industrial revolution relays on all of the following except areas :

A) The internet of things
B) Cloud computing
C) Big data infrastructure
D) Systems design
E) All of the above are needed

Question 42

Discuss concerns with heightened global competition.

Question 43

Describe and discuss concerns the benefits and issues of product churn.

Question 44

Explain how technology and fashions creates product churn.

Question 45

Discuss how operations management's can respond to resource scarcity in the future.

Question 46

Explain service ethic.

Question 47

Discuss how operations mangers could keep present operations performing while constantly gearing up for delivering the promise of amazing new product and service offerings.

Question 48

Explain why operations managers will need to provide prompt process implementation for new products and services, coupled with excellent customer after-sales service, while pressured for time or the need to sustain a steady state operating condition.

Question 49

Discuss how product churn feeds conspicuous consumption.

Question 50

Explain how product churn can help increase sales and can secure customer loyalty.

Question 51

Describe remanufacturing and explain it potential benefits and issues.

Question 52

Explain how renting resources can increase manufacturing flexibility.

Question 53

Explain how renting resources can reduce capital expenditures and improve sustainability.

Question 54

Explain why efficiency is unnatural for humans and how Just-in-time systems could overcome this issue.

Question 55

Explain how advances in technology and transportation could lead to major problems in employment.

Question 56

Describe and discuss Industry 4.