Deck 8: Consequences

Question 1

Which of the following was NOT one of the consequences of group communication?

A) changes in interpersonal relations
B) improved information flow
C) enhanced self-esteem
D) organizational change

Answer 1

C

Question 2

As of 2008, Toyota has been come the world standard in the auto industry. Researchers attribute their success to their consistently effective use of:

A) customer feedback
B) excellent employee benefits
C) continuous improvement teams
D) customer/employee suggestion boxes

Answer 2

C

Question 3

The "ED" in the formula ED = Q x A stands for _________________.

A) effective decision
B) educated decision
C) effective discussion
D) encouraging discussion

Answer 3

A

Question 4

Problems that are best solved by people with a high level of technical knowledge and expertise are considered:

A) high quality but low acceptance
B) high quality and high acceptance
C) low quality but high acceptance
D) low quality and low acceptance

Question 5

According to the text, the majority of problems require what type of solution?

A) high quality and high acceptance
B) high quality and low acceptance
C) low quality and high acceptance
D) low quality and low acceptance

Question 6

Which of the following, according to the text, is a factor to remember in overcoming resistance to change?

A) People will accept change when the change is viewed as beneficial.
B) People will always resist change, no matter what the consequences.
C) Younger people accept change more readily than older people.
D) People will accept changes that they have a part in planning.

Question 7

The "Apollo Syndrome:"

A) Occurs when highly capable members underachieve.
B) Occurs when productive groups become even MORE productive.
C) Occurs when consistently unproductive groups outperform consistent productive ones.
D) Occurs when racially mixed groups outperform racial homogenous groups.

Question 8

Which of the following is TRUE?

A) 75% of organizational change attempts reported by CEOs have been effective.
B) Even though change can be effective, in most cases, employees lose their sense of ownership of the future of the organization.
C) Employees who are resisting change turn against one another.
D) During the change process, employees band together against the organization.

Question 9

Some of the responsibilities of a "team" that have not traditionally been the topic for work groups in the past include ALLBUT ONE of the following:

A) preparing the annual budget
B) timekeeping functions
C) adjusting production schedules
D) determining meeting times

Question 10

___________ is the raw motivating power for teams.

A) The possibility of money
B) Unbridled enthusiasm
C) Power
D) Extraordinary leadership

Question 11

The text mentions all but one of the following as necessary for long-term success of teams:

A) Teams must function in a responsible manner.
B) The team leader should also be a supervisor.
C) Management must have high trust in the team system.
D) Management must have high confidence in the system.

Question 12

Which of the following IS NOT true regarding research results comparing the group support systems (GSS) with face-to-face (FtF) methods?

A) Face-to-face groups reported more satisfaction than GSS groups.
B) Face-to-face groups showed higher levels of consensus and perceived quality.
C) The use of GSS improves decision quality and depth of analysis.
D) The use of GSS improves equality of participation.

Question 13

Which of the following IS NOT true concerning cohesiveness?

A) Cohesive groups tend to have stricter norms.
B) Cohesive groups tend to tolerate larger amounts of deviance from the group values.
C) Cohesive groups may have high or low productivity depending on the group norm regarding productivity.
D) Cohesiveness increases the loyalty of each member to that particular group but frequently breeds conflict between groups.

Question 14

Which of the following is one of the eight dimensions of team excellence?

A) principled negotiation
B) decentralization
C) Japanese management
D) external support and recognition

Question 15

According to your text, which one of the following is not one of the ten commandments of implementing changes:

A) separate from the past
B) create a sense of urgency
C) support a strong leader role
D) avoid political sponsorship

Question 16

The Generative Strategy cycle model of organizational change results in organizational restructure whereas an organization in the ___________ cycle does not restructure.

A) Degenerative Strategy
B) Reactive Strategy
C) Regenerative Strategy
D) Doom

Question 17

Peter Drucker advises leaders to do all but one of the following when managing change:

A) Introduce change on a small scale.
B) Provide monetary incentives to employees.
C) Budget for change.
D) Balance change and continuity.

Question 18

Rogers (1995) notes that people fall into one of five categories when it comes to their acceptance of change. The people who like change, get bored easily, and are often called opinion leaders fall into the category of:

A) innovators
B) early majority
C) early adopters
D) late majority

Question 19

Rogers (1995) notes that people fall into one of five categories when it comes to their acceptance of change. The category that only includes 2.5 percent of the population is:

A) innovators
B) laggards
C) early adopters
D) late majority

Question 20

"Educate and train everyone," "Codify the principles that will guide you," and "The business concept must be viable" are all "Practical Tips" for:

A) using teams for creating organizational change
B) using teams for decision-making
C) developing teams in organizations
D) new supervisors

Question 21

In the article by Norman Maier, which of the following types of solutions least lends itself to group problem solving?

A) high quality, low acceptance requirements
B) high acceptance, low quality requirements
C) high acceptance, high quality requirements
D) none of the above; group decision-making is equally effective in all three situations

Question 22

According to the text, which of the following is an example of a situation that involves low quality but high acceptance?

A) Problems dealing with setting prices
B) Problems related to scheduling of overtime, vacation, and coffee breaks
C) Problems that involve technical knowledge or expertise
D) Problems related to productivity

Question 23

"C" stands for in the following model for assessing the need for change: Change = D x M x P > C

A) cost of change
B) communication
C) change
D) creativity

Question 24

In the article by Schlesinger et al., which of the following IS NOT a tactic for dealing with resistance to change?

A) co-optation
B) manipulation
C) coercion
D) all are tactics for dealing with resistance to change

Question 25

According to Schlesinger et al., which of the following ISNOT a situational variable which can be used to determine which change tactics are appropriate?

A) the amount and type of resistance
B) the position of the initiators vis-à-vis the resistors
C) the stakes involved
D) all are situational variables which can be used to determine which change tactics are appropriate

Question 26

According to the reading, an analysis of organizational change must clearly specify:

A) what must be done
B) the actual significance of the problem(s)
C) who might resist change
D) who has relevant information

Question 27

Groups have the potential to make better-quality decisions than the same individuals would make if working alone.

Question 28

Potential productivity = actual productivity - losses due to faulty process.

Question 29

"Value engineering" activities are based on the simple formula: value = cost/function.

Question 30

Research has shown that groups (rather than individuals) are better at solving complicated tasks requiring reasoning and elimination of poor solutions.

Question 31

Group members may collectively achieve more than the most superior members are capable of achieving alone.

Question 32

In the formula ED = Q x A, the "A" stands for ability of decision-makers.

Question 33

According to the text, most problems require a high quality solution but low acceptance of the solution.

Question 34

Cohesive groups may have high or low productivity depending on the group norm regarding productivity.

Question 35

In addition to offering better decisions for more people, the group decision-making method reduces the jealousy and hostility that frequently accompany the person-to- person method.

Question 36

One of the pieces of advice Peter Drucker (1999) gives to leaders on managing change is to "provide strong leadership."

Question 37

One of the things you need to do to help group members work more effectively together in the virtual environment is to discuss specifically the roles each member will assume.

Question 38

Research on the use of teams shows that the use of teams in hospitals DOES NOT improve information sharing.

Question 39

Setting ground rules for the virtual group is important, according to Tubbs.

Question 40

According to the reading by Maier, the usual conception of effective decision-making has emphasized a quality dimension rather than acceptance of the solution.

Question 41

According to Maier, decisions regarding expansions, new product development, and decentralization can be made by experts because the need for acceptance is relatively low.

Question 42

According to the text, there are no decisions where there are high-acceptance, low-quality requirements.

Question 43

According to Schlesinger et al., change can occur only when sufficient dissatisfaction with the status quo is present in key individuals or groups.

Question 44

The only workable tactic for dealing with resistance to change is education.

Question 45

According to Schlesinger et al., in situations involving resistance to change where speed is essential, coercion may be the leader's only alternative.

Question 46

__________ productivity = ______________ productivity - losses due to faulty process

Question 47

The formula ED = Q x A stands for __________.

Question 48

A(n) _______________ is defined as an intact group of employees who are responsible for a "whole" work process or segment that delivers a product or service to an internal or external customer.

Question 49

_______________________ is morale or feelings of belongingness.

Question 50

Kurt Lewin (1951) states that any situation occurs as a result of the combination of various competing forces. This notion is referred to as the ________________ analysis

Question 51

Decisions regarding the purchase of materials would be categorized as decisions involving _________
acceptance and _________ quality.

Question 52

The tactic for overcoming resistance to change that involves giving an individual a desirable role in the design or implementation of change is called __________________.

Question 53

Henry Ford Health System in Michigan, an organization of over twenty-one thousand employees and one thousand doctors, used __________________ to introduce ground breaking organizational change

Question 54

In Chapter 8, Tubbs identifies six consequences of group interaction. List these six consequences and discuss how each is a consequence of group interaction.

Question 55

Your parents have received Fulbright scholarships to do research in Brazil for one year. This will be a major change for you and your younger siblings. Tubbs notes four important factors to remember in overcoming resistance to change. Keeping these factors in mind, what advice would you give your parents so that this change will not be so difficult for the family.

Question 56

(A) Define self-directed work team, (2) identify how it can help the organization, and (3) note the responsibilities self-directed work teams can take on that work groups traditionally have not done in the past.

Question 57

Describe the influence of cohesion on group interaction.

Question 58

In Chapter 8, Tubbs argues that all groups can benefit from team-building. This includes virtual teams. Virtual Connection (2003) listed tips for and benefits of successful team building. If you were trying to convince your supervisor to work on team-building activities, what points would you make?

Question 59

Eight dimensions of "team excellence" are presented in Chapter 8. Discuss these as they relate to productive group work.

Question 60

Your text presents the Ten Commandments of Implementing Change. List each one and discuss why they are so vital.

Question 61

Meier identifies three classifications of problems in decision-making related to quality and acceptance of solutions. List these and provide examples of situations appropriate to each.

Question 62

Identified in this chapter are Rogers' (1995) five categories that people can be placed into regarding their feelings toward change.

A) Identify and define these categories.
B) Assuming that change is necessary, discuss the communication strategies one might use when dealing with people in each of these categories.

Question 63

Discuss Schlesinger et al.'s advantages and disadvantages of seven tactics for dealing with resistance to change. Include in your discussion of the advantages a situation where each tactic could be effective.

Question 64

Liker (2011) correctly emphasizes that organizational change cannot be sustained without the proper philosophy and values that are consistently applied before, during and after the change efforts. Use an example of where change cannot be sustained without proper philosophy and value.